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Cumberland Toyota
Cookeville, TN
3,002 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available.
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility.
The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,002 reviews
Verified Customer
August 16, 2022
Was told no labor charge but paid over 1,000 in labor thanks for nothing. $50.00 for epa crap when Toyota was supposed to be fixing their crap. thanks for nothing. $50.00 for epa crap when Toyota was supposed to be fixing their crap. More
by keith247
Employees Worked With
Erica i belive was her name. She was fantastic to deal with.
August 13, 2022
The dealership did a great job, got us in, got us out, it was covered under warranty, what else is there to say? Everybody was friendly! My service writer was excellent! was covered under warranty, what else is there to say? Everybody was friendly! My service writer was excellent! More
by omchamlin
Employees Worked With
Travis Fitzpatrick
August 13, 2022
The dealership was very clean and inviting. The building and its staff had the atmosphere of somewhere that wants to help people and create a good experience for its customers. The building and its staff had the atmosphere of somewhere that wants to help people and create a good experience for its customers. More
by WILSONWILLIAM05
Employees Worked With
Josh Lawson, Brandon Davidson, Travis Fitzpatrick
August 12, 2022
I couldn’t be happier with my experience at Cumberland Toyota! I’ve bought many vehicles from them and would highly recommend them to anybody! Toyota! I’ve bought many vehicles from them and would highly recommend them to anybody! More
by MARKBRADY24
Employees Worked With
Caitlyn Morrison, Chad Hancock, Andy Claborn, David Gist
August 11, 2022
Cumberland has serviced my Prius for the past 8 years and I would rate their service department 5 stars until my most recent experience. My battery was completely dead and the back hatch where the auxiliary I would rate their service department 5 stars until my most recent experience. My battery was completely dead and the back hatch where the auxiliary battery is located, was locked. I needed to speak with a Cumberland technician to ask if there was an interior release I could use to open the hatch and then I could charge the battery. Over a two day period I called Toyota service 9 times and got their voicemail each and every time. The receptionist was kind and felt so badly that the service department wasn’t answering so she actually asked her boyfriend, who is a mechanic at another dealership, to help me. I give that receptionist 5 stars and I give the service department 0 stars. I’m being generous to average it at 3 stars. More
by gholland52
Employees Worked With
The Receptionist
