Cumberland Toyota

Cumberland Toyota responded

Thank you for your feedback on your recent visit, we sincerely appreciate it. I offer my sincerest apologies for the delay in getting your oil change and tire rotation. Providing efficient customer service is always our goal when servicing our valued customers here at Cumberland Toyota, and we apologize that this didn't happen on this occasion. Your input will be shared with our team so we can ensure attending to customers promptly is a top priority. We hope you will give us another opportunity to show you what quality service should look like in the future. Thank you for being a loyal customer and have a great day!

Cumberland Toyota responded

Thank you for taking the time to leave a review of your experience at Cumberland Toyota! We appreciate that 5-star rating on our work, and apologize sincerely for any inconvenience caused by the wait time during your visit. We understand how busy life can be and the importance of each minute and we try our hardest to serve all visitors as quickly and efficiently as possible. We continuously listen to customer feedback like yours to help optimize our customer service experience. We hope you'll be back soon!

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota! We're so glad to hear that your service tech and mechanic provided you with a friendly and professional experience and that your wait time was minimal. Our top priority is providing excellent customer service that exceeds expectations, so we're delighted to hear we achieved this for you. We look forward to continuing to provide you with outstanding service on all of your automotive needs.

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We're glad to hear that you found our staff courteous, prompt, and with excellent communication. We strive to work hard to make sure each customer receives the best service possible. We are also pleased that our Service Rep was able to explain the necessary repairs in a way that you could understand. We know how important it is for our customers to have a clear understanding of why something needs to be done or repaired so we always try our best when it comes to communication. We would love for you to come back and visit us again if there is anything else we can do or help you with in the future. Thanks again for your five star review!

Cumberland Toyota responded

Thank you for visiting Cumberland Toyota and providing your feedback. We apologize that it took longer than expected for you to complete your oil change. Customer satisfaction is a top priority here at Cumberland Toyota, and we are sorry we were not able to meet those expectations on this occasion. We appreciate the frustration this caused and are looking into ways to improve our process so something like this does not happen again in the future. We are thankful you took notice of the staff member doing their best to help everyone during your visit, too. Your feedback has been relayed and viewed as an opportunity for us to make improvements in our service going forward. Thank you again for taking the time to provide us with your honest review, your opinion really is the most valuable input for us to create a better experience in our dealership in the future.

Cumberland Toyota responded

Thank you for taking the time to write and rate your experience with us at Cumberland Toyota. We really appreciate your kindness and are pleased to know that even when we appear overbooked, our professional team provided fast, efficient, and courteous service. It's great to know that we were able to handle the situation successfully. We could not be more delighted by your kind words and trust our team will continue to serve you with high quality in a timely fashion. We truly value your loyalty and look forward to serving you again soon!

Cumberland Toyota responded

Thank you for reviewing your experience with Cumberland Toyota. We are pleased to see that you rated us 5 stars in spite of some of the issues encountered. We apologize for how our service department interacted with you and the other customers present. Our policy is to provide courteous, professional customer service and we strive to exceed our customers’ expectations in every interaction. We will use this feedback to improve our service team processes and ensure all customers are treated with respect on future visits. Thank you again for sharing your experience - we value customer feedback!

Cumberland Toyota responded

Thank you for taking the time to review your experience with us at Cumberland Toyota! We’re delighted to hear that you had a great visit. Our team puts a lot of effort into providing an exceptional level of customer service, so we’re thrilled to learn that they treated you so kindly. We also appreciate you noting the efficiency and speed of our overall service, as it is something we strive towards for every guest. We're glad to have been your dealership of choice and look forward to seeing you again soon!

Cumberland Toyota responded

Thank you so much for the kind review of Cumberland Toyota! We pride ourselves on providing the highest level of customer service no matter how busy we may be. It is great to hear that this experience can be felt and appreciated by our customers. We hope you continue to enjoy your car and thank you again for your feedback.

Cumberland Toyota responded

We are so glad you had an enjoyable experience with our team at Cumberland Toyota. We strive to provide customers like you with gracious service, efficient work, and a wonderful customer experience. It is very rewarding to hear that we were able to exceed your expectations. Thank you for taking the time to share your feedback and recommend us to other potential customers. We appreciate you and look forward to seeing you again soon!