Cumberland Toyota

Cumberland Toyota responded

Thank you for taking the time to review your visit to Cumberland Toyota. We apologize for the disorganization at check out and are glad to hear the service was completed as needed. We strive to provide exemplary service and customer satisfaction as a priority, so we regret to hear that our check-out process fell short of your expectations. We will use your feedback to make sure similar issues do not arise in the future, and I'm sure our Customer Service Manager would appreciate a mention of which associates were involved in order to ensure everyone is following our organization processes correctly. We value you as a customer and always welcome feedback on your visits. Please don't hesitate to reach out if there is anything else you'd like us to know or address during future visits. Thank you again for taking the time to let us know how we could better serve you!

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota! We value the feedback and are pleased to learn that you appreciate the courtesy and friendliness of our team. Despite giving us a two-star rating, it is great to hear that you recognize the hard work that goes into providing our customers with an excellent experience. We will share your feedback with the staff here and use this as motivation to continue to do our best in providing outstanding service in customer care and satisfaction. Thank you for taking the time to leave us your thoughts and we look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for visiting Cumberland Toyota and taking the time to leave us a review. We are delighted that our friendly service has led you to come back. Our priority is always providing efficient and reliable service through maintaining your vehicle and we are glad you recognize this. We hope to continue our quality work and look forward to welcoming you back soon.

Cumberland Toyota responded

Thank you for your kind words about your experience at Cumberland Toyota! We are glad to hear that your recent visit was a pleasant one. Our team always strives to make sure every customer is provided with the best service possible and we're thrilled that you were in and out faster than expected. We highly value each of our customers' visits and are passionate about creating a positive atmosphere when providing service or purchasing vehicles. We look forward to having you as part of the Cumberland Toyota family and hope our services exceed your expectations during all of your visits with us. Your feedback is incredibly important to us as we continue to strive for excellence in all areas of business, so thank you for taking the time to review us! If there’s anything else we can do, please don’t hesitate to reach out.

Cumberland Toyota responded

Thank you for sharing your feedback about your recent experience with Cumberland Toyota. We strive to provide the best customer service and we're sorry if we missed the mark in your case. We're glad to hear that we reminded you when service was due and that there was no charge for tire rotation since you had purchased tires from us as well. We always prioritize making sure our customers are informed of the services their vehicles need. We would love the chance to make it up to you if there is anything else we can do. Thanks again for taking the time to leave us a review!

Cumberland Toyota responded

Thank you for taking the time to share your experience at Cumberland Toyota, we truly appreciate it! It's great to hear that you enjoyed interacting with our team, as providing excellent customer service is always our top priority. We're so happy that you appreciate the professionalism and friendliness of our team members. We'd love to have you back soon to experience all that Cumberland Toyota has to offer. Please don't hesitate to reach out if we can be of any additional assistance.

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We strive to make your visit as efficient and pleasant as possible. We value customer feedback as it helps us think of ways to increase our services and improve your experience with us. We understand that finding the right service to take care of your vehicle is always a priority, we're proud that our process enabled a quick and organized solution for you. We appreciate your kind words about our staff's politeness and we will be sure to pass those along. Thanks again for the great review, and we hope to see you again soon!

Cumberland Toyota responded

Thank you for visiting Cumberland Toyota. I apologize you had an unsatisfactory experience with us and that your wait time was so long. We value feedback like yours, as it helps us to serve our customers better in the future. We strive to provide a comfortable and efficient service experience each visit, and we apologize that this did not clearly happen in your case. We will use this feedback to look into how we can improve our process and customer satisfaction moving forward. If you have any additional comments and thoughts you'd like to share, please do not hesitate to reach out.

Cumberland Toyota responded

We appreciate your kind words regarding the service you've received from us here at Cumberland Toyota! It's always our goal to ensure our customers feel heard, supported and valued when choosing to work with us. So we're glad that you feel like we made a good impression. If there's anything else that we can do for you to make your experience even better, please don't hesitate to reach out - we'd love to hear from you. You can contact us anytime via email or phone with any questions or concerns. Thank you again for your review and store loyalty!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota, we appreciate the feedback. We are delighted to hear that our team provided an efficient and professional service as our number one priority is to ensure that all our customers walk away satisfied. It’s great to know that in spite of the situation you faced, our team was able to communicate effectively and guide you through it. We always strive for 5-star excellence in customer service and we’ll make sure that your compliments are sent over to each team member who worked on your car. Thank you again for the kind words, please don't hesitate to reach out next time you require a service appointment or any other assistance with your vehicle!