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Cumberland Toyota

Cookeville, TN

4.5
3,007 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,007 reviews

August 15, 2015

BEST experience!! Ryan is the Best!! We we looking for a nice, but used car for my Daughter to drive to college. We found the used Prius on their website, so we went to check it out. Ryan More

by Tiff&Des
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
Sep 04, 2015 -

Cumberland Toyota responded

Thank you for your kind words and for taking the time to inform us of your wonderful experience. We are sincerely pleased to know that Ryans efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. Congratulations on your purchase! If you ever have additional questions or need a service, we are more than happy to lend a hand. Sincerely, Ryan Corner E Commerce Director

August 14, 2015

Great price Bought a 15 Corolla LE at a great price. Customer service was excellent and the process was very fast. Christina and Ryan were both wonderful to wor More

by eacollie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Farley, Ryan Corner
Sep 04, 2015 -

Cumberland Toyota responded

Thank you for writing this positive review and giving Cumberland Toyota such an excellent star rating! It is great to hear that Ryan was able to go above and beyond and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. In the meantime, we invite you to visit us on Facebook and Twitter to avail of our exclusive deals. Sincerely, Ryan Corner E Commerce Director

August 13, 2015

Great Sales Associate who new his product. Customer Service is # one priority at all times. Sales Associate took his time to listen and get us the best price possible on a new Toyota and offere More

by Callah02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Chaffin, Kirby Beverly
Sep 04, 2015 -

Cumberland Toyota responded

Thanks for the review! We’re glad you enjoyed your experience with us. We pride ourselves on our staff being friendly and we always try to make our customers feel comfortable so it’s great to hear that you enjoyed your interaction. We’ll pass along the kind words you said to Chris. We hope to see you soon! Sincerely, Ryan Corner E Commerce Director

August 13, 2015

End of Lease Issues I recently returned my end of lease Camry with the intent that it be purchased by my daughter. I was told the total cost of "grounding" the car would More

by Frank Ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Hall, Odell Braswell
Sep 02, 2015 -

Cumberland Toyota responded

I m so sorry that you had a poor experience turning in your lease. We take pride in our customer service and clearly we fell down on the job. I will be sure to notify management of the situation and look into this matter a little further. Ryan Corner e Commerce Manager

August 12, 2015

Greatest salesman and dealership ever I have been talking with John for over a year now about buying a new Avalon and he has stuck with me. John new all about the Avalon and he made it so More

by AllAvalon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fielden
Sep 04, 2015 -

Cumberland Toyota responded

It was a pleasure to read about your first car buying experience at Cumberland Toyota . Congratulations on your purchase! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Bob was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Sincerely, Ryan Corner E Commerce Director

August 10, 2015

Just an awesome and rewarding experience!! By far, the best car purchasing experience i have ever encountered. Kirby Beverly was just incredible from our very first visit. There was no pressure More

by Wayneo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirby Beverly
Sep 04, 2015 -

Cumberland Toyota responded

Thank you for taking the time to write such a great review. We are glad to hear that Kirby took great care of you. If you should need anything in the, please let us know. Sincerely, Ryan Corner E Commerce Director

August 10, 2015

Jacob Alley is a good guy. Cumberland Toyota did well in addressing my needs in a new car. The agent I worked with, Jacob Alley, worked hard to find something fitting my criteri More

by CFaris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Alley
Sep 04, 2015 -

Cumberland Toyota responded

It was a pleasure to read about your buying experience working with Jacob. Congratulations on your new vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Ryan Corner E Commerce Director

August 09, 2015

Bought out second Toyota from Josh Lawson Josh is a good guy to deal with. He and the staff there are honest and will help you get the right deal for your situation. No pressure sales is a More

by JoelChappellJr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rory Pire, Josh Lawson, Brandon Davidson, Wayne Chaffin
Sep 04, 2015 -

Cumberland Toyota responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Josh and Brandon provided you the best car buying experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Sincerely, Ryan Corner E Commerce Director

August 06, 2015

Awesome experience Eric Grooms was amazing to work with! He made the car buying experience so easy. I was able to get exactly what I needed/wanted. More

by Carla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Grooms
Sep 04, 2015 -

Cumberland Toyota responded

Thank you so much for such warm, kind words! We are happy to know that Eric was able to provide you with such an outstanding customer experience. We look forward to serving your for many years to come. Thank you! Sincerely, Ryan Corner E Commerce Director

August 06, 2015

John Fielden is amazing! John is absolutely amazing. He worked his butt off to get me the car I wanted. He is not only the best car dealer on the planet but he is now also a f More

by Swilson12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fielden, Mike McCoin
Sep 04, 2015 -

Cumberland Toyota responded

Thank you for taking the time to share with us! The goal of the Cumberland team is to ensure a painless and enjoyable purchasing process for each of our guests. We're happy to read that John and Mike were able to help you find what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs. Sincerely, Ryan Corner E Commerce Director

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