Cumberland Toyota

Over all a great experience Although becomeing a first time buyer took longer than expected our end result was nothing less than amazing and Jacob Alley did his best trying to fi Although becomeing a first time buyer took longer than expected our end result was nothing less than amazing and Jacob Alley did his best trying to find the right vehicle to fit our family as well as our price range while keeping us well informed of what was going on and he was very kind and patient with us and we for sure will be back as a happy customer! More

Hands down...BEST in Cookeville! I cannot express in a few words how much appreciation I have for the professionalism and care given to my aging parents by Josh Lawson when they were I cannot express in a few words how much appreciation I have for the professionalism and care given to my aging parents by Josh Lawson when they were in great need of a better, safer car. I have traded with Josh 4 times previously and when my dad asked me if I could help him and mom find a car, I knew there was only one sales professional in Cookeville that I could fully rely upon. I told him of their need and what they were looking for and what their budget constraints were and he was able to get a car that had just been traded in ready for the same afternoon for them to drive. He was so patient and kind to my parents and worked hard to get them into a car that was within their budget and they couldn't be more happy or excited. I have no reservations at all to say Josh will take as good of care of anyone else as he has for me and my family. I have always kind of despised the new car buying process, but that was before we started dealing with Joshua at Cumberland Toyota. I must not be the only one, for there are many service awards hanging around that place with his name on them that shows his consistency for excellence and achievement. Keep up the good work, Josh. More

Another GREAT buying experience with Cumberland Toyota! Our family purchased our second Toyota from Cumberland and everyone we came in contact with was helpful, kind and great to work with. Josh Lawson was Our family purchased our second Toyota from Cumberland and everyone we came in contact with was helpful, kind and great to work with. Josh Lawson was a pleasure to work with again. He went above and beyond taking care of every detail. I highly recommend Cumberland Toyota and especially Josh Lawson. You won't find better customer service with such a high priority placed on overall customer satisfaction anywhere else. More

New automobile buying experience We came back to Cumberland Toyota because of our past experience with Josh Lawson. This is the second automobile we have purchased from him. He is v We came back to Cumberland Toyota because of our past experience with Josh Lawson. This is the second automobile we have purchased from him. He is very accommodating and does NOT pressure us. He tries to ensure that we have a happy experience. We prefer dealing with Josh. We have also been happy with the service department for the last ten years. More

Kirby Beverly and Kyle Potter saved me! I was in a terrible car from a bad dealership at 28% interest rate and Kirby Beverly and Kyle "KP" Potter worked with me to get me into the best car, I was in a terrible car from a bad dealership at 28% interest rate and Kirby Beverly and Kyle "KP" Potter worked with me to get me into the best car, for the right price and cut my interest rate by 20%!! Man, don't go anywhere else. These guys truly put customers first!! More

I love my salesman This is the third vehicle that I have bought from John Fielden, he is never pushy and I love him so much for that. I have recommended all of my friend This is the third vehicle that I have bought from John Fielden, he is never pushy and I love him so much for that. I have recommended all of my friends to go see him and they have, they thank me for sending them to John. He always explains all the features of my new car to me and he calls me the next day to see if I have any questions. He also sets up all of my service appointments. I will never buy another car from anyone but him. More

Good Experience Made an appointment with Greg Jordan at Cumberland Toyota after a family member purchased a car with Greg. He was professional, polite and got the de Made an appointment with Greg Jordan at Cumberland Toyota after a family member purchased a car with Greg. He was professional, polite and got the deal made with no stress. More

Great people Chad Hancock went out of his way to find the vehicle I was looking for. He deliver it as promised and made sure it was no problems with it. As a dis Chad Hancock went out of his way to find the vehicle I was looking for. He deliver it as promised and made sure it was no problems with it. As a disabled veteran this means a lot to find a dealership that cares and go above and beyond to help. More

THIRD car from Chad Hancock In 2011 I drove to Nashville to look for a new car. I got the offer but something didn't feel right. Before I made it official I called Cumberland and In 2011 I drove to Nashville to look for a new car. I got the offer but something didn't feel right. Before I made it official I called Cumberland and Chad answered the phone. He's been "my guy" ever since. I took the offer in to him and he sat down with me and reviewed everything. He showed me how I could get a much better deal. Once I found the car I wanted getting the price I was comfortable with was even easier. I had been warned not to go to a dealership alone, that I would be taken advantage of and not get a good deal. I never felt that way at all at Cumberland. Chad listened to me about what was important, he didn't "talk at me", and he never assumed that I didn't know what I was talking about. Over the next four years he kept in touch with me often. If I had general car questions I would always go to him first and he would answer them. About a year ago I started thinking about trading my car. Every now and then I would call Chad and tell him what I was thinking and he was always honest with me (even if it wasn't what I wanted to hear). Finally after a year of debating if I wanted to trade I called Chad last week. After all this time he knew exactly what I wanted and even though I drove a couple cars I ended up buying the one he picked out for me. He knew what I wanted because he always listened! We actually ended up buying TWO cars on Saturday. Buying a car from Cumberland is an experience and it doesn't end the day you drive off the lot. I feel like I've been a part of a family for the past 4 years and I look forward to many more. I couldn't imagine buying from anyone else. They're not just interested in selling you a car they're invested for the lifetime of the purchase and beyond. I have two older teenage daughters and I would send either one of them in there to buy a car by themselves (and probably will) because every one of their salespeople treat every person that comes on the lot how they would want someone to treat their family. Thanks for yet another awesome experience Chad! More

Great Travis was very professional He listened to want I wanted and my financial needs. Resulting in me driving away in a great car. Leaving me one hap Travis was very professional He listened to want I wanted and my financial needs. Resulting in me driving away in a great car. Leaving me one happy camper?? More