Cumberland Toyota

No Pressure, Comfortable Experience Recently traded my Toyota Tacoma for a new Toyota Sequoia. In my 40 years of dealing with car salespeople and dealerships, I have always dreaded the Recently traded my Toyota Tacoma for a new Toyota Sequoia. In my 40 years of dealing with car salespeople and dealerships, I have always dreaded the experience. However, after dealing with salesman, Odell Braswell and manager, Eric Grooms, I can honestly say my mind has been changed. Their "no pressure" salesmanship and extremely accommodating manner made this car buying experience one that will keep me coming back and telling friends and family to trade with Cumberland Auto of Cookeville, Tn. Honorable mention goes out to all employees on the Toyota sales floor and service dept. Your kind, helpful, friendly attitude was much appreciated. More

Great Job. As soon as I arrived Mr. Odell Braswell met me at the front and asked could he help me.I told him what I was looking for, a Toyota Tacoma 4 wheel Driv As soon as I arrived Mr. Odell Braswell met me at the front and asked could he help me.I told him what I was looking for, a Toyota Tacoma 4 wheel Drive Truck. Within a few minutes I had seen the truck I wanted... Odell is the only car salesman I have ever met that new what a Plott dog was. That impressed me. Seriously, I really could not have asked for anyone to be more helpful and friendly...Great Job, Danny Scoggins More

Fourth Great Experience This is the fourth vehicle that I have bought from the used car department. Matt Thomsen has been my salesman with all four purchases. This time I h This is the fourth vehicle that I have bought from the used car department. Matt Thomsen has been my salesman with all four purchases. This time I had Mike McCoin also. They were both fantastic. I appreciate their patience with me:) More

Great experience I started shopping online for cars. I was helped very quickly. Kyle Potter and Misty was great to work with! I thought they were very helpful, nice, a I started shopping online for cars. I was helped very quickly. Kyle Potter and Misty was great to work with! I thought they were very helpful, nice, and no pressure from them which that was very appreciated! I would recommend them to anybody! Great job! Thanks so much for my 2012 kia optima! More

Great Salesman Great service!! Great salesman. Felt no pressure as I would from typical salesman. I would recommend this car lot and car salesman to anyone!! As Great service!! Great salesman. Felt no pressure as I would from typical salesman. I would recommend this car lot and car salesman to anyone!! Ask for Mike McCoin More

Best experience ever This was the best car purchasing experience ever . My salesman Ryan Corner was incredible answered all my questions and had me in and out of the dea This was the best car purchasing experience ever . My salesman Ryan Corner was incredible answered all my questions and had me in and out of the dealership quick . Wayne the finance manager was amazing very helpful and made the paperwork super easy . I would recommend this dealership to friends family and anyone looking for a new vehicle . Thank you Cumberland Toyota More

We should of came to Cumberland Toyota first. Thank you Mike McCoin for everything. You were very pleasant and very easy to deal with. You actually listened to what we wanted and you found it. The Thank you Mike McCoin for everything. You were very pleasant and very easy to deal with. You actually listened to what we wanted and you found it. The car is perfect. It was exactly what we wanted. You made us feel like we have been friends for many years. And now we will be. More

Fabulous service and price I knew exactly what I wanted and Kirby Beverly and the staff found my dream car! I drove past at least 3 other Toyota dealerships 100 miles to get my I knew exactly what I wanted and Kirby Beverly and the staff found my dream car! I drove past at least 3 other Toyota dealerships 100 miles to get my deal and I am over-the-moon satisfied with the car and the entire experience! Kirby patiently explained all of the smart features and I even called his personal cell phone the next day with a question about one of my options that I didn't understand. More

professional and honest They were willing to work for the win-win solution. Told the truth and kept their promises. Did not try to push unwanted or unneeded accessories. They were willing to work for the win-win solution. Told the truth and kept their promises. Did not try to push unwanted or unneeded accessories. More

Service Department The sales staff is great but when it comes time to get through to the service department you might as well go over there! I've tried on and off for 4 The sales staff is great but when it comes time to get through to the service department you might as well go over there! I've tried on and off for 4 days (this is not the first time this has happened) to reach someone in the service department with no luck. Even though the voice message service associated with this department says they will call you back they don't. Am really disgusted with this type of service. I have since spoken to Brent,Service Mgr., and he advisedeven more help has been hired to correct these issues. I will be happy to re-rate them again once I've had my next experience but Brent is a great guy to work with and feel things will change to a more positive review More