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Cumberland Toyota
Cookeville, TN
3,002 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available.
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility.
The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,002 reviews
December 15, 2021
They told my parents that if they wanted to pay cash rather than finance, they would tack on an extra $2000 above MSRP. I requested a cash price breakdown on their website and there was no such charge. rather than finance, they would tack on an extra $2000 above MSRP. I requested a cash price breakdown on their website and there was no such charge. I showed the website breakdown to the salesperson and she pointed to the disclaimer saying that the price could fluctuate due to inventory availability. I had run the numbers the day before. Their inventory didn’t fluctuate since yesterday. They’re just not advertising this extra charge. Other, more reputable dealers aren’t doing this, even if you’ve heard that they are. Don’t let them fool you. Walk away. By the way, my parents are senior citizens and they were very confused by all this. They hadn’t purchased a car in a long time. They felt like they were being swindled but thought they didn’t have a choice. We were expecting to pay full price for the car due to the shortage, but these guys are going too far. I really felt that they were taking advantage of senior citizens. Shame on you, Cumberland Toyota. More
by gatesmcg
Employees Worked With
Roberta Love
December 10, 2021
I had a terrible experience there. Came in at 12:30, 2 nd car in the bay.Car was to have a diagnostic test to determine if sensors or brakes. 3 hours later having no one even speak to us during that time wen car in the bay.Car was to have a diagnostic test to determine if sensors or brakes. 3 hours later having no one even speak to us during that time went to check on car only to find out it had never even been looked at. We were passing through on vacation to gattlinburg with a 4 hour trip still left. so instead of getting there at an early time we lost a full day of vacation and arrived at 9pm. After the diagnostic was run it was determined to be a sensor that took 15 minutes to reset. While we appreciate being worked in having been second in line 4 hours later a little communication would have been nice. More
by djones.litw
Employees Worked With
All employees walked by us consistently without speaking. Travis was polite and very busy but no communication or apology. , Roberta Love, Travis Fitzpatrick
September 14, 2021
I bought a new Toyota Highlander in August 2020. I ended up buying it in Maryland and driving it back to my home in TN, as Cumberland Toyota was going to cost me $3,500 more. I have been getting it serviced up buying it in Maryland and driving it back to my home in TN, as Cumberland Toyota was going to cost me $3,500 more. I have been getting it serviced here since I bought it. It has taken a minimum of 1.5 hours every single oil change. I had a a Honda Pilot before and the Honda dealership in Cookeville had far superior service. I could pretty much drop in any time and get out within 30 to 45 minutes, and this was without an appointment. Plus, I have already had to replace the navigation system on my Toyota. This took three trips to the dealership. When they replaced it, I waited for 2.5 hours and tried it out before I left and it didn’t work. They never even checked to make sure it worked before they put my dash back together! The latest issue was a simple slow leak in a tire. After they “fixed” it, I had a fast leak. I came back a couple days later. I am sitting in their waiting area now, 1.5 hours in and it’s still not fixed. So - take away, nothing ever fixed the first time, and very slow service! Just terrible. I miss my Honda! More
by Kim
Employees Worked With
Did work with anyone listed
September 07, 2021
My fifth vehicle purchased from Cumberland. This was my least satisfying sales experience with them. Nothing bad to say just seems less customer oriented than before. Some things were implied but not fulfi least satisfying sales experience with them. Nothing bad to say just seems less customer oriented than before. Some things were implied but not fulfilled. Average rating seems to be fair for this visit but not enough to keep me from visiting them again when I am in search of a Toyota. More
by 1wadd
Employees Worked With
Ronnie Bean
September 05, 2021
We bought a vehicle from “Overdrive” which is part of Cumberland Toyota. Kyle was so nice and helpful. The other staff was also personable and friendly. I will recommend “Overdrive” to anyone who is lo Cumberland Toyota. Kyle was so nice and helpful. The other staff was also personable and friendly. I will recommend “Overdrive” to anyone who is looking to buy a vehicle. More
by evonne.hodge
Employees Worked With
Kyle Farley
August 19, 2021
Friendly and helpful service reps. Clean and comfortable waiting areas. Very limited inventory of new vehicles which seems to be the norm for all dealers. waiting areas. Very limited inventory of new vehicles which seems to be the norm for all dealers. More
by Ericeaton
Employees Worked With
Jenny Furton
