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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,996 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,996 reviews

July 13, 2023

Good people. Honest. I’ll buy again. Good location service is fine. Only place illl go More

by CDAMICO26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean, Joby Allen
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for the positive review, we truly appreciate it! We strive to provide honest service and a consistent customer experience no matter where in our network you receive your service. Our team is dedicated to ensuring customer satisfaction and that is evident throughout the entire process, from sales to financing to maintenance. We're glad that you trust us as your go-to car dealership and we look forward to providing another great experience when you come back for future purchases. Thank you again for your support!

July 13, 2023

I would highly recommend Cumberland Toyota for all your vehicle needs. Their service department is exceptional from the personnel that greet you to the professional mechanics that do the job. More

by TIGERFANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We are delighted to hear that our service was outstanding, from our greeting personnel to our mechanics. We recognize that it takes a lot of effort to keep cars running as safely and smoothly as possible, and we do our best to ensure every car is serviced with dedication and attention. We appreciate your kind words and hope you'll always feel welcome when returning to our dealership. Please don't hesitate to reach out if there's anything else we can do for you in the future!

July 12, 2023

I have had excellent service from this dealership. They adhere to appt times and communicate well. I’m not looking to change cars at the moment but will definitely check with them when I am. More

by SUSANRACE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for your kind words and 5-star review of Cumberland Toyota. We strive to provide comprehensive customer care with excellent heart-based hospitality, so we are very pleased that you experienced our efforts first-hand! Hear at Cumberland Toyota, we truly believe that communication is at the core of quality service, and our knowledgeable staff would love to help you in any way when you're ready to look for a new vehicle. Thank you again for choosing us as your go-to dealership - we look forward to assisting you whatsoever in the future.

July 12, 2023

I saw a vehicle online and inquired it online. I’ve been looking for this car for over a year and I worked with David Green. It was the easiest transaction I’ve ever done. It was a pleasure to wor More

by Addieorme
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Green
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for your kind words and 5 star review about Cumberland Toyota! We are delighted you found the car of your dreams after a year-long search. We are grateful to have had the pleasure of working with David Green, and we will make sure to pass on your recognition and compliments. We look forward to doing business with you again in the future.

July 12, 2023

My wife and i just purchased a new Camry Hybrid. Our salesrep, Christy Herd, was great. Very professional Followed up with us several times on pre-sale updates and was extremely knowledgeable abou More

by Garlands
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christy Herd
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for sharing your car buying experience at Cumberland Toyota, we are so appreciative of your review. We're delighted to hear that Christy was able to provide an excellent experience for you and your wife throughout the entire process. Our team works hard to ensure a smooth and satisfying shopping journey so we are thrilled that this was the case here. Also, we're glad that you had a great time exploring all of the amazing new features available in the Camry Hybrid over your 2012 model. Here at Cumberland Toyota, our team is passionate about giving all clients the best car buying experience possible as well as access to top-of-the-line products. Thank you for choosing us!

July 11, 2023

My last visit was very fast and informing me of future needs on car. Car in good shape but maybe brakes in near future. More

by MARSHELLMARSHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know names
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for the kind review and for taking the time to provide feedback about your recent visit to Cumberland Toyota! We are delighted that you had a fast and informative experience with us, and that we were able to give you an indication of any potential future needs on your vehicle. Our team takes great pride in making sure customer vehicles are in good shape so they can have peace of mind while out on the road. We look forward to seeing you back at Cumberland Toyota again soon, where our commitment to excellent customer service remains unwavering!

July 11, 2023

Appointment at 9:00am left service department 11:45. Kept telling me almost ready. Was late for another appointment. More

by GEOCAMPBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Hall, Jenny Furton
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for your review, we take customer feedback seriously at Cumberland Toyota. We apologize that you were kept waiting at your appointment and understand how frustrating this must have been. We strive to keep our wait times manageable so that our customers are not inconvenienced. We use customer feedback to inform our process changes and make sure that every customer receives the care and attention they deserve when bringing their vehicle in for service or repairs. Your feedback is greatly valued and appreciated, thank you for helping us maintain our commitment to quality service.

July 11, 2023

They got me in on time and finished with a brief consultation. Franklin was very helpful. More

by Oakley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your review about your visit to Cumberland Toyota! We are so glad to hear that Franklin was able to help you out and get you in on time. Our priority is always making sure our customers have an outstanding experience with us and I'm happy we could make that happen. We're grateful for your 5-star rating and for the recommendation - it means a lot! If there's anything else we can do for you here at Cumberland Toyota, please don't hesitate to reach out.

July 11, 2023

Great people in the service department. Tried scheduling online through the chat service . Was on the chat over 20 minutes and still couldn’t make my appointments. Frustrating. Tried callin More

by Ekg
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave a review of your experience with Cumberland Toyota. I'm sorry to hear that our chat and phone system wasn't working as quickly as you'd hoped when trying to make an appointment. We value customer convenience here at Cumberland and are looking into ways to improve our processes - your feedback is crucial to helping us do this! We're glad you were able to make it to the dealership in person, and we hope you had a pleasant time in the service department. It's great to hear that you found our staff helpful - each one of them works hard every day to provide unmatched customer service. Thanks again for your feedback, we truly appreciate it!

July 11, 2023

I always have a great experience at this Toyota dealership. The service is always top tier and the employees are always super welcoming. More

by havencrawford2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton, Franklin Higgenbotham
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

Thank you so much for your positive review of Cumberland Toyota! We strive to provide the best service possible. It's very rewarding to hear that we are meeting and exceeding your expectations. Our customer's satisfaction is our number one priority and we are delighted that you appreciate the level of service provided by our staff. We look forward to seeing you again soon. Thank you!

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