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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

June 23, 2023

We drove over 3 hrs to buy a car and wouldn’t hesitate to do it again. Very seamless process, very friendly staff and couldn’t be happier with our new vehicle. Thanks Ronnie Bean and the team at Cumberland T More

by JKANDUL
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Ronnie Bean
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your kind words and for being willing to drive over three hours to give us the opportunity to help you. We are so pleased that the entire process was seamless and that you had such a friendly experience with Ronnie Bean and our team here at Cumberland Toyota. We pride ourselves on having longstanding relationships with our customers - we want each visit from you to be even better than the last! Once again, thank you for your glowing review. We look forward to seeing you again soon!

June 23, 2023

Very efficient employees courteous and very helpful no long wait time comfortable lounge to wait in More

by JUDYRODGERS77
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your car buying needs! We are thrilled to hear that you had a pleasant experience from the moment you arrived until the moment you drove off with your new car. We understand the importance of being efficient and courteous, and we make sure our employees always live up to our standards. We pride ourselves on creating a comfortable environment where customers can relax while they wait. We're delighted that it left such a good impression on you and are grateful for your informing us of how we can continue to improve our customer experience. We look forward to seeing you again soon!

June 22, 2023

Professional and I would always do my business with cumberland Toyota yall are awesome people thanks for your service More

by robertposton54
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham
Report | Print
Jun 22, 2023 -

robertposton54 responded

Robert Poston

Jun 22, 2023 -

robertposton54 responded

Awesome business

June 22, 2023

Always courteous. Confident in the service I receive and that whatever is recommended for maintenance is necessary. Timely. More

by PRAN1080
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your 5-star review of Cumberland Toyota! We are so pleased to know we provided the highest level of service and attention, giving you the confidence in the recommendations for maintenance. Our goal is to keep your vehicle running smoothly throughout the years, so taking the time to ensure all work is completed correctly and on-time is essential. We are grateful for your support of Cumberland Toyota and look forward to your return for future services.

June 22, 2023

I have always had great luck with Cumberland Toyota I bought my car there in 2017 and I have never had any problems with anyone in reference to my service and purchase of the car. Yes just fine More

by VLDAVIS423
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Joby Allen
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your kind words and for being willing to drive over three hours to give us the opportunity to help you. We are so pleased that the entire process was seamless and that you had such a friendly experience with Ronnie Bean and our team here at Cumberland Toyota. We pride ourselves on having longstanding relationships with our customers - we want each visit from you to be even better than the last! Once again, thank you for your glowing review. We look forward to seeing you again soon!

June 22, 2023

Easy to schedule an appointment and service was completed in a timely manner. Technician was courteous. More

by tommeadors
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota and for taking the time to review your experience with us. We're thrilled to hear that your service appointment went off without a hitch and that our technician was courteous during the process. We strive to make our customers feel comfortable and well looked after here, so we're delighted you had a wonderful visit! We hope you continue to count on Cumberland Toyota for all of your automotive needs in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out.

June 21, 2023

Easy It is simple, it is easy, this need for multiple words is dumb. It is simple, it is easy, this need for multiple words is dumb. And it makes me question my want and need to ever respond to this ever More

by ELANKFORD24
Recommend Dealer
Yes
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your experience at Cumberland Toyota! We are delighted to hear that your experience was easy and simple. Our goal is to make the process of purchasing a car a straightforward journey, so we’re glad to see that we met your expectations. We appreciate your feedback and understand how tedious it can be at times to provide detailed reviews. Thank you for helping us with our continual efforts to improve our customer’s experience!

June 21, 2023

Great folks to do business with, fast and efficient. So far we have only had basic service done. More

by dgarner619b
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for leaving us such a wonderful review, and for choosing Cumberland Toyota. We pride ourselves on providing fast, efficient services to our customers and I am thrilled to hear that we met your expectations. The team here works hard to ensure our customers who come in for basic service leave feeling taken care of. It would be our pleasure to work with you again should you need anything else from us in the future. Again, thank you for taking the time to share your feedback and supporting Cumberland Toyota.

June 21, 2023

When u have an appointment, u should be taken before a drop in if ur on time. More

by peggyathomas
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Don’t know
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for taking the time to write your review, we appreciate hearing our customer's feedback. We believe in accommodating all customers that require maintenance on their vehicles regardless of if they have an appointment or not. That being said, we understand and respect that appointments are important as well. We always prioritize scheduled appointments over walk-in customers to ensure that those with reservations are given priority service. Our service department at Cumberland Toyota strives to keep every customer happy and we apologize for any inconvenience this may have caused.

June 21, 2023

My previous dealer seemed to be more organized. This was my first time. No courtesy cars. Price seemed to be ok. Lots of waiting time. Seemed to be overbooked. Not sure if I will go back or not. G More

by kipp4ut
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
None of those ppl helped me
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We apologize for any confusion you experienced during your recent visit and for the time it took us. We strive to provide customers with a prompt and seamless experience at our dealership, so we regret if this was not your overall experience. It's great to hear that the team member who checked you in was accommodating and pleasant throughout your visit. We are consistently working to improve our organization system and do our best to ensure that our guests have access to a courtesy vehicle when necessary. Your feedback will help us move closer towards these goals. If you'd like to discuss this further, please feel free to contact us at any time! We hope you choose Cumberland Toyota for all your automotive needs in the future.

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