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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,996 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,996 reviews

July 10, 2023

Did not get coupon discount. staff are great .10% off when you purchase car there. More

by STEPHEN.MAYBERRY
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your feedback about Cumberland Toyota, we really appreciate it. We are so happy that you found our staff great during your visit and we apologize if there was any misconception surrounding a coupon discount. We do offer a 10% discount on select car purchases - please reach out to us directly so we can get more details regarding this particular purchase and make sure all of our customers get the best possible deals when they come through our dealership! Once again, thank you for your kind words about our staff - we do strive to provide excellent customer service, so hearing this is encouraging.

July 09, 2023

The Salesman was very nice and knowledgeable got us through quickly very pleased with experience More

by Nurseholly2613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Cody Thomas, Franklin Higgenbotham
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us a review of your experience with Cumberland Toyota! We are very happy to hear that our team was knowledgeable and able to get you through quickly. We strive for excellent customer service and it seems we achieved that goal! Thank you for trusting us with your purchase and congratulations on your new vehicle. We hope to see you back again soon!

July 09, 2023

It is a pleasure dealing with Cumberland Toyota. Each member of staff is pleasant and professional.. More

by BENANDKRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love
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Jul 22, 2023 -

Cumberland Toyota responded

We appreciate your excellent feedback about Cumberland Toyota. We strive to provide an exceptional customer experience every time our customers visit us, so we are delighted to hear that each team member provided professional and pleasant service. Your satisfaction is our top priority, and we thank you for taking the time to share your experience with us. We would be honored if you decided to allow Cumberland Toyota the opportunity to serve you in the future. Thank you again!

July 09, 2023

Nice and very helpful people the best dealership. , very knowledgeable in what you need done. More

by JAREDBRENDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

We are so pleased to hear you had such a great experience at Cumberland Toyota. Our team strives to provide our customers with unmatched service in every interaction. Thank you for taking the time to give us your positive feedback. It sure does make our day when we hear that we have been helpful and knowledgeable. We hope you come back and visit us soon!

July 08, 2023

2nd purchase from this dealership within 4 months. Roberta found what I wanted almost immediately. Highly recommend Cumberland Toyota and Roberta Love. Got a great deal and was treated well. Brandon More

by CHILLZ6136
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Brandon Davidson
Report | Print
Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your gracious review of Cumberland Toyota. We strive to make every customer experience a positive one and I'm very pleased Roberta, Brandon and the team could exceed your expectations! It's wonderful to know that you were able to purchase two vehicles from us in just four months - we count it a privilege when customers keep coming back. We appreciate you recommending us too! Thank you again, we look forward to seeing you on your next visit.

July 08, 2023

Excellent Experience…would recommend highly to anyone who asks. Ms. Herd was outstanding, organized and the follow-up was terrific! More

by BUNTINGBC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Christy Herd
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota! We are so glad to hear that our sales associates, Ms. Herd, was able to provide you with an excellent experience and follow-up service. Your recommendation means a lot to us and we hope you continue to enjoy your new vehicle. Thank you for choosing Cumberland Toyota!

July 08, 2023

Easy to schedule appointment. Trust the service and Toyota reliability. Gave military discount which helps in the cost. . More

by grk_1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t find the person who assisted me
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Jul 22, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota, we really appreciate it! We’re so glad to hear that it was easy for you to schedule your appointment and that our military discount was helpful. Reliability is very important to us here at Cumberland Toyota, and we are always striving to provide a strong level of trust and confidence in our service. We hope to welcome you again soon!

July 07, 2023

Very friendly and faster than I thought expected to be there at least one hour was not even a half hour. More

by BLANCHETENNESEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you so much for your kind review of Cumberland Toyota! We strive to make every customer experience as pleasant, fast and friendly as possible. We are delighted to hear that you were served speedily and pleasantly here at our dealership. Our team takes pride in going above and beyond to provide the highest quality of customer service. We look forward to seeing you again soon!

July 07, 2023

I am completely sold on Toyota for life! ! I would recommend them to any one! More

by TERENAANDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you so much for your review of Cumberland Toyota and your recommendation to others! We're delighted to hear that you are now completely sold on the Toyota brand for life. We believe that a quality customer experience is paramount! That's why we strive to provide each of our guests with excellent service backed by reliable, dependable vehicles. We appreciate your loyalty and can't wait to serve all of your automotive needs at Cumberland Toyota in the future.

July 06, 2023

Treated with respect, answered question, made recommendations when asked Went over cost of service $ cost of new tires & battery More

by JOY.BUTTREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Stallings
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for writing such a great review about your experience at Cumberland Toyota. We're so thrilled to hear that we treated you with respect and answered all of your questions. We are passionate about educating our customers on the different service and tire options available, and being able to assist you in make an informed decision that is best tailored to your needs. We're glad this was reflected in your visit. On behalf of our entire team, thank you for choosing Cumberland Toyota. We stand behind our commitment to excellence and value your feedback to help us continue to improve our customer experience.

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