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Cumberland Toyota

Cookeville, TN

4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

May 02, 2017

I had a very good car shopping experience I had a very pleasant experience at Cumberland Toyota during the purchase of my new vehicle. Everyone at the dealership was very friendly and helpful, More

by Jlhumble73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Wayne Chaffin
May 06, 2017 -

Cumberland Toyota responded

Thank you so much for your business and taking time to write a review about our dealership. We truly appreciate your feedback! It is because of the loyalty of our customers that we are able to continue to offer great service and products at great prices. Thanks again.

May 01, 2017

Great service and help with my purchase Great service Mr Fielden was professional and as quick as possible for my schedule definitely a great place to buy a new or used vehicle from! More

by Mjohnson89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fielden
May 06, 2017 -

Cumberland Toyota responded

We are always happy to hear about our customer experiences. Thank you so much for sharing your positive feedback with us. We look forward to serving you again.

April 30, 2017

Straight forward to the point sales associates. Brittany was super helpful throughout the process. This was by far the easiest and stress free car buying experience I have had. Bother her and Brando More

by BradK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Brittany Coomer
May 06, 2017 -

Cumberland Toyota responded

We appreciate the time you have taken to provide feedback to us at Cumberland Toyota .We are glad you had a wonderful experience and look forward to serving you, your family and friends again!

April 30, 2017

Great people and good services very detailed on showing us how to work everything and explaining everything and answered all my questions best toyota deale More

by 1bigflip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Thompson , Ronnie Bean
May 06, 2017 -

Cumberland Toyota responded

We appreciate you taking time to leave us a great review! We are pleased to know that we did a great job in assisting you in your purchase. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care.

April 29, 2017

Very pleasant. Worked great with us. Worked fast with us in our time frame. Didn't feel pressured during the process. Printed out the numbers and explained them well. John was very helpfu More

by Abby J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fielden
May 06, 2017 -

Cumberland Toyota responded

Thank you so much for your business and taking time to write a review about our dealership. We truly appreciate your feedback! It is because of the loyalty of our customers that we are able to continue to offer great service and products at great prices. Thanks again.

April 28, 2017

USED CAR BUYERS BEWARE Salesman was reasonably nice, albeit uninformed. That's why he rated fair. Used 2010 300 Touring/Signature (Cool vanilla) had issues that either not More

by DoUrHomework
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department either incompetent ot untrustworty., Tommy Booher
May 06, 2017 -

Cumberland Toyota responded

We were sorry to hear about your disapproval of the vehicle you had been considering. Some things to consider....this vehicle is 7 years old with 97000 miles and priced under $10000...an "As is Vehicle". We do our due diligence in making sure that all of our older higher mile vehicle are safe as they are all inspected by our team of ASE Certified mechanics. It sounds like a new vehicle may be a better option for you. Please feel free to call me directly at 931-520-4128 if there is anything else we can do.

April 28, 2017

Short & sweet Really happy w the truck I bought, it's been a month or two and still pleased with my purchase. John was great! Very helpful,and stuck w us till we we More

by Matte black
Recommend Dealer
Yes
Employees Worked With
John Fielden
May 06, 2017 -

Cumberland Toyota responded

Thank you for writing a review for Cumberland Toyota. We are glad you had a good experience. Please let us know if there is anything we can do for you in the future.

April 28, 2017

Great service I had a very good experience buying here and my sales person Christy was very easy to make my deal with . She was very knowledgeable and helpful. More

by Gharlow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christy Herd
May 06, 2017 -

Cumberland Toyota responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear that our team got your car the best deal. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online, so be sure to check our Facebook and Twitter pages.

April 26, 2017

An amazing experience! I have never looked forward to the "car buying experience" but after visiting Josh Lawson at Cumberland Toyota my opinion has changed! I was so impre More

by Jahunter21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Philip Re
Apr 26, 2017 -

Cumberland Toyota responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it! If you have any questions Feel Free to contact me any time at rcorner@cumberland-auto.com Sincerely, Ryan Corner E Commerce Director

April 24, 2017

New 4runner Josh Lawson & Kirby Beverly were very helpful with my selection of my new 4runner. They went above & beyond to help me & even stayed late to make sure More

by Hollyanne29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Kirby Beverly
Apr 26, 2017 -

Cumberland Toyota responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it! Sincerely, Ryan Corner E Commerce Director

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