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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

August 17, 2022

Professional and efficient service. I don’t recall the name of the woman I dealt with. More

by mpcautin
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 17, 2022 -

mpcautin responded

Service was fine. Don’t recall the name of the service representative.

August 17, 2022

Everything was completed as promised and in a timely manner. The staff were nice and polite More

by sheilaholyfield
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Report | Print
Aug 18, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota

August 17, 2022

Brandon and Josh were great to work with. Called me as soon as my car came in. More

by COLE.BOBBIE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Wacker
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Aug 18, 2022 -

Cumberland Toyota responded

Happy to hear we could help

August 16, 2022

Was told no labor charge but paid over 1,000 in labor thanks for nothing. $50.00 for epa crap when Toyota was supposed to be fixing their crap. More

by keith247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erica i belive was her name. She was fantastic to deal with.
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Aug 19, 2022 -

Cumberland Toyota responded

We are sorry to hear about the difficulties you are experiencing with your Toyota. Unfortunately, outside influences such as the rock that damaged your EPA cap are not covered under Toyotas warranty. Please understand that the warranty guidelines are set forth by Corporate Toyota, not the dealership. Thanks again for allowing Cumberland Toyota to service your vehicle needs. We look forward to seeing you again in the future.

August 16, 2022

My appointment was on time. They told me what they were going to do and about how long it would take. Work was completed on time and they reviewed the work they did. More

by Jacquie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Aug 18, 2022 -

Cumberland Toyota responded

We are grateful for you taking the time to share your experience with us and this audience

August 16, 2022

Quick service great front line employees all polite and act like they c CC are. Wonderful service More

by Murenick2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Aug 18, 2022 -

Cumberland Toyota responded

We can’t thank you enough for allowing us the opportunity to assist

August 16, 2022

They are very courteous and timely,I would recommend Cumberland Toyota any day to anybody. More

by KIRK21_2010
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Aug 18, 2022 -

Cumberland Toyota responded

Thank you so much for the kind review

August 16, 2022

Completed requested work without issues and in timely manner. Will return as needed in future. More

by AMBER.SPARKMAN
Recommend Dealer
Yes
Employees Worked With
Arranged by Venessa in sales.
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Aug 18, 2022 -

Cumberland Toyota responded

We appreciate your feedback

August 16, 2022

Very friendly and professional. Always willing to answer all questions that may arise. Would highly recommend. More

by IDWALKER1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joby
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Aug 18, 2022 -

Cumberland Toyota responded

Happy to hear you had a great experience

August 15, 2022

Fixed with no hassle! Warranty covered everything which was amazing. Thank you all so much! More

by JONESBECKY61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Aug 18, 2022 -

Cumberland Toyota responded

We are delighted to hear that your visit to our dealership went so smoothly

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