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Cumberland Toyota
Cookeville, TN
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available.
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility.
The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,999 reviews
September 01, 2017
Lawson is awesome This is the greatest experience ever in buying a new Toyota. To all that reads this, please buy your net Toyota from Cumberland Toyota and you will no This is the greatest experience ever in buying a new Toyota. To all that reads this, please buy your net Toyota from Cumberland Toyota and you will not be disappointed in any aspect of buying a new car. These guys are spectacular. More
by Erica18
Employees Worked With
Brandon Hall, Brent Byers, Gary Looper, Roberta Love, Josh Lawson, Odell Braswell, John Fielden, Fred Riddle, Brandon Davidson, Wayne Chaffin, Travis Fitzpatrick, Ronnie Bean
August 31, 2017
New car purchase Josh Lawson, as always, is an excellent salesman! This is the 4th vehicle we have purchased with his assistance. Josh gave us all of the information Josh Lawson, as always, is an excellent salesman! This is the 4th vehicle we have purchased with his assistance. Josh gave us all of the information so that we could make the best decision for us! That's why we are repeat customers and of course love Toyotas! Your body shop manager Mark Dronenburg is top notch and always gives us excellent service! More
by Ravgirl
Employees Worked With
Mark Dronenburg Body Shop Mgr., Josh Lawson
August 31, 2017
My new Highlander = Heaven I can't speak highly enough about Cumberland Toyota and Josh Lawson. This is the 4th Toyota I have purchased from Cumberland Toyota and they continue I can't speak highly enough about Cumberland Toyota and Josh Lawson. This is the 4th Toyota I have purchased from Cumberland Toyota and they continue to exemplify excellence. The service department has always been great and friendly. Josh is an superior salesman and a wonderful person. He was patient, funny, and helped set up the new car with me. He answered every question and gave some great pointers about features on the car. The funny thing is I had no intention of buying a new car that day, but Josh made it so easy and a good deal that I could not resist. He located a vehicle with my exact wants and made the trade in process quick and painless. In my book, Josh is trustworthy and my number one choice to deal with at Cumberland Toyota. More
by Izzy
Employees Worked With
Josh Lawson
August 31, 2017
Great experience Christy was great to work with and provided a better deal than all other area dealers. Cumberland made the transaction super easy and they even delive Christy was great to work with and provided a better deal than all other area dealers. Cumberland made the transaction super easy and they even delivered the vehicle to my home. I would definitely recommend Cumberland Toyota and Christy to anyone interested in a Toyota regardless of their location. More
by Enaltrab
Employees Worked With
Jim and Dennis who delivered the car were great guys!, Christy Herd
August 29, 2017
Best of the best! My husband and I have purchased three Toyota vehicles from Cumberland Toyota and each time has been a wonderful experience. We received the most outs My husband and I have purchased three Toyota vehicles from Cumberland Toyota and each time has been a wonderful experience. We received the most outstanding service from each and every person there. They worked hard to make sure my husband and I found the exact vehicle we wanted at the best price possible. Cody and Ronnie...you guys rock! More
by Holly
Employees Worked With
Cody Thomas, Ronnie Bean
August 28, 2017
Awesome. Ronnie Bean and Ashley Hill took great care of us. Ronnie Bean was awesome to work with at helping us with big decisions. Was not pushy, and was very understanding. I have done maintenance business wit Ronnie Bean was awesome to work with at helping us with big decisions. Was not pushy, and was very understanding. I have done maintenance business with this dealership amd love the customer service. More
by Annette bush
Employees Worked With
Ashley Hill, Ronnie Bean
August 27, 2017
Purchasing a new vehicle We were very pleased with Ronnie Bean. He was able to answer all our questions. We will be recommending him to our family and friends. We were very pleased with Ronnie Bean. He was able to answer all our questions. We will be recommending him to our family and friends. More
by Car family 123
Employees Worked With
Ronnie Bean
August 27, 2017
Great experience , upfront honesty, good attitude and Toyota should be very proud to have Ronnie Bean on their team.We love our car Thank You , upfront honesty, good attitude and Toyota should be very proud to have Ronnie Bean on their team.We love our car Thank You More
by Luis Martin
Employees Worked With
Ronnie Bean
August 26, 2017
Love our new Tundra, but Josh Lawson was a great salesperson, helpful but not pushy and the main reason for the good rating. A couple of kinks in our purchase prevented me giv Josh Lawson was a great salesperson, helpful but not pushy and the main reason for the good rating. A couple of kinks in our purchase prevented me giving a 5 star rating. Did not have a model on their lot that we were really interested in, but found one at a dealer a couple hours away. Cumberland delivered to us at no charge, but the vehicle had several inconsistencies from the pictures and info posted on the internet. We were told that the picture and info were for a generic model but the one that we purchased also had another package that was not pictured. Although we do love our purchase, disappointing when expecting one thing and another arrives with some very noticeable differences. Also, body shop dinged on of the doors when detailing, but Josh did have this corrected, providing us with a loaner for 4 days. More
by Kepala
Employees Worked With
Josh Lawson
August 22, 2017
2017 Camry Purchase I live in Knoxville, TN and just casually stopped by the Cookeville dealership while returning home from working in Nashville on 8/16-17/17. My wi I live in Knoxville, TN and just casually stopped by the Cookeville dealership while returning home from working in Nashville on 8/16-17/17. My wife & I had previously agreed to a purchase of a 2017 Camry from Toyota of Knoxville a couple of days earlier. We were paying cash, no trade, but we had NOT exchanged money or received the car. That was to happen on 8/18/17 after I returned from Nashville. My wife had called me numerous times while in Nashville and had misgivings and was upset about the decision she had made. I was approached by Ronnie Bean who was very kind and inquisitive about why I was there. I explained our concerns & told him my wife felt she was pressured to buy a car she really did not want in Knoxville. She did not like the color, features, or the previous salesmanship at Toyota of Knoxville. Customer service and explanations were poor and he was SELLING us the car he wanted us to have rather than letting us BUY the car we wanted. He just was not LISTENING. It was not what she wanted. Ronnie took me outside and asked me what she wanted instead of what she had agreed to. I found what she wanted but I told Ronnie I even had the proposed bill of sale in my car. He said let me HELP you. He got on the computer, let me WATCH him and told me I could get her the car she desired and at the same price or less AND deliver it that day for FREE. He said if I can do that , do we have a deal? I said let me call my wife and see but I am sure she will agree. I did not have a check with me and Ronnie said he follow me home to KNOXVILLE deliver car and pick up our check. That was the utilmate in customer service and that is what we did. We got the car she wanted and with more features and benefits, and it cost us less!!!! Ronnie was so personable and professional. He was NEVER rushed. He introduced me to his sales mgr and business mgr and even took me back to parts and service. After purchase was done I told him I was unable to get a bug deflector for my 2007 4Runner and he made a few phone calls and it is now in order. Yes, I will be back in the future and I have already told others about my experience. Ronnie, Thank you so much for your help. Sincerely, Gene Boxx PS: you can share my experience with others as desired. More
by boxxg
Employees Worked With
Service guy but don't remember berbhis name. Plus the guy on phone who ordered my bug deflector., Brandon Hall, Wayne Chaffin, Ronnie Bean
