Cumberland Toyota

Cumberland Toyota responded

Thank you for your five-star review of Cumberland Toyota! We are pleased to hear that our team was able to provide a pleasant and hassle-free experience. I am glad to share your positive feedback with our sales staff, including Cody who had kept in touch with you throughout the entire buying process. We strive to create an atmosphere of respect, trust, professionalism and dependability that each guest can trust and enjoy returning back to. We hope you enjoyed your experience so much that you will come back soon. Thank you again!

Cumberland Toyota responded

Thank you for your positive review. We are delighted to hear that you had a good experience visiting Cumberland Toyota. We sincerely apologize for your long wait time during your recent visit. We strive to deliver the best service possible in an efficient manner and it appears we fell short of our goal with you. That said, we value your feedback and will use it to improve our processes so that future customers can have the quick, reliable service experience they deserve. We thank you for being such a valued customer and hope that if there is anything further we can do to make your next experience with us even better please don't hesitate to let us know.

Cumberland Toyota responded

Thank you for your kind words. We are very proud of our friendly and efficient service center here at Cumberland Toyota and we’re glad that you’ve been able to experience it firsthand. We strive to make the customer experience as hassle-free as possible so we’re definitely glad to hear that it showed in your recent visit. We look forward to having you back soon!

Cumberland Toyota responded

Thank you for your excellent review of Cumberland Toyota! We are thrilled to hear our commitment to exemplary customer service was evident through your experience. Our mechanics and technicians are highly trained and knowledgeable, always taking the time to explain any service needs our customers have. We appreciate that you noticed their care and attention to detail during your visit. At Cumberland Toyota, we strive to create long-term relationships with each of our customers. We look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for your 5-star rating and review, we truly appreciate your feedback! We are so pleased to know that Roberta Love was able to provide you with an efficient and straightforward experience. Her dedication in taking the time to answer all of your questions is truly commendable. We are also delighted to hear that the truck you purchased was prepped and no extra miles on the odometer were found. We look forward to continuing providing support for your vehicle needs and thank you again for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you so much for your five-star review of Cumberland Toyota! We are delighted that you experienced our quick and friendly service. At Cumberland Toyota, we strive to provide the best customer experience and it is wonderful to hear that all of our hard work is appreciated. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to seeing you again soon!

Cumberland Toyota responded

Thank you so much for your five-star review of Cumberland Toyota and for taking the time to share your appreciation. We are very pleased that you have been satisfied with the help and service of our representatives. We recognize that customer service is an integral part of our business, so it is especially gratifying to learn that we have delivered on this promise. Thank you for being such a loyal customer! We hope to continue to serve you well in the future.

Cumberland Toyota responded

Thank you for giving Cumberland Toyota such a ringing endorsement! We appreciate your appreciation of our staff and it's fantastic to hear that you'd recommend us. We understand that the wait time may have felt long due to it being a busier weekend, but we're glad you were able to receive the service and attention you rightfully deserve. If there is any way we can improve your experience, please do not hesitate to let us know - our goal is ensure 100% customer satisfaction. We can't wait to see at Cumberland Toyota again soon!

Cumberland Toyota responded

Thank you for your wonderful review of Cumberland Toyota, and especially of Dalton! It's great to hear that you had a positive experience with our team. We are proud to offer quality vehicles paired with an excellent customer service experience, so it is extremely gratifying to see that these meet and exceed our customers' expectations. We take our customers' feedback very seriously, and we look forward to providing efficient and most importantly, friendly service every time you visit us. We consider our customers like family, so thank you for noticing that extra touch. Please reach out if there's anything else we can do for you or if you have any further feedback.

Cumberland Toyota responded

Thank you for bringing your service to Cumberland Toyota, and we’re sorry to hear that you had such an extended wait period. We pride ourselves on offering a high level of customer service and it looks like we missed the mark with your visit. We’ll be sure to have a look into this matter and make any necessary adjustments to not only ensure that this type of lapse doesn’t happen again but also that our customers are provided with the level of service they deserve in the future. Again, thank you for choosing Cumberland Toyota and we hope to see you back soon for your next maintenance appointment!