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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,000 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,000 reviews

August 29, 2022

I went in and told them what was wrong and they looked the part up and ordered it for me. When it came in they called me and I went in and got it. We put the part on and my window motor is working so well More

by Cheri
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Sep 05, 2022 -

Cumberland Toyota responded

Thank you so much for taking the time to share

August 29, 2022

Excellent Service ! They are very kind and courteous! They definitely know how to take care of their customers!! More

by JENNY_FURTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Sep 05, 2022 -

Cumberland Toyota responded

Thanks for taking the time to leave us a review

August 28, 2022

Service department was extremely friendly and was willing to help me with my service needs. More

by WTJRIDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Sep 05, 2022 -

Cumberland Toyota responded

It was a pleasure to read about your experience with our dealership

August 27, 2022

Work done quickly. Employees were polite and helpful. Waiting room was comfortable and had a TV. More

by Mooorers
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Aug 27, 2022 -

Cumberland Toyota responded

Thank you so much for the feedback

August 27, 2022

Great costumer service people are very friendly I been costumer from there for a years More

by BAGUSTIN7838
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Fred Riddle, Brandon Davidson, Ronnie Bean, Cody Thomas
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Aug 27, 2022 -

Cumberland Toyota responded

Thanks for this great review! We appreciate your time and the extra effort it takes to provide your feedback

August 27, 2022

Always professional, polite, and Prompt. They listen to your comments about the problem and follow through More

by BLELONEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Hollie Crabtree
Report | Print
Aug 27, 2022 -

Cumberland Toyota responded

It was a pleasure to read about your experience while visiting our dealership

August 27, 2022

The dealership tries to bring a positive experience. I have found pluses and minuses and hope these reviews are used for quality improvement. More

by Elrodtt
Recommend Dealer
Yes
Employees Worked With
No idea who my person was
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Aug 27, 2022 -

Cumberland Toyota responded

Thank you so much for sharing

August 26, 2022

Arrived for scheduled 10:30am appt for brake job. Was not ready until 2:30pm! More

by Mike.arrington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick
Report | Print
Aug 27, 2022 -

Cumberland Toyota responded

We would like to apologize for your recent visit to our dealership. Our goal is to provide an exceptional experience for each of our guests and clearly, we let you down. We hope that you will allow us the opportunity to make it up to you on a future visit.

August 26, 2022

We are very dissappointed with the service we received for our vehicle and the lackluster customer service. More

by JNORTHCUTT2332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Variety
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Aug 27, 2022 -

Cumberland Toyota responded

Thank you for taking the time to share your experience with Cumberland Toyota. We are sorry to hear that we did not meet your expectations and that our customer service was not up to par. We strive to provide excellent customer service and we are so sorry that we fell short in this instance. If there is anything we can do to improve your experience in the future, please do not hesitate to let us know. Thank you for choosing Cumberland Toyota and we hope you will give us another chance in the future.

August 26, 2022

We had an appointment for oil change service, check all, alignment and rotate tires! We pulled in… no one greeted us.person sitting inside. After checking in and waiting, girl came to tell us the tires di More

by AGMANTOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hollie Crabtree
Report | Print
Sep 05, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're sorry to hear that your experience was less than satisfactory. We would like to apologize for the inconvenience caused and assure you that this is not indicative of the service we aim to provide our customers. We would like to offer our sincerest apologies and invite you back to our dealership so that we may provide you with the level of service you deserve. If there is anything else we can do for you, please don't hesitate to let us know.

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