Cumberland Toyota

Service is always fast and the employees are always polite, efficient and helpful with any questions I have polite, efficient and helpful with any questions I have More

Took my Corolla hatchback (2021 6MT, with roughly 38k miles at the time) in one morning to have the transmission looked at, due to a really bad grinding shifting into second gear. I dropped it off at 6:5 miles at the time) in one morning to have the transmission looked at, due to a really bad grinding shifting into second gear. I dropped it off at 6:50in the morning for a 9:00 AM appointment, and had to reach out to them at 1 PM to learn that their service manager only drove my car. At that point, their manager had decided that due to un-even tire wear and a modified exhaust, my transmission concern would not be covered under warranty. Upon a colleague of mine reaching out to the dealership, we were told that the service manager DID NOT drive my vehicle, that a “Field Specialist” (who corporate later told me was essentially there to revoke peoples’ warranties) drove it and made the call. Their service manager also claimed that I was out doing burnouts in my car. ( I love the car to death, but it really can’t even do one) At one point I was told that my transmission would need to be opened up and inspected to see if there would be a chance of warranty coverage. At a later point, I was told my clutch would need to be inspected, to see if there would be a chance of warranty coverage. All in all, I’m really not sure how this service shop is ran by the group of people it’s ran by. Telling a colleague of mine that HIS situation won’t be warrantied either “because parts are broken.” Not being able to keep their story straight about which portion of my vehicle needs inspected. And just in general poor communication and absolutely zero service or people skills. What a way to stand behind your product. More

Courteous and fast service. Jenny was great! Neat and clean area to wait. Was very pleased with my visit. Jenny was great! Neat and clean area to wait. Was very pleased with my visit. More

I was very pleased with the service I received. Jenny made the experience very easy. Jenny made the experience very easy. More

I appreciate straightforward estimates and service. These folks delivered that. A pleasure to do business with. These folks delivered that. A pleasure to do business with. More

Communicative, honest, and trustworthy! Cumberland Toyota performed an HV Batter replacement on my 2013 Prius C. My experience with Service Advisor Erica was phenomenal. She was clear and s Cumberland Toyota performed an HV Batter replacement on my 2013 Prius C. My experience with Service Advisor Erica was phenomenal. She was clear and set realistic deadlines on completion time! Definitely coming back! Thank you! More

I was greeted quickly by Franklin. He was personable and professional. Within minutes my truck was in the garage and work started. There were two very comfortable waiting areas and th He was personable and professional. Within minutes my truck was in the garage and work started. There were two very comfortable waiting areas and the time passed quickly as I enjoyed my book. More

The attendants were very helpful and friendly. Service was quick and efficient. I was pleased. Service was quick and efficient. I was pleased. More

Friendly people, honest, haven't had any problems with the vehicle or any of the staff. the vehicle or any of the staff. More

This was an excellent expeeience. Service was prompt and efficient. The staff were all very warm, friendly, courteous and helpful. I would not hesitate to recommend this service depar Service was prompt and efficient. The staff were all very warm, friendly, courteous and helpful. I would not hesitate to recommend this service department. More