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Cumberland Toyota

Cookeville, TN

4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

October 06, 2022

Awesome! ! Always get me in and out quickly thank you!!!! Y’all rock see you soon!!! More

by Anniebella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Oct 08, 2022 -

Cumberland Toyota responded

Your recommendation means a great deal to us

October 06, 2022

The dealer is friendly, provides fast service, and seems to be honest. Xx xx xx xx More

by belitawood60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Oct 08, 2022 -

Cumberland Toyota responded

Thank you for posting this kind review

October 06, 2022

It was my first visit to the dealerships maintenance department they did what was require very little interaction. More

by Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Oct 08, 2022 -

Cumberland Toyota responded

Thank you for sharing your experience with us online

October 06, 2022

Fast and accurate service. Service department always keeps me informed on any issues that affect my vehicle and that’s why I keep coming back. More

by Steve D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Thomas, Hollie Crabtree
Oct 08, 2022 -

Cumberland Toyota responded

Thanks so much for your positive feedback

October 06, 2022

Great service, Attendant gave me a great customer services. Thanks you. It's the household cats services center. More

by LUISCHICAS201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Oct 08, 2022 -

Cumberland Toyota responded

Thank you again for leaving feedback about your experience while visiting our dealership

October 06, 2022

The customer service is always awesome. The maintenance is fast and reliable. They also don't have any issues working with you if you drop off the car and come back and get it. More

by XALCINIOUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Oct 08, 2022 -

Cumberland Toyota responded

We appreciate your kind feedback

October 06, 2022

This is the second time we had our 20/17 prius in for service. I’m so happy with your service department, the service rep’s are so pleasant and helpful. Thank you all for the outstanding service… More

by Pkoceja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Oct 08, 2022 -

Cumberland Toyota responded

Thank you, for the glowing review

October 06, 2022

Dealing with Cumberland Toyota has been very possibly one of the greatest experiences in my life. The ease of scheduling appointments to the communication about work being done can only be described as amazi More

by tmwsmw849
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Oct 08, 2022 -

Cumberland Toyota responded

It was a pleasure to read about your recent visit to our dealership

October 05, 2022

I asked for a new filter on last oil change. I didn't get one! Why? More

by Cjimcjimgo06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Oct 08, 2022 -

Cumberland Toyota responded

Thank you for bringing this to our attention. I apologize that we did not install a new filter on your last oil change as requested. We will make sure the appropriate steps are taken to ensure this does not happen again. Please feel free to contact us at (931) 520-4153 should you care to talk more in detail.

October 05, 2022

It takes longer and longer to just get the oil changed. I have to go looking for someone to ask if my car is ready after an hour, just to find it's been ready for a while and no one came to the lobby to te More

by SDMOORE74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No idea
Oct 08, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your automotive needs. I'm sorry to hear that you've had a poor experience with our service department, specifically with the oil changes. We strive to provide excellent customer service and I apologize for falling short of your expectations. We hope that you will allow us the opportunity to make it up to you on a future visit.

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