Cumberland Toyota

Cumberland Toyota responded

Thank you for taking the time to leave us a review. We are so pleased that you chose to stay with us despite your initial impression. Your loyalty is appreciated and we strive to make sure every customer experience is exemplary. We are delighted that you have had positive experiences at Cumberland Toyota in the past - this means a great deal to everyone here! In the future, we will make sure to ensure our spotless customer service is consistent and always welcoming. Thanks again for your feedback, it will help us improve for all of our customers in the future.

Cumberland Toyota responded

Thank you for your kind words and rating, the team here at Cumberland Toyota appreciates hearing from our customers! We strive to go above and beyond in creating lasting relationships with all of our visitors. It's wonderful to hear that our team was knowledgeable, helpful and friendly during your visit. We're glad you had an overall great experience with us - from the short wait time to the cleanliness of our facility! Thank you for mentioning our flexibility in appointments; we value all of our customers and want them to have an easily arranged, convenient experience with us. We are thankful for your business, and look forward to assisting you again soon!

Cumberland Toyota responded

Thank you for your feedback, and for giving us five stars! We're thrilled to hear that you had a great experience at Cumberland Toyota. Jenny is a true asset to our team, and she creates a unique customer service experience for each of our clients. We're committed to providing exemplary customer service in every part of the process - from scheduling to the moment you drive away with your dream car. Please don't hesitate to let us know if you have any questions or needs along the way so we can help make your next visit even smoother. Thanks again for your review. We look forward to seeing you back soon!

Cumberland Toyota responded

Thank you for taking the time to give us a 5-star review, we are humbled and extremely grateful. We are delighted to hear your service experience at Cumberland Toyota was prompt and informative. We strive to ensure our customers have all the information they need to make informed decisions about their vehicle which is why we take time to explain all that was done in detail. Thank you again for your kind words! We look forward to having you visit us again soon!

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. We are so pleased to hear that our team was able to complete your 120k mile service in less than half a day, making sure that you were taken care of quickly and efficiently! High-quality customer service is our top priority, so we're glad to hear that during your visit you received the level of quality service we strive to deliver. Please be sure to reach out if there is anything else we can do for you with regards to the work that was completed. Thanks again for choosing us as your automotive service provider!

Cumberland Toyota responded

Thank you for your kind words about your experience at Cumberland Toyota, we're so gratified to know that our service is fast and accurate and that you have had a great experience with us. Our team works incredibly hard each day to provide professional and helpful customer service. We appreciate you taking the time to review us and look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for your glowing review of Franklin and his team at Cumberland Toyota! It is fantastic to hear that they have provided you with honest and experienced service to ensure the best care for your vehicles. We are committed to ensuring all our staff give top notch service so it warms our hearts knowing that you always request Franklin's team when visiting us. Thank you for your loyalty and we look forward to being your trusted dealership in the future.

Cumberland Toyota responded

Thank you for your kind words about Vanessa! We are so pleased you felt comfortable with the process. Our goal is always to be as transparent and fair in our business dealings as possible, and we are delighted that we met your expectations. Thank you for choosing to do business with Cumberland Toyota, and we look forward to the opportunity of having your trust again in the future.

Cumberland Toyota responded

Thank you for the amazing review of Cumberland Toyota, your feedback is greatly appreciated! We are thrilled to hear that our team was able to provide exemplary service for your Highlander without needing an appointment. Our goal is to always ensure that your visit with us is as efficient and stress free as possible. We appreciate your continued loyalty and look forward to seeing you again soon.

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota, we're thrilled to hear your recent visit with us was satisfactory. Your opinion matters and we strive to ensure all clients are well taken care of when they shop at our dealership. We know that the right salesperson makes all the difference and our team works hard every day to give each customer personalized attention and assistance. We appreciate your kind words about the service you received! Thank you again for being a valuable customer. We hope to greet you again soon.