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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

October 02, 2022

Service personnel are all professionals. Service Techs, Service desk know their jobs and get done More

by george.brune
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham, Hollie Crabtree
Report | Print
Oct 08, 2022 -

Cumberland Toyota responded

We appreciate your feedback

October 01, 2022

Great service On time with all fixes and service keep up the great job that you all ways do More

by LYNN.WILLIAMS715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Oct 01, 2022 -

Cumberland Toyota responded

We cant thank you enough for the kind words

October 01, 2022

Vanessa the sales person did a fabulous job for me made the experience smooth ...helped me with a lot of questions I had.... really happy with theexperience More

by RTHOGAN10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Venessa Neal
Report | Print
Oct 08, 2022 -

Cumberland Toyota responded

Thank you so much for posting the review

October 01, 2022

Very easy to get to. Service tech was very courteous. The actual service only took about a hour. More

by Rusty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Oct 01, 2022 -

Cumberland Toyota responded

Thank you so much for taking the time to share with our audience

October 01, 2022

The gentleman who checked me in, and came to get me when my car was ready, was very courteous and friendly. More

by Margiesmth997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Oct 08, 2022 -

Cumberland Toyota responded

Thank you so much for taking the time to share.

October 01, 2022

The people who work there are the best Always friendly and helpful making sure your cared for and Your time is important to them More

by REBECCACHOATE695
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Oct 01, 2022 -

Cumberland Toyota responded

Thank you so much for sharing

September 30, 2022

Roberta was nice and explained everything I asked about ….the truck did cost me more than the sticker price was.👎🏻 More

by skipandrun3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roberta Love
Report | Print
Oct 01, 2022 -

Cumberland Toyota responded

Its great to know that Roberta was able to provide such a wonderful experience

September 29, 2022

Very nice rep. Not sure what his name is. He was in a wheelchair, very helpful More

by BROSY123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Sep 29, 2022 -

Cumberland Toyota responded

It was a pleasure to read about your experience while visiting our dealership

September 29, 2022

Great service quick answers any questions u have bout your car friendly service good customer service thsts it More

by SHARON_WHITTENBURG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Report | Print
Sep 29, 2022 -

Cumberland Toyota responded

Thank you so much for taking the time to share your experience with us.

September 29, 2022

We had an oil change. They said it will be quick, about an hour, so I gave them my info and waited in town. I came back and they had no info on me. I saw my car. I waited More

by GSMOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Davidson, Erica Melton, Hollie Crabtree
Report | Print
Oct 01, 2022 -

Cumberland Toyota responded

Thank you for bringing this to our attention, we're sorry to hear that your visit wasn't a good one. Our service team should have been more attentive in taking down your name and ensuring that your car was ready when you returned. We'll make sure to follow up with them and ensure this doesn't happen again. We appreciate your business and hope that you'll give us another chance in the future.

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