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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

June 21, 2023

Staff courteous and friendly. The work on all of our families vehicles is completed in a timely fashion. More

by bogey1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joby Allen
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your kind review of Cumberland Toyota! It always puts a smile on our faces to receive kind words and 5 stars from our customers like you. We take pride in delivering quick and courteous service that is affordable. Thank you for being a loyal customer to us and your continued business. We look forward to assisting your family with their vehicle needs in the future.

June 21, 2023

I was happy with the service and with the courtesy of the staff. Thank you! More

by meridmenilik
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Joby Allen
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you so much for your wonderful review! We appreciate you taking the time to share your positive experience. Our goal is to ensure our customers feel welcomed and receive the best customer service possible. It warms our hearts to know that we were able to meet these high standards and exceed your expectations. Thanks again for choosing Cumberland Toyota!

June 21, 2023

Polite. Courtesy. Not trying to sell services you don’t need. Easy to work with. More

by Mark.phillips1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your 5-star review, we're so pleased to hear of your positive experience with our dealership! Our team takes great pride in offering courteous and prompt service and we're glad you felt comfortable working with us. We commit to providing only the best in customer service while making sure there are no unnecessary services suggested. We always strive to be respectful and easy to work with. We thank you for choosing Cumberland Toyota and look forward to helping you with any of your Toyota needs in the future!

June 21, 2023

Told me I needed a pacific part that would fix the problem! After a little over $1200 I still had another part that would be over $1,000 Very disappointed in service manager not calling back !! Jub More

by S martin
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mallory , Travis Fitzpatrick, Jenny Furton, Erica Melton, Joby Allen
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us your feedback, we really appreciate it and apologize for any inconvenience this may have caused. Our number one priority is customer satisfaction and we regret to learn that wasn't the case in your experience with us. We want to ensure our customers are not only getting quality service, but honest and accurate advice when it comes to their auto repairs, so we take this kind of feedback very seriously. We are constantly striving to provide excellent customer service and make sure our customers' needs are met. We thank you for bringing this situation to our attention so that we can learn from it and find ways of improvement moving forward. We do hope you will give Cumberland Toyota another chance in the future if needed.

June 21, 2023

Very professional and courteous before and after the sale. Answered all of my questions. They made sure to go over the vehicle equipment as well. More

by Realestate5882
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Gist, Brandon Wacker
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Jul 08, 2023 -

Cumberland Toyota responded

We are thrilled to hear that Cumberland Toyota was able to meet and exceed your expectations! It's always our goal to provide professional, friendly service and make sure that each customer is satisfied. We're glad that you found our staff courteous and that all of your questions were answered.Thank you for taking the time to leave such a positive review - we really appreciate it. Our team looks forward to seeing you around the dealership in the near future.

June 21, 2023

Great service department employees. They go out of there way to help get you in and out in a timely manner. More

by SPARKY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Franklin Higgenbotham
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to review your experience with us here at Cumberland Toyota! We appreciate your kind words and are thrilled that our service department employees went above and beyond to help you quickly. It is always our goal to deliver excellent customer service and provide everyone with a satisfying experience. We value each and every one of our customers, and thank you for choosing Cumberland Toyota. We hope to see you again soon!

June 20, 2023

Fast, polite, positive, attentive, nice waiting area, all employees are helpful. Reminders for service are very helpful! More

by ELIZABDAWN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for your kind words and 5-star review, it's great to hear how much you enjoyed our services at Cumberland Toyota. Our team strives to be as fast, polite, positive, and attentive as possible, and we appreciate that you took notice! We're also glad that our reminders for service are coming in handy. Anytime there's something we can do for you, please don't hesitate to give us a call or stop by the dealership. Thanks again for choosing Cumberland Toyota - we greatly appreciate your continued support!

June 20, 2023

Everyone was very pleasant and helpful and my car was serviced in a timely manner. More

by Lisapuckett3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Jul 08, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota, we appreciate your patronage! We are so pleased to hear that our team was able to provide you with helpful and friendly service during your visit. It's heartening to know that we were able to get your car serviced in a timely manner. Our team puts a lot of effort into providing each of our customers with top-notch service and positive experiences, so it is gratifying to have that recognised. We hope you'll come back again soon!

June 20, 2023

Friendly service and office employees who answered any questions and were very professional. They were quite courteous. More

by Janet Kuykendall
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Office check out clerk, Travis Fitzpatrick
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for leaving your positive review of Cumberland Toyota! We understand that purchasing a car can be stressful and are glad we were making it easier by providing friendly and professional service. We strive to make sure every customer experiences our great customer service, and value your feedback. We are so pleased to hear that each of our team members provided you with the excellent treatment you deserved. Thank you for choosing Cumberland Toyota!

June 19, 2023

Lexi helped us to determine if this was the car we wanted. She was very helpful and kind and NOT pushy. We enjoyed working with her. More

by Cheatham444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexi Buckler
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Jul 08, 2023 -

Cumberland Toyota responded

Thank you for leaving us such a lovely and generous review, we really appreciate it! We are thrilled to hear that you had a great experience with Lexi. As you pointed out, she was both helpful and kind, offering all of the information necessary to help you determine if this was the right car for you. We're so happy to have been able to make your car-buying experience a pleasant one. Again, thank you for your kind words - we look forward to seeing you again soon in our store!

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