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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

June 16, 2023

They are good but they try to sell you parts that you don't want didn't rotate my tires because they said they didn't have a wrench to fit my lug nuts because I wouldn't buy new ones. More

by Vadenthompson
Recommend Dealer
Yes
Employees Worked With
Don't know name but she was good
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your positive review of Cumberland Toyota, We appreciate the time taken to leave your feedback and are glad to hear that we delivered a good customer experience. We apologize for the wrench not fitting on your lug nuts. Our goal is to provide exceptional service during every visit, so we understand this was not in line with expectations. We relate to how frustrating this must be and take any opportunity of feedback from our valued customers seriously. Please know this experience does not reflect the level of care our team aims for when servicing our tow customers vehicles. We want you to rest assured knowing that we will look into this further and do our best to better accommodate everyone’s needs in the future.

June 16, 2023

Went in for my oil change and tire rotation appointment. Franklin checked me in and also let me know some of things I needed to keep an eye on while my car was being serviced. Appointment went well as usual More

by BILLRYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota, we are delighted to hear that our team went above and beyond to ensure you have the best service experience that we can provide. We strongly believe our customers’ feedback is an important part of creating the best dealership possible and are pleased to know that Franklin provided helpful advice during your appointment. Thank you for being a loyal customer of ours, we look forward to seeing you again soon.

June 15, 2023

They were polite and professional. They did everything they were supposed to do and explained in detail. They were able to get me quickly since this wasn't a planned appointment. More

by CARLADWHEELER
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Jenny Furton
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you so much for choosing Cumberland Toyota for your automotive needs, and for taking the time to review us! We strive to provide an outstanding customer service experience and are delighted to hear that our team was able to exceed your expectations. We're proud of our team members' commitment to politeness and professionalism as well as their ability to get you taken care of in a timely manner. We appreciate your business and look forward to providing you with our top-notch services again soon.

June 15, 2023

All was great Timely transaction done easily and smoothly have dealt with Josh and dealership for 8 years and a number of vehicles More

by CHIEFANG
Recommend Dealer
Yes
Employees Worked With
Josh
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for the 5-star rating and your continued loyalty over the last 8 years. We are thrilled that we could make this experience hassle free for you. Our top priority is to make sure our customers have an enjoyable time while getting their dream vehicle, and it looks like our team has come through once again! We will be sure to pass your compliments on to both Josh and the dealership team from Cumberland Toyota. We hope you'll consider us when your next vehicle purchase comes up. Thank you for your support!

June 15, 2023

They took me on time & finished the checkup quickly! The person who took my information & came to get me when my car was ready was very courteous & enthusiastic. More

by ALICEGCONNER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to review your experience. We're delighted that your check-up was completed quickly, and that you had a positive encounter with our team member. Our team members strive to provide exceptional customer service with friendly attitudes and enthusiasm, so we are pleased that this positive experience was reflected in your visit. Thank you for your business, and please do not hesitate to reach out should we be of additional assistance.

June 14, 2023

I dont like being greeted by someone with a problem. I almost took my business elsewhere but in the past you have always done good work. More

by brentmcclellan261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us a review. We are so pleased that you chose to stay with us despite your initial impression. Your loyalty is appreciated and we strive to make sure every customer experience is exemplary. We are delighted that you have had positive experiences at Cumberland Toyota in the past - this means a great deal to everyone here! In the future, we will make sure to ensure our spotless customer service is consistent and always welcoming. Thanks again for your feedback, it will help us improve for all of our customers in the future.

June 14, 2023

Excellent service. Wait time short. Informative about service. Helpful and friendly. Kept everything clean. Appointment flexibility More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your kind words and rating, the team here at Cumberland Toyota appreciates hearing from our customers! We strive to go above and beyond in creating lasting relationships with all of our visitors. It's wonderful to hear that our team was knowledgeable, helpful and friendly during your visit. We're glad you had an overall great experience with us - from the short wait time to the cleanliness of our facility! Thank you for mentioning our flexibility in appointments; we value all of our customers and want them to have an easily arranged, convenient experience with us. We are thankful for your business, and look forward to assisting you again soon!

June 14, 2023

Love Roberta love. ..she is always on top of things.. this is my 5th new car from her..refer her all the time to friends More

by LULU38544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta love
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you so much for those kind words. We’re glad to see that the customer service Roberta provided has made this your fifth car purchase from us, and we’re grateful for your loyalty. It means a great deal to us. Referring friends is also incredibly generous of you and shows just how much trust you have in our ability to take care of our customers. We are so thankful for your positive review and look forward to serving you in the future. Thank you again for supporting Cumberland Toyota!

June 14, 2023

Went in for my 65,000 mile service check-up. Work was completed satisfactory in 45 minutes. No problems at all. More

by Jeb
Recommend Dealer
Yes
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Jun 14, 2023 -

Jeb responded

Thank you very much for the continued excellent service.

Jun 14, 2023 -

Jeb responded

Fast and friendly service.

June 14, 2023

It was great. Checked my vehicle and let Ben k with I only needed an alignment. The More

by KATHYMANNING92126
Recommend Dealer
Yes
Employees Worked With
Idk - a very nice person.
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for leaving us such a thoughtful review prior to service at Cumberland Toyota. We are delighted that our team was able to diagnosis the needs of your vehicle and provide a fast solution. We pride ourselves on being friendly and efficient, so it's great that you experienced that during your visit. Our goal is to make sure all of our customers are taken care of quickly and comfortably. We hope to see you back in the future; please reach out if there's anything else we can do for you!

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