Cumberland Toyota

My saleswoman, Christy, was very helpful from start to finish. From placing a deposit on a new Tacoma, adding options I wanted, tracking its progress, to taking delivery. The whole transaction was smoot finish. From placing a deposit on a new Tacoma, adding options I wanted, tracking its progress, to taking delivery. The whole transaction was smooth and painless. I’m really enjoying my new Tacoma and plan to keep it for many years to come. More

Purchased a new Camry from Cumberland Toyota and the process was very easy. Vanessa Neal was great to work with and we would highly recommend looking her up if your interested in a new Toyota. The Camry process was very easy. Vanessa Neal was great to work with and we would highly recommend looking her up if your interested in a new Toyota. The Camry SE is really nice and we are looking forward to putting some miles on the car. More

After selling my beloved Avalon, I called Cumberland Toyota to find out if they had any camrys in stock. Christy Herd answered my call and told me that 2 were on the way. When we got to Toyota, Christy Toyota to find out if they had any camrys in stock. Christy Herd answered my call and told me that 2 were on the way. When we got to Toyota, Christy was at lunch. Her coworker, Stephanie took me on a test drive. By the time we returned, Christy was ready to talk with me. We sat in the car and went over some of the features. Inside the building, my husband and I sat with Christy to discuss a purchase. I jokingly asked her to throw in a cargo net for my trunk. She laughed and agreed. We put a down-payment on the camry and made an appointment to return in 2 days to pick up my new SXE. On that day, Christy made it very simple to go through the necessary paperwork. She came out to the car and again got in with me and helped set up my phone and other necessary items. I was very pleased with Christy's attention to detail as well as the time she spent answering my questions. Great work! More

I’ve had issues with settling my car loan. Several months later my credit is now negatively impacted due to inaction on their part that is yet to be resolved. My credit score dropped by almo Several months later my credit is now negatively impacted due to inaction on their part that is yet to be resolved. My credit score dropped by almost 150 points due to the finance departments negligence. I was told by my GAP insurance to reach out to Cumberland Toyota for the last remaining payment that was needed to pay off my loan. So I reached out. I was told that the matter would be resolved by May 27. Then I was told that it would be resolved on May 31. A week later, June 7th, I ask for an ETA and no response. After another week with NO updates I take a day off from work to settle the matter. I drove a 3 hour round trip to the dealership and met Adam on June 17th. We made our introductions and spoke for the first time on June 17. He then followed up with me through text the following day, June 18. The check was then written out and mailed on June 18. Had this been done in a timely fashion the original payment would only have been for 887.44. The final check written out was for 1011.69 because of late fees and 12¢ per day charges. Because of this my credit score is negatively impacted and has severely damaged my ability to obtain financing in order for me to get another vehicle. The lies, poor communication, and lack of care on a time sensitive issue have caused me financial harm. Again, I have several text messages from the previous months and at no point was I instructed to continue making monthly payments on a vehicle which was totaled. THE DEFINITION OF GAP COVERAGE GAP pays the difference between the amount you owe on your car loan or lease and the actual cash value (ACV) of your car if it's stolen or totaled I purchased the additional GAP coverage so in the event that something like this would happen, I knew I wouldn’t have to pay on a car that was no longer operational and wouldn’t have to worry about any financial difficulties. Instead, I was left with a massive decline in my credit score. BOTH my insurance and the GAP did their jobs and sent the checks on time. The evidence I’ve posted clearly show that the finance department did not. I need a written and signed letter that explains why there was such a delay in the check being sent to the lender so I can open up a dispute to recover my credit score. More

Christy Herd was able to get me exactly what I wanted in a very short time frame. Her knowledge and helpfulness was the best I’ve ever experienced at a dealership. Highly recommend! a very short time frame. Her knowledge and helpfulness was the best I’ve ever experienced at a dealership. Highly recommend! More

Christy Herd was easy going and thorough in the buying process. Dusty Atkinson made sure we understood everything about financing, and Lexi Buckler was amazing at explaining all the features of the car af process. Dusty Atkinson made sure we understood everything about financing, and Lexi Buckler was amazing at explaining all the features of the car after purchase. She even set up an old flip phone into the hands free calling. Great experience . More

We had a great experience here with Christy Herd, she was very helpful and pleasant to work with! very helpful and pleasant to work with! More

My daughter bought a Toyota 4 Runner from Christy Herd and we came back to buy another vehicle from Christy. We will only use Christy because she is a wonderful and helpful individual buying a new vehicl and we came back to buy another vehicle from Christy. We will only use Christy because she is a wonderful and helpful individual buying a new vehicle. We recommend Christy to all of our friends. More

I have bought 3 cars from this dealership. Christy Herd has always been very helpful and very knowledgeable about the vehicles. She helped with the phone setup. She explained how to use the op Christy Herd has always been very helpful and very knowledgeable about the vehicles. She helped with the phone setup. She explained how to use the options that I was not familiar with. I was very appreciative. Thank you so much. More