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Cumberland Toyota

Cookeville, TN

4.4
3,010 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,010 reviews

August 06, 2022

Worst service department of any Toyota I've been to Joby Allen Does not have any dealership to compete with so he accepts bad service from this dealership More

by Tlc4x4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick
Aug 08, 2022 -

Cumberland Toyota responded

Sorry to hear your visit to our dealership did not go as planned. Would you be available for a quick call? we would like to hear a little more about your experience. Please feel free to call us at 931-520-4128 should you feel a phone call would be helpful.

August 06, 2022

Buying this 2022 Highlander from Venessa has been the easiest experience ever for buying a new car. She knew what I was looking for and when she found out she had what I wanted she called to let me know. More

by JMDENBLEYKER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Venessa Neal
Aug 09, 2022 -

Cumberland Toyota responded

Thank you for this kind review

August 06, 2022

They were very timely with a repair, the courteous. When they found a problem that called me disgusted with me to get my approval to repair. I'm very happy with my experience More

by mrslprida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Aug 06, 2022 -

Cumberland Toyota responded

Thank you for taking the time to review our dealership

August 06, 2022

This is our second purchase and we are very pleased. We will recommend to our friends and family. More

by BARBARAOWENS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson, Cody Thomas
Aug 06, 2022 -

Cumberland Toyota responded

Thanks for this great review

August 06, 2022

Great service. Very quick and friendly service Very helpful and informative. One of the best service dept I have had been to. More

by FITZFUBAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Fred Riddle, Travis Fitzpatrick
Aug 06, 2022 -

Cumberland Toyota responded

Your marvelous review means a lot to us

August 06, 2022

The dealership was clean, fast and efficient. The sales staff was professional. In and out under hours. More

by MSAVAGE592
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Christy Herd
Aug 09, 2022 -

Cumberland Toyota responded

Thanks for sharing

August 06, 2022

Had a great experience with the dealership! They made everything easy and I got a great vehicle! More

by Mmbyrd16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Strickland
Aug 09, 2022 -

Cumberland Toyota responded

Thank you for taking the time to share this wonderful feedback

August 06, 2022

arrived on time of appointment and had to wait 3 hours and 15 minutes for a rotation and balance but they didn't change because they forgot me.my time is more important to me. More

by ROB1WAITES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
holly
Aug 18, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business. I apologize for the inconvenience you experienced with your service appointment. Our goal is to have you in and out as quickly as possible. We will do better next time.

August 06, 2022

Service is great, especially with Ms. Jenny as the service rep I chose. She is thorough and explains everything to you. She also doesn’t hesitate to call whenever my vehicle is ready. More

by SEAMAMMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny
Aug 09, 2022 -

Cumberland Toyota responded

Thank you for the awesome Review

August 06, 2022

Reliable, honest, was a pleasure working with their sales lady. Will definitely be returning customer More

by PMWEST1951
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Brandon Davidson
Aug 06, 2022 -

Cumberland Toyota responded

We appreciate your feedback

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