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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,996 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,996 reviews

July 21, 2023

Terrible customer experience Terrible customer experience Terrible customer experience Terrible customer experience Terrible customer experience More

by Jdunham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica Melton
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota. We apologize for your experience not meeting our high standards of service, and are sorry that you were unsatisfied with the customer experience you had here. We strive to make sure every customer has a positive experience, and we would like to hear more about how we can improve. We understand how important it is to have excellent customer service, so please feel free to reach out if there’s anything else we can do or any questions we can answer. Thank you again for bringing this to our attention and for sharing your feedback.

July 21, 2023

Very good service from arrival until departure, service people were very helpful, communication with email, phone a plus! More

by BSCOGGINS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for your visit to Cumberland Toyota and for taking time to review your experience. We are delighted to hear that our service people were so helpful and our communication was a beneficial part of your visit. At Cumberland, we strive to carry out outstanding customer service, giving every guest the best automotive experience possible and it looks like we hit the mark in your case. Thanks again for choosing Cumberland Toyota!

July 21, 2023

I was stranded in Cookeville on my way back to New Tazewell from Nashville. They helped me get back on the road! More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to review Cumberland Toyota! We appreciate your kind words and it is wonderful to hear that our team was able to assist you when you needed help most. Our top priority is providing our customers with reliable, quality service that goes above and beyond expectations. We are delighted that we met your needs and exceeded your expectations during your visit. Thank you again for choosing us and we look forward to working with you in the future.

July 21, 2023

Always friendly and very professional. I am a loyal customer because of your people. Thank you More

by KRPARMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Lawson , Erica Melton, Franklin Higgenbotham
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Jul 22, 2023 -

Cumberland Toyota responded

We are humbled to hear such kind words from a loyal customer! At Cumberland Toyota, we're committed to providing excellent service that focuses on you--our customers--and our team understands how important it is to put people first. We'll make sure your compliments are shared with our wonderful staff and thank you again for your continued business. Let us know if there's anything else we can do to help when it comes time for your next visit.

July 20, 2023

Professional. Interested in the reason for seeking service. Good eye contact. Knowledgeable about service issues. More

by MAGGIE.S.PHELPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for your excellent review of Cumberland Toyota! We are thrilled to hear our commitment to exemplary customer service was evident through your experience. Our mechanics and technicians are highly trained and knowledgeable, always taking the time to explain any service needs our customers have. We appreciate that you noticed their care and attention to detail during your visit. At Cumberland Toyota, we strive to create long-term relationships with each of our customers. We look forward to seeing you again soon!

July 20, 2023

Good dealership, but last service for lube, oil and filter and tire rotation took 3 hours.! More

by RICERATON
Recommend Dealer
Yes
Employees Worked With
I didn’t interact with any of these people
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for your positive review. We are delighted to hear that you had a good experience visiting Cumberland Toyota. We sincerely apologize for your long wait time during your recent visit. We strive to deliver the best service possible in an efficient manner and it appears we fell short of our goal with you. That said, we value your feedback and will use it to improve our processes so that future customers can have the quick, reliable service experience they deserve. We thank you for being such a valued customer and hope that if there is anything further we can do to make your next experience with us even better please don't hesitate to let us know.

July 20, 2023

The whole process was fast and efficient. Options were explained with no pressure. Roberta Love went out of her way to answer my questions and provide me data on my old truck. Truck was all p More

by DNESBITT
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roberta Love
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for your 5-star rating and review, we truly appreciate your feedback! We are so pleased to know that Roberta Love was able to provide you with an efficient and straightforward experience. Her dedication in taking the time to answer all of your questions is truly commendable. We are also delighted to hear that the truck you purchased was prepped and no extra miles on the odometer were found. We look forward to continuing providing support for your vehicle needs and thank you again for choosing Cumberland Toyota!

July 20, 2023

Under staffed. Took over 2 hours just for an oil change. The staff was nice and apologetic but it was a long wait More

by mkernea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for your kind words about the staff at Cumberland Toyota and for taking the time to provide us with this feedback. We're sorry for the wait during your oil change and apologize for any inconvenience caused. Being understaffed is no excuse for such a long wait time, so please know that we have used your experience as part of our effort to continuously evaluate and improve our operations. Our goal is to provide all customers with quick, professional service in order to keep their vehicle properly maintained in a timely manner. Thank you again for bringing this to our attention, we genuinely value your business.

Jul 23, 2023 -

mkernea responded

Your welcome. Thank you for responding

July 20, 2023

Very satisfied with this service center, always gets me in for an appointment. Friendly and efficient! More

by Heather Reed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Herd
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

Thank you for your kind words. We are very proud of our friendly and efficient service center here at Cumberland Toyota and we’re glad that you’ve been able to experience it firsthand. We strive to make the customer experience as hassle-free as possible so we’re definitely glad to hear that it showed in your recent visit. We look forward to having you back soon!

July 20, 2023

Up front dealership. Easy to work with. Salesman Cody had good at keeping in touch. More

by menchaca8003
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson, Cody Thomas, Joshua Strickland
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for your five-star review of Cumberland Toyota! We are pleased to hear that our team was able to provide a pleasant and hassle-free experience. I am glad to share your positive feedback with our sales staff, including Cody who had kept in touch with you throughout the entire buying process. We strive to create an atmosphere of respect, trust, professionalism and dependability that each guest can trust and enjoy returning back to. We hope you enjoyed your experience so much that you will come back soon. Thank you again!

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