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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,997 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,997 reviews

July 27, 2023

Love this Toyota Dealership 😊people are friendly helpful and knowledgeable. Really provides the best Toyota Care I’ve experienced in 3 different states I’ve been in. Thank you for your service More

by gmalouie11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in Finance, , Travis Fitzpatrick, Christy Herd, Jenny Furton, Franklin Higgenbotham
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Jul 27, 2023 -

gmalouie11 responded

Thank you for your wonderful attention and service.

July 27, 2023

Personalized service, if they hadn’t taken the time to make a phone call to me to assess my interest there might not have been a transaction. More

by MWKENYON
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Wacker, Brook Pickett
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Jul 29, 2023 -

Cumberland Toyota responded

Thank you for the glowing review of your experience at Cumberland Toyota! We are always striving to provide a luxurious and personalized car shopping experience, so hearing feedback like this is really wonderful. We understand how important it is for our customers to be well-informed about their purchase from start to finish, and we're delighted that the call our team made to you helped to solidify your decision. It was likely that first phone call where our relationship began, and we hope that connection will continue long into the future. Your kind words will be shared with the entire team, thanks again!

July 26, 2023

Normally good. But this last visit was unbelievably horrible. After waiting 1 1/2 hours (usually about 45 mins) I went to service counter and was told my keys were More

by MOMIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DK name of person
Report | Print
Jul 29, 2023 -

Cumberland Toyota responded

Thank you for your review, we apologize for the confusion and inconvenience caused during your latest visit to Cumberland Toyota. We take all feedback seriously and wish to ensure that our guests have a positive experience. We are pleased to hear that you were able to find your car and key fob, but sympathize with the other customer who had their lost keys. Our team is currently investigating the incident further in order to ensure it does not happen again. Again, thank you for bringing this matter to our attention.

July 26, 2023

Cody is the best. He's very personable and professional. He's always there to answer my questions and even help me with the technical stuff, like connecting my phone. More

by Angelmist1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Cody Thomas
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Jul 29, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us this amazing review, we really appreciate it! We are thrilled to hear that your experience with Cody has been so positive and we love that you have chosen him as your salesman for the past five or six purchases! It is great to know that not only does he give outstanding service but can also help out with technical stuff too. We applaud Cody’s commitment and dedication when it comes to providing exceptional customer service. Thank you again for your kind words!

July 26, 2023

I waited 20 minutes to check my car in and give the service desk my keys. The attendants kept saying they would be with me shortly. I specifically told the attendant I had a slow leak in the right re More

by Puppy
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The other lady is not pictured. , Erica Melton
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Jul 26, 2023 -

Puppy responded

See my review above.

July 25, 2023

No one takes ownership as to who does what and try to sell you what you don’t need. More

by pradobonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franklin Higgenbotham
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Jul 25, 2023 -

pradobonnie responded

Will not be going there for repairs or oil change

July 25, 2023

Almost 2 hours. Rude. No itemized receipt.Didn’t notify needed cabin filter. Too expensive. Have no idea if rotated tires. More

by LUMACK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica Melton
Report | Print
Jul 29, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave a review of your service experience at Cumberland Toyota. We apologize that your visit took almost two hours and that you did not receive an itemized receipt confirming the services completed. It is also disappointing to hear that you were unsatisfied with the cost of services and our staff's level of politeness. We strive to provide timely, professional, and courteous service and clearly missed this standard on your visit. Your feedback is important to us as we reflect on our processes in order to make improvements. We would like the opportunity to turn this around in some way and will follow up with you directly if provided with contact information. We regret any dissatisfaction caused by this experience and are grateful for your candor!

July 23, 2023

Great service, friendly and fast. Easy to work with and very professional. I was fully satisfied. More

by LDFRANKLINMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Joby Allen
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Jul 29, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us a review, we appreciate you sharing your experience. We take great pride in providing excellent service and are delighted that you were fulfilled with your visit. Your positive feedback encourages us to continue providing an exceptional experience and we look forward to helping you drive home happy again soon. Sincerely, The Cumberland Toyota Team

July 22, 2023

My car was in service maintenance for a short time. The work done seems to have been complete, and I was informed of upcoming need to replace tires. Thanks! More

by RICHNELSON2001
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the name of employ
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for trusting Cumberland Toyota with your recent maintenance! We are so glad that our team was able to get the work done efficiently and that you were informed of upcoming tire needs. Providing the best customer service is central to our core values at Cumberland Toyota, and we appreciate your feedback. Please don't hesitate to reach out if there is anything else we can do for you!

July 22, 2023

Keep texting me and won't stop even after I text and tell you that you are texting the wrong person More

by JBLOIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Whoever is texting me
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