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Cumberland Toyota
Cookeville, TN
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available.
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility.
The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,999 reviews
Verified Customer
October 12, 2022
I've been coming to Cumberland Toyota all of my 23 years since living here in Cookeville for Toyota service. Never had even one unsatisfactory experience with Cumberland over all those years. Dealing with since living here in Cookeville for Toyota service. Never had even one unsatisfactory experience with Cumberland over all those years. Dealing with Cumberland Toyota has been like dealing with a friend instead of a rigid strictly business entity. I have found all interactions with the firm for my service needs has been honest, truthful and fair. I plan on continuing with Cumberland Toyota for my service needs; they are people-person oriented!. More
by pritt
Employees Worked With
Paul, the mechanic. Super, honest, forthright., Erica Melton, Hollie Crabtree
October 12, 2022
Customer service is TERRIBLE. Got treated with so much disrespect it was unreal. Just ready to get my car back because the rental car I got was disgusting. Got treated with so much disrespect it was unreal. Just ready to get my car back because the rental car I got was disgusting. More
by Scottie B
Employees Worked With
Franklin Higgenbotham
October 12, 2022
The people are courteous however there are long waiting times before they get your vehicle in the repair bay. Also not forthcoming as to what they did for repairs. Nothing shows up on the computer and they times before they get your vehicle in the repair bay. Also not forthcoming as to what they did for repairs. Nothing shows up on the computer and they say nothing they can do. Vehicles are too complicated and over computerized,making diagnostics impossible. The electronic transmissions are a sham and complete failure. And there seems to be nothing the dealer can do about it. More
by KENCKRAUSEII
Employees Worked With
Jenny Furton
October 11, 2022
Asked them to check hybrid battery fan filter and they didn’t want to do that. They also marked the cabin air filter in the yellow despite it being replaced by myself only three days prior to service. Mak didn’t want to do that. They also marked the cabin air filter in the yellow despite it being replaced by myself only three days prior to service. Makes me wonder if they checked either one. More
by Leeb
Employees Worked With
Not sure the name as my wife took the car
October 11, 2022
This center fixed window issue last year. Same problem with window happened again. Not covered under warranty and the work was only guaranteed for a year. Estimate almost $300 for new window Same problem with window happened again. Not covered under warranty and the work was only guaranteed for a year. Estimate almost $300 for new window seal. Car was parked in same spot we left it in. Weird. We did not fix window with them. Who could afford $300 a year to fix a window? Ridiculous. More
by Lee
Employees Worked With
Omar
