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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,001 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,001 reviews

June 21, 2023

When u have an appointment, u should be taken before a drop in if ur on time. More

by peggyathomas
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Don’t know
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for taking the time to write your review, we appreciate hearing our customer's feedback. We believe in accommodating all customers that require maintenance on their vehicles regardless of if they have an appointment or not. That being said, we understand and respect that appointments are important as well. We always prioritize scheduled appointments over walk-in customers to ensure that those with reservations are given priority service. Our service department at Cumberland Toyota strives to keep every customer happy and we apologize for any inconvenience this may have caused.

June 21, 2023

My previous dealer seemed to be more organized. This was my first time. No courtesy cars. Price seemed to be ok. Lots of waiting time. Seemed to be overbooked. Not sure if I will go back or not. G More

by kipp4ut
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
None of those ppl helped me
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We apologize for any confusion you experienced during your recent visit and for the time it took us. We strive to provide customers with a prompt and seamless experience at our dealership, so we regret if this was not your overall experience. It's great to hear that the team member who checked you in was accommodating and pleasant throughout your visit. We are consistently working to improve our organization system and do our best to ensure that our guests have access to a courtesy vehicle when necessary. Your feedback will help us move closer towards these goals. If you'd like to discuss this further, please feel free to contact us at any time! We hope you choose Cumberland Toyota for all your automotive needs in the future.

June 21, 2023

Staff courteous and friendly. The work on all of our families vehicles is completed in a timely fashion. More

by bogey1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joby Allen
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your kind review of Cumberland Toyota! It always puts a smile on our faces to receive kind words and 5 stars from our customers like you. We take pride in delivering quick and courteous service that is affordable. Thank you for being a loyal customer to us and your continued business. We look forward to assisting your family with their vehicle needs in the future.

June 21, 2023

I was happy with the service and with the courtesy of the staff. Thank you! More

by meridmenilik
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Joby Allen
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you so much for your wonderful review! We appreciate you taking the time to share your positive experience. Our goal is to ensure our customers feel welcomed and receive the best customer service possible. It warms our hearts to know that we were able to meet these high standards and exceed your expectations. Thanks again for choosing Cumberland Toyota!

June 21, 2023

Polite. Courtesy. Not trying to sell services you don’t need. Easy to work with. More

by Mark.phillips1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your 5-star review, we're so pleased to hear of your positive experience with our dealership! Our team takes great pride in offering courteous and prompt service and we're glad you felt comfortable working with us. We commit to providing only the best in customer service while making sure there are no unnecessary services suggested. We always strive to be respectful and easy to work with. We thank you for choosing Cumberland Toyota and look forward to helping you with any of your Toyota needs in the future!

June 21, 2023

Told me I needed a pacific part that would fix the problem! After a little over $1200 I still had another part that would be over $1,000 Very disappointed in service manager not calling back !! Jub More

by S martin
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mallory , Travis Fitzpatrick, Jenny Furton, Erica Melton, Joby Allen
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us your feedback, we really appreciate it and apologize for any inconvenience this may have caused. Our number one priority is customer satisfaction and we regret to learn that wasn't the case in your experience with us. We want to ensure our customers are not only getting quality service, but honest and accurate advice when it comes to their auto repairs, so we take this kind of feedback very seriously. We are constantly striving to provide excellent customer service and make sure our customers' needs are met. We thank you for bringing this situation to our attention so that we can learn from it and find ways of improvement moving forward. We do hope you will give Cumberland Toyota another chance in the future if needed.

June 21, 2023

Very professional and courteous before and after the sale. Answered all of my questions. They made sure to go over the vehicle equipment as well. More

by Realestate5882
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Gist, Brandon Wacker
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Jul 08, 2023 -

Cumberland Toyota responded

We are thrilled to hear that Cumberland Toyota was able to meet and exceed your expectations! It's always our goal to provide professional, friendly service and make sure that each customer is satisfied. We're glad that you found our staff courteous and that all of your questions were answered.Thank you for taking the time to leave such a positive review - we really appreciate it. Our team looks forward to seeing you around the dealership in the near future.

June 21, 2023

Great service department employees. They go out of there way to help get you in and out in a timely manner. More

by SPARKY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Franklin Higgenbotham
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to review your experience with us here at Cumberland Toyota! We appreciate your kind words and are thrilled that our service department employees went above and beyond to help you quickly. It is always our goal to deliver excellent customer service and provide everyone with a satisfying experience. We value each and every one of our customers, and thank you for choosing Cumberland Toyota. We hope to see you again soon!

June 20, 2023

Fast, polite, positive, attentive, nice waiting area, all employees are helpful. Reminders for service are very helpful! More

by ELIZABDAWN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your kind words and 5-star review, it's great to hear how much you enjoyed our services at Cumberland Toyota. Our team strives to be as fast, polite, positive, and attentive as possible, and we appreciate that you took notice! We're also glad that our reminders for service are coming in handy. Anytime there's something we can do for you, please don't hesitate to give us a call or stop by the dealership. Thanks again for choosing Cumberland Toyota - we greatly appreciate your continued support!

June 20, 2023

Friendly service and office employees who answered any questions and were very professional. They were quite courteous. More

by Janet Kuykendall
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Office check out clerk, Travis Fitzpatrick
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for leaving your positive review of Cumberland Toyota! We understand that purchasing a car can be stressful and are glad we were making it easier by providing friendly and professional service. We strive to make sure every customer experiences our great customer service, and value your feedback. We are so pleased to hear that each of our team members provided you with the excellent treatment you deserved. Thank you for choosing Cumberland Toyota!

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