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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,001 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,001 reviews

June 25, 2023

Top notch service. Have always had a good relationship with Cumberland Toyota. Very friendly and easy to work with. More

by jodi
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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Jul 08, 2023 -

Cumberland Toyota responded

We appreciate your kind words regarding the service you've received from us here at Cumberland Toyota! It's always our goal to ensure our customers feel heard, supported and valued when choosing to work with us. So we're glad that you feel like we made a good impression. If there's anything else that we can do for you to make your experience even better, please don't hesitate to reach out - we'd love to hear from you. You can contact us anytime via email or phone with any questions or concerns. Thank you again for your review and store loyalty!

June 24, 2023

The Quick efficient service was unexpected and the service people were excellent at Communicating everything that needed to be done and why. I would Highly recommend this place. More

by Julsz B
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota, we appreciate the feedback. We are delighted to hear that our team provided an efficient and professional service as our number one priority is to ensure that all our customers walk away satisfied. It’s great to know that in spite of the situation you faced, our team was able to communicate effectively and guide you through it. We always strive for 5-star excellence in customer service and we’ll make sure that your compliments are sent over to each team member who worked on your car. Thank you again for the kind words, please don't hesitate to reach out next time you require a service appointment or any other assistance with your vehicle!

June 23, 2023

We drove over 3 hrs to buy a car and wouldn’t hesitate to do it again. Very seamless process, very friendly staff and couldn’t be happier with our new vehicle. Thanks Ronnie Bean and the team at Cumberland T More

by JKANDUL
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Ronnie Bean
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your kind words and for being willing to drive over three hours to give us the opportunity to help you. We are so pleased that the entire process was seamless and that you had such a friendly experience with Ronnie Bean and our team here at Cumberland Toyota. We pride ourselves on having longstanding relationships with our customers - we want each visit from you to be even better than the last! Once again, thank you for your glowing review. We look forward to seeing you again soon!

June 23, 2023

Very efficient employees courteous and very helpful no long wait time comfortable lounge to wait in More

by JUDYRODGERS77
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your car buying needs! We are thrilled to hear that you had a pleasant experience from the moment you arrived until the moment you drove off with your new car. We understand the importance of being efficient and courteous, and we make sure our employees always live up to our standards. We pride ourselves on creating a comfortable environment where customers can relax while they wait. We're delighted that it left such a good impression on you and are grateful for your informing us of how we can continue to improve our customer experience. We look forward to seeing you again soon!

June 22, 2023

Professional and I would always do my business with cumberland Toyota yall are awesome people thanks for your service More

by robertposton54
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham
Report | Print
Jun 22, 2023 -

robertposton54 responded

Robert Poston

Jun 22, 2023 -

robertposton54 responded

Awesome business

June 22, 2023

Always courteous. Confident in the service I receive and that whatever is recommended for maintenance is necessary. Timely. More

by PRAN1080
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your 5-star review of Cumberland Toyota! We are so pleased to know we provided the highest level of service and attention, giving you the confidence in the recommendations for maintenance. Our goal is to keep your vehicle running smoothly throughout the years, so taking the time to ensure all work is completed correctly and on-time is essential. We are grateful for your support of Cumberland Toyota and look forward to your return for future services.

June 22, 2023

I have always had great luck with Cumberland Toyota I bought my car there in 2017 and I have never had any problems with anyone in reference to my service and purchase of the car. Yes just fine More

by VLDAVIS423
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Joby Allen
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your kind words and for being willing to drive over three hours to give us the opportunity to help you. We are so pleased that the entire process was seamless and that you had such a friendly experience with Ronnie Bean and our team here at Cumberland Toyota. We pride ourselves on having longstanding relationships with our customers - we want each visit from you to be even better than the last! Once again, thank you for your glowing review. We look forward to seeing you again soon!

June 22, 2023

Easy to schedule an appointment and service was completed in a timely manner. Technician was courteous. More

by tommeadors
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota and for taking the time to review your experience with us. We're thrilled to hear that your service appointment went off without a hitch and that our technician was courteous during the process. We strive to make our customers feel comfortable and well looked after here, so we're delighted you had a wonderful visit! We hope you continue to count on Cumberland Toyota for all of your automotive needs in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out.

June 21, 2023

Easy It is simple, it is easy, this need for multiple words is dumb. It is simple, it is easy, this need for multiple words is dumb. And it makes me question my want and need to ever respond to this ever More

by ELANKFORD24
Recommend Dealer
Yes
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your experience at Cumberland Toyota! We are delighted to hear that your experience was easy and simple. Our goal is to make the process of purchasing a car a straightforward journey, so we’re glad to see that we met your expectations. We appreciate your feedback and understand how tedious it can be at times to provide detailed reviews. Thank you for helping us with our continual efforts to improve our customer’s experience!

June 21, 2023

Great folks to do business with, fast and efficient. So far we have only had basic service done. More

by dgarner619b
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for leaving us such a wonderful review, and for choosing Cumberland Toyota. We pride ourselves on providing fast, efficient services to our customers and I am thrilled to hear that we met your expectations. The team here works hard to ensure our customers who come in for basic service leave feeling taken care of. It would be our pleasure to work with you again should you need anything else from us in the future. Again, thank you for taking the time to share your feedback and supporting Cumberland Toyota.

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