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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

December 07, 2019

Timely, efficient and friendly. Thanks so much for taking the time to explain as well when all the work is finished. Great team. Glenda Breeze. More

by Glendabreeze
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Brittany Coomer
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Dec 09, 2019 -

Cumberland Toyota responded

We appreciate you taking the time to leave us a great review!

December 02, 2019

Took one hour and 15 minutes for wheel rotation. Dealer notified me of needing oil change and said no need when I showed up. Could not explain why. More

by tomt
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick
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Dec 05, 2019 -

Cumberland Toyota responded

Sorry for the confusion Tom. When the service advisor checked your past service history they discovered that you had been in for an oil change back in June when your Prius had 21000 miles on it. Toyotas recommended maintenance states that a Prius such as yours is due for an oil change every 10000 miles. At the time of your recent visit, your vehicle only had 26000 miles and therefore did not need an oil change. As far as the 1 hour and 15 minutes it took for the service to be completed we are constantly making changes to our processes to provide a better experience for all of our guests. Once again we do apologize for your recent visit and hope to see you again soon.

December 01, 2019

Very informed about products excellent working with the sell man and also the finance department would highly recommend Cumberland Toyota to anyone looking to purchase a new vehicle very satisfied customer More

by willangemeer
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Josh Lawson, Cody Thomas
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Dec 03, 2019 -

Cumberland Toyota responded

Thanks for taking the time to write this review. We appreciate your feedback and enjoyed hearing that you had a great experience at our dealership

November 30, 2019

Great service dept. Takes the time to understand the problem. When repaired they thoroughly explain what they found what was completed to correct problem. Fantastic! More

by patzschke08
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Nov 30, 2019 -

Cumberland Toyota responded

We are very pleased to hear you had a great experience with our team. Our entire team is focused on providing top-notch customer service, and I'm very pleased that your visit with us mirrored our efforts

October 17, 2019

Satisfied once again Second time for me at this dealership. Easy fast convenient experience.I was able to do this transaction on my lunch break!So glad we have this dealer More

by Nanny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Odell Braswell, Ronnie Bean
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Nov 21, 2019 -

Cumberland Toyota responded

We are grateful for you taking the time to share your experience with us and this audience

October 11, 2019

Too long wait even with appointment Every 5000 miles this 4Runner needs a front end alignment. I never go off road. Dealer doesn’t mind taking $150 every 5000 miles. They never offered t More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Hall
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Oct 18, 2019 -

Cumberland Toyota responded

Jim, Sorry to hear about the troubles you are having with your 4 Runner. We have a brand new Service Manager who is on top of his game, I m passing this along to him as we speak. Would you be available for a quick phone call? You can reach me directly at 931-520-4128.

October 10, 2019

Ronnie bean did a good job at getting my car and getting things going for me. I love it. he definitely did a great job More

by Kaylie
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean
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Nov 21, 2019 -

Cumberland Toyota responded

We love hearing from our customers, so thank you for leaving us this wonderful feedback

October 08, 2019

10,000 mile service The service guys were great. Front sales office sucks, treated me poorly when asked about new models. Not very knowledgeable about the product they ar More

by Wgwollet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Looper
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October 04, 2019

Buying a car made easy John Fielden and Wayne Chaffin walked me through the car buying experience, explained the terms on the contracts. I benefited greatly from their exper More

by Marysrav4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fielden, Wayne Chaffin
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October 03, 2019

Cody and Ronnie were great to work with and made the car buying experience a pleasure. The service department has been great over past ten years with our other Toyota. More

by Lsc
Recommend Dealer
Yes
Employees Worked With
Wayne Chaffin, Ronnie Bean, Cody Thomas
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