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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

July 03, 2023

I was helped as soon as possible. Then informed what was wrong with my tire and asked what I wanted done. More

by FREICH49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for leaving your 5-star review for Cumberland Toyota, we're grateful to have customers like you! We strive to make sure all of our customer's are taken care of and their experience with us is a pleasant one. We're pleased to hear that not only were you helped promptly, but that our staff provided you with the information needed so that you could make an informed decision about what was best for your vehicle. If ever you need anything else feel free to reach out - we're happy to help!

July 03, 2023

It took an additional 60 days to get our vehicle. While this is not solely on the dealership, we received many conflicting communications from the dealership on the vehicle’s status and were not give More

by MMATARAZZO12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Thomas
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your kind words about our dealership, and for taking the time to review us! We want to apologize for the extra time it took to get your vehicle to you. We understand that this delay was disappointing and inconvenient, and we apologize that it affected your Sirius XM subscription. Our goal is always to ensure our customers experience an excellent purchase process when shopping at Cumberland Toyota, so it appears in this case we did not meet those expectations. We value your business and customer feedback, and we are taking steps to make sure this doesn't happen again. It is our sincere hope that you will give us another chance in the future; so we would like to offer you a three-month extension of your Sirius XM subscription free of charge. Please let me know if there are any other areas where we may improve or demonstrate our appreciation for your loyalty. Thank you!

July 02, 2023

I have chosen Cumberland Toyota for over 20 years. The service is always top notch. More

by Gayty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Josh Lawson
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your loyalty and trust in Cumberland Toyota over the years! We strive to provide exceptional service, so it's wonderful to hear that we've been successful in delivering an outstanding experience throughout your time as one of our valued customers. Reviews like yours mean a lot to us and we are grateful for your continuous patronage. All of us at Cumberland Toyota look forward to continuing to provide you with excellent service for many years to come.

July 01, 2023

Everything was great parts and service both took care of my needs. Thank you very much! More

by BIGNTOASTY65
Recommend Dealer
Yes
Employees Worked With
Parts guy as well!, Jenny Furton
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for sharing your experience with us, and for choosing Cumberland Toyota! We're delighted to hear that our parts and service teams could take care of all your needs. It is our pleasure to be your trusted source for all automotive needs, from the moment you enter our dealership until long after you drive away in your perfect car. We strive to provide a great customer experience and we're so glad we could exceed your expectations. Our team is always here when you need us—we look forward to seeing you again soon.

July 01, 2023

Fantastic! ! It wants me to put 15 words but that’s all I had to say lol More

by AUSTIN.RIDER1778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota! We're so glad that you had such a positive experience - it's our mission to make sure that all of our customers walk away with a smile. We appreciate you taking the time to share your feedback - we strive every day to provide excellent customer service, and your review helps us keep up this standard of service. Thank you again!

June 30, 2023

The front people who welcome you in are very friendly. They finished in a timely manner, my oil change and tire rotation. More

by PEGGYPALK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave a review of your experience with Cumberland Toyota! We are so pleased to hear that our front line team was friendly and that you were impressed with their professionalism and quick turnaround in providing an oil change and tire rotation. Your satisfaction is our number one priority, and it means the world to us that your visit was a success. Thank you again!

June 30, 2023

I’m so happy to have a Toyota Service so close to my home and with so friendly staff! More

by FAIKPOJANI1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

We are so pleased to hear you had such a wonderful experience with us here at Cumberland Toyota! Our staff take great pride in providing our customers the very best in customer service and car care. We would like to thank you for choosing us and for taking the time to provide your kind feedback regarding your recent visit with us. We hope to continue to be your go-to source for all your Toyota servicing needs, and we look forward to welcoming you back soon!

June 30, 2023

Erica, the service manager was great! My 2023 Sequoia had a malfunction in the hybrid systems while I was on vacation in TN and she made sure I got back on the road quickly! Thank you so More

by drwinnon
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We're thrilled to hear that Erica was able to get you and your 2023 Sequoia back on the road quickly after it malfunctioned. We know how important dependable service is when out on vacation, and Erica's customer service dedication is a reflection of Cumberland Toyota's commitment to providing excellent levels of care for our customers. Please don't hesitate to reach out if there's ever anything else we can do!

June 30, 2023

It was Very nice and quick service. Pulled in and out within 20 minutes time. Great More

by SHIRLEYSMITH0205
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Don’t see him listed
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for taking the time to provide feedback on your experience at Cumberland Toyota! We're glad to hear it was fast and friendly, and that you were satisfied with the service provided. We strive to ensure all of our customers drive away with a smile! If there's anything else we can do in the future, please don't hesitate to let us know. Thank you for choosing Cumberland Toyota and we look forward to seeing you soon!

June 29, 2023

I have used Toyota service center since I have owned a Toyota. They have always been very professional and polite. I have never had a problem with any service I have ever had there. My car is a 2003 Avalo More

by debslab
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for giving us a five-star rating, and for your ongoing trust in our service center at Cumberland Toyota. Both feedbacks are greatly appreciated and serve as support for our teams to continually improve the quality of service we provide. We are very pleased to hear that your 2003 Avalon runs and rides like a dream when considering its age! Special recognition is extended to Travis as well, who has made an impression on your experience here at our dealership. We take pride in knowing that you will not let anyone else work on your vehicle, and we deeply value the faith you place in us. Your loyalty is essential to continuing successfully providing you with top-notch customer service and ensuring each visit to our service center provides an enjoyable experience. We look forward to seeing you again soon!

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