Cumberland Toyota

Cumberland Toyota responded

Thank you for your kind words and for being a loyal customer of Cumberland Toyota! We work hard to ensure both the vehicle selection and service we provide our customers exceeds expectation. We are so happy to see that we achieved this on not just one, but two occasions! We look forward to continuing to serve your future vehicle needs. If there is anything additional we can do to make your car-buying experiences more enjoyable, please do let us know. Thank you for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for sharing your feedback about your service experience at Cumberland Toyota! We are glad that the questions you had were answered in a way that was understandable for you. We value the customer experience here and it sounds like our Service Team did an excellent job in making sure you had everything sorted. If there is anything else we can do for you, please don't hesitate to reach out again. Thank you for being our customer!

Cumberland Toyota responded

You deserve to be back on the road in record time, and we're so glad to have been able to make that happen for you at Cumberland Toyota! We prioritize providing exceptional customer service, working quickly, expertly, and above all safely. It's wonderful to hear that our team rose to the occasion and was able to get you on your way back home without delay. If there is ever anything else we can do for you in the future, please don't hesitate to reach out! Thanks again for choosing Cumberland Toyota for all of your automotive needs.

Cumberland Toyota responded

Thank you for selecting Cumberland Toyota for your car maintenance needs! It's so great to hear that we were able to fit you into our busy schedule, and that you're happy with the service you received. We work hard to exceed expectations and deliver top-notch customer service. It's wonderful when customers like yourself take the time to share their appreciation and great reviews - it means a lot to us. We're always looking for ways we can improve our services; if we could do anything else make your experience even more delightful, please don't hesitate to reach out. Thank you again for your review, Kristen!

Cumberland Toyota responded

Thank you for your loyalty to Cumberland Toyota. We appreciate the feedback and are delighted to hear that our service has been friendly, even if it hasn't yet reached the five-star experience you hoped for. We would welcome any suggestions you may have on how we could improve our services so that next time it can be that perfect experience for you. Your support and kind feedback makes an impact here at Cumberland Toyota, and we hope to continue providing quality vehicles and service for your family in years to come.

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. We appreciate you taking the time to share your feedback with us! We're delighted to hear that our team provided great people and service. It is important to us that we keep you up-to-date on the status of your vehicle, as well as explain all services done so that you feel taken care of and confidant in choosing our dealership. We look forward to serving you the next time you visit! Thanks again for being a valuable customer!

Cumberland Toyota responded

Thank you for leaving your review of Cumberland Toyota, we appreciate you taking the time to share your experience. We’re sorry to hear about the difficulty you had with your brakes and the number of visits that were necessary to resolve them. At Cumberland Toyota, we understand how important it is to have a safe and reliable vehicle. We strive to provide our customers with the highest quality service, so it's concerning to us when that level of quality isn't what we are able to deliver. Please rest assured that we take all feedback seriously and use it for continuous improvement purposes. If there is any way we can help improve this experience or answer any questions, please don't hesitate to reach out.

Cumberland Toyota responded

Thank you for your thoughtful review and recommendation of Fred! We take a lot of pride in providing excellent customer service, and we're glad to hear that his expertise was helpful in making your Cumberland Toyota experience a positive one. We also appreciate that you are showing others the high level of care we offer here by referring Fred to your friends, family, and neighbors. Our goal is always to make sure our customers have the best possible experience when visiting us. Again, thank you very much for taking the time to review us. We hope to see you again soon!

Cumberland Toyota responded

Thank you for your feedback, we are glad to hear that the experience was excellent from start to finish. It's great to know that Brandon and Josh were able to assist you during the process, their knowledge and service is highly valued here at Cumberland Toyota. We strive for customer satisfaction and hope that you will be back when it's time for your next purchase or service visit. Thanks again!

lmclaughlin responded

Absolutely will come back when the time comes! 😊

Cumberland Toyota responded

Thank you for your kind words about the customer service that our team members provided on your recent visit with us at Cumberland Toyota. We're delighted to hear that Cody and Josh made your car buying experience a great one. It was our pleasure to have you as our guest, and we sincerely appreciate the thoughtful review! We understand that vehicle shopping can be daunting task, so we strive to ensure that each of our guests feels welcome and is provided with truly helpful information and assistance throughout their time in our showroom. We are proud of your positive experience, and hope to welcome you again soon in the future.