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Cumberland Toyota

Cookeville, TN

4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

July 03, 2015

Great experience I started shopping online for cars. I was helped very quickly. Kyle Potter and Misty was great to work with! I thought they were very helpful, nice, a More

by Tbolster09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Potter
Aug 03, 2015 -

Cumberland Toyota responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it! If you have any questions Feel Free to contact me any time at rcorner@cumberland-auto.com Sincerely, Ryan Corner E Commerce Director

July 03, 2015

Great Salesman Great service!! Great salesman. Felt no pressure as I would from typical salesman. I would recommend this car lot and car salesman to anyone!! As More

by Cumberland1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McCoin
Aug 03, 2015 -

Cumberland Toyota responded

It's great to hear that your visit with us earned a 5-star rating! It's also great to know that it's an experience you'd recommend for friends and family as well. We couldn't ask nicer comments and we thank you for taking the time to share it! If you have any questions Feel Free to contact me any time at rcorner@cumberland-auto.com Sincerely, Ryan Corner E Commerce Director

July 02, 2015

Best experience ever This was the best car purchasing experience ever . My salesman Ryan Corner was incredible answered all my questions and had me in and out of the dea More

by Wolfpack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Corner, Wayne Chaffin
Aug 03, 2015 -

Cumberland Toyota responded

Thanks for taking the time to write this review. We appreciate your feedback and enjoying hearing that you had a great experience at our dealership. If you have any questions, please call me any time at 931-520-4128. Hope you're enjoying your new vehicle. Thanks again for choosing Cumberland Toyota Sincerely, Ryan Corner E Commerce Director

July 01, 2015

Professional , Friendly and Understanding I have never bought a new car before so I was a little apprehensive about doing so. Kyle Potter was there to answer any questions or concerns I had. H More

by Lindseykey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Washer offered his help the first day I stopped by to look at cars., Kyle Potter
Jul 02, 2015 -

Cumberland Toyota responded

Thanks for the posting, we appreciate the kind words. Kyle does a wonderful job here at Cumberland Toyota. We look forward to serving you for many years to come. Sincerely, Ryan Corner e Commerce Director

July 01, 2015

professional and honest They were willing to work for the win-win solution. Told the truth and kept their promises. Did not try to push unwanted or unneeded accessories. More

by Bugs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fielden, Wayne Chaffin
Jul 02, 2015 -

Cumberland Toyota responded

Congratulations on your new car! I hope that we have won your repeat business by working hard to get you the best price possible. John is truly an asset to our team and I am glad that he was able to help you in finding the car that satisfies your needs. Thank you for your recommendation. We would be happy to assist you again in the future. Sincerely, Ryan Corner E Commerce Director

July 01, 2015

Service Department The sales staff is great but when it comes time to get through to the service department you might as well go over there! I've tried on and off for 4 More

by Pearl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No employee name - can't get through , Brent Byers
Jul 03, 2015 -

Cumberland Toyota responded

First and foremost I want to apologize for our lack of communication. The young lady that handles the extension you had been dialing had been out of work for several days with a sick child and nobody had checked her voicemail. Once again we do apologize for the inconvenience and hope that you will not hold this against our dealership. Please feel free to contact me directly at 931-520-4128 should you ever have an issue and I will personally handle it for you. Thanks Ryan Corner e commerce director

July 01, 2015

We should of came to Cumberland Toyota first. Thank you Mike McCoin for everything. You were very pleasant and very easy to deal with. You actually listened to what we wanted and you found it. The More

by janet713
Recommend Dealer
Yes
Employees Worked With
Mike McCoin
Jul 02, 2015 -

Cumberland Toyota responded

Congratulations on your new vehicle. We are very happy that we were given the opportunity to provide you the level of customer service that you deserve. Thank you for sharing your wonderful experience with Cumberland Toyota. Sincerely, Ryan Corner E Commerce Director

July 01, 2015

Fabulous service and price I knew exactly what I wanted and Kirby Beverly and the staff found my dream car! I drove past at least 3 other Toyota dealerships 100 miles to get my More

by Jakesmom23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Chaffin, Kirby Beverly
Jul 02, 2015 -

Cumberland Toyota responded

Congratulations and thank you for taking the time to provide feedback about your experience. I am delighted to hear that Kirby and Wayne were able to provide a pleasant and pressure free sales experience. It is always rewarding to hear that our customers are confident in referring us to their family and friends. Thank you for choosing to do business with with Cumberland Toyota. We truly appreciate it. Sincerely, Ryan Corner e Commerce Director

June 30, 2015

The best buying experience I've ever had! As a single woman, I've had some difficult experiences when buying a vehicle over the past 30 years. Not so at Cumberland Toyota. A friend of mine r More

by Colleen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dickenson, Fred Riddle
Jul 02, 2015 -

Cumberland Toyota responded

Congratulations on your vehicle! Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Fred was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Ryan Corner E Commerce Director

June 30, 2015

I love my new Toyota! I had went to several dealerships in the area looking for that perfect car! I have to say that I am so thankful for the people at Cumberland Toyota! K More

by Mary92
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kirby Beverly
Jul 02, 2015 -

Cumberland Toyota responded

Congratulations on your new vehicle! Our goal is always to exceed our customer's expectations. I am happy to hear that Kirby was able to do that. Satisfied customers, such as yourself, are what makes Cumberland Toyota a success. Many thanks for your patronage and we wish you many safe driving miles. Sincerely, Ryan Corner E Commerce Director

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