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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

June 14, 2023

Over all great job. Jenny is wonderful . Great to schedule and work with. Very nice More

by hatcherd2
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your feedback, and for giving us five stars! We're thrilled to hear that you had a great experience at Cumberland Toyota. Jenny is a true asset to our team, and she creates a unique customer service experience for each of our clients. We're committed to providing exemplary customer service in every part of the process - from scheduling to the moment you drive away with your dream car. Please don't hesitate to let us know if you have any questions or needs along the way so we can help make your next visit even smoother. Thanks again for your review. We look forward to seeing you back soon!

June 13, 2023

Get service, prompt, and very informative. Took time to explain all that was done to the cat. More

by MELTONT
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to give us a 5-star review, we are humbled and extremely grateful. We are delighted to hear your service experience at Cumberland Toyota was prompt and informative. We strive to ensure our customers have all the information they need to make informed decisions about their vehicle which is why we take time to explain all that was done in detail. Thank you again for your kind words! We look forward to having you visit us again soon!

June 13, 2023

Partial 120k mile service . .. completed in less than 1/2 day which seemed reasonable, service quality to be determined, but seems acceptable. More

by MontereyJack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. We are so pleased to hear that our team was able to complete your 120k mile service in less than half a day, making sure that you were taken care of quickly and efficiently! High-quality customer service is our top priority, so we're glad to hear that during your visit you received the level of quality service we strive to deliver. Please be sure to reach out if there is anything else we can do for you with regards to the work that was completed. Thanks again for choosing us as your automotive service provider!

June 13, 2023

Always professional and helpful. The service is fast and accurate. I have always had a great experience with this dealership. More

by carolynburchfield173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Travis Fitzpatrick
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your kind words about your experience at Cumberland Toyota, we're so gratified to know that our service is fast and accurate and that you have had a great experience with us. Our team works incredibly hard each day to provide professional and helpful customer service. We appreciate you taking the time to review us and look forward to seeing you again soon!

June 13, 2023

Im sure most of the service technicians are great here but I always ask for Franklin and his team to work on my vehicles. I think they are the best at Cumberland Toyota. Experienced, knowledgeable, honest More

by nahfisherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your glowing review of Franklin and his team at Cumberland Toyota! It is fantastic to hear that they have provided you with honest and experienced service to ensure the best care for your vehicles. We are committed to ensuring all our staff give top notch service so it warms our hearts knowing that you always request Franklin's team when visiting us. Thank you for your loyalty and we look forward to being your trusted dealership in the future.

June 11, 2023

Vanessa was very efficient, professional and knowledgeable throughout the process. We especially appreciated how Cumberland Toyota does business. Even with a highly sought after car on allocatio More

by kristingbridges
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Marshall, Venessa Neal
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your kind words about Vanessa! We are so pleased you felt comfortable with the process. Our goal is always to be as transparent and fair in our business dealings as possible, and we are delighted that we met your expectations. Thank you for choosing to do business with Cumberland Toyota, and we look forward to the opportunity of having your trust again in the future.

June 11, 2023

Absolutely the worst and bought the vehicle from them. .it's hard to explain my wife took the car for some work...but i am taking somewhere else to check it...mechanic said he fixed water in passenger side More

by RANDOLPHLEBANON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Furton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

We apologize for your experience with us at Cumberland Toyota. It is certainly not the level of service we strive to provide our customers and we regret that we did not exceed your expectations. We are sorry to hear about the difficulties you have experienced and understand your frustration. We appreciate you bringing this issue to our attention and would like to take the opportunity to rectify it in any way possible, as it is unacceptable for a vehicle purchased from us to lack proper functioning. We take pride in being a customer service-oriented business and will do our utmost best to ensure your satisfaction should you decide to come back for service. Please do not hesitate to contact us if there is anything else we can assist you with. Thank you for giving us a chance!

June 11, 2023

We arrived without an appointment and they were accommodating, courteous, and timely getting our Highlander serviced. More

by Kforsythe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for the amazing review of Cumberland Toyota, your feedback is greatly appreciated! We are thrilled to hear that our team was able to provide exemplary service for your Highlander without needing an appointment. Our goal is to always ensure that your visit with us is as efficient and stress free as possible. We appreciate your continued loyalty and look forward to seeing you again soon.

June 11, 2023

Once I received the right sales person all was great! He took care of my needs and wants in a new vehicle! More

by SNEADTRACY1
Recommend Dealer
Yes
Employees Worked With
Tina , Josh Lawson
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota, we're thrilled to hear your recent visit with us was satisfactory. Your opinion matters and we strive to ensure all clients are well taken care of when they shop at our dealership. We know that the right salesperson makes all the difference and our team works hard every day to give each customer personalized attention and assistance. We appreciate your kind words about the service you received! Thank you again for being a valuable customer. We hope to greet you again soon.

June 11, 2023

Jenny does her job well. Very well. Franklin is just plain remarkable as well. As a team they are amazing. I’ve had a problem with po441 on dash since 39,000 miles. Your deal More

by Sonrisecabin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your awesome review of Cumberland Toyota! We are so thrilled to hear about your excellent experience working with both Jenny and Franklin. They will be excited to hear that their hard work has been noticed. We are especially delighted that we were able to help fix the po441 part issue you encountered with your truck. We understand how important it is to keep your vehicle running properly and safely, so we are glad we were able to get you back on the road quickly. Please let us know if there is anything else we can do for you in the future, or if you'd like to explore ways that you may be able to upgrade or update your vehicle after 10 years: our goal is for all of our customers to walk away happy!

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