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Cumberland Toyota

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.5
3,006 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,006 reviews

June 13, 2023

Get service, prompt, and very informative. Took time to explain all that was done to the cat. More

by MELTONT
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to give us a 5-star review, we are humbled and extremely grateful. We are delighted to hear your service experience at Cumberland Toyota was prompt and informative. We strive to ensure our customers have all the information they need to make informed decisions about their vehicle which is why we take time to explain all that was done in detail. Thank you again for your kind words! We look forward to having you visit us again soon!

June 13, 2023

Partial 120k mile service . .. completed in less than 1/2 day which seemed reasonable, service quality to be determined, but seems acceptable. More

by MontereyJack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. We are so pleased to hear that our team was able to complete your 120k mile service in less than half a day, making sure that you were taken care of quickly and efficiently! High-quality customer service is our top priority, so we're glad to hear that during your visit you received the level of quality service we strive to deliver. Please be sure to reach out if there is anything else we can do for you with regards to the work that was completed. Thanks again for choosing us as your automotive service provider!

June 11, 2023

Jenny does her job well. Very well. Franklin is just plain remarkable as well. As a team they are amazing. I’ve had a problem with po441 on dash since 39,000 miles. Your deal More

by Sonrisecabin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your awesome review of Cumberland Toyota! We are so thrilled to hear about your excellent experience working with both Jenny and Franklin. They will be excited to hear that their hard work has been noticed. We are especially delighted that we were able to help fix the po441 part issue you encountered with your truck. We understand how important it is to keep your vehicle running properly and safely, so we are glad we were able to get you back on the road quickly. Please let us know if there is anything else we can do for you in the future, or if you'd like to explore ways that you may be able to upgrade or update your vehicle after 10 years: our goal is for all of our customers to walk away happy!

June 11, 2023

Once I received the right sales person all was great! He took care of my needs and wants in a new vehicle! More

by SNEADTRACY1
Recommend Dealer
Yes
Employees Worked With
Tina , Josh Lawson
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota, we're thrilled to hear your recent visit with us was satisfactory. Your opinion matters and we strive to ensure all clients are well taken care of when they shop at our dealership. We know that the right salesperson makes all the difference and our team works hard every day to give each customer personalized attention and assistance. We appreciate your kind words about the service you received! Thank you again for being a valuable customer. We hope to greet you again soon.

June 11, 2023

We arrived without an appointment and they were accommodating, courteous, and timely getting our Highlander serviced. More

by Kforsythe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for the amazing review of Cumberland Toyota, your feedback is greatly appreciated! We are thrilled to hear that our team was able to provide exemplary service for your Highlander without needing an appointment. Our goal is to always ensure that your visit with us is as efficient and stress free as possible. We appreciate your continued loyalty and look forward to seeing you again soon.

June 11, 2023

Vanessa was very efficient, professional and knowledgeable throughout the process. We especially appreciated how Cumberland Toyota does business. Even with a highly sought after car on allocatio More

by kristingbridges
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Marshall, Venessa Neal
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your kind words about Vanessa! We are so pleased you felt comfortable with the process. Our goal is always to be as transparent and fair in our business dealings as possible, and we are delighted that we met your expectations. Thank you for choosing to do business with Cumberland Toyota, and we look forward to the opportunity of having your trust again in the future.

June 11, 2023

Absolutely the worst and bought the vehicle from them. .it's hard to explain my wife took the car for some work...but i am taking somewhere else to check it...mechanic said he fixed water in passenger side More

by RANDOLPHLEBANON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Furton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

We apologize for your experience with us at Cumberland Toyota. It is certainly not the level of service we strive to provide our customers and we regret that we did not exceed your expectations. We are sorry to hear about the difficulties you have experienced and understand your frustration. We appreciate you bringing this issue to our attention and would like to take the opportunity to rectify it in any way possible, as it is unacceptable for a vehicle purchased from us to lack proper functioning. We take pride in being a customer service-oriented business and will do our utmost best to ensure your satisfaction should you decide to come back for service. Please do not hesitate to contact us if there is anything else we can assist you with. Thank you for giving us a chance!

June 10, 2023

I was told I need new tires and that some have no traction at all. I went to get a second opinion and they are no were close. I have plenty of miles left on them. I was told I can get around 25,000 m More

by Kaitlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know the ladies name. She was very new
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your experience at Cumberland Toyota. We are sorry to learn of the disappointment you encountered on your visit and that you are now looking for another service location. All of our team members strive to provide an honest and transparent assessment of necessary services for which customer permission is always requested before any work is performed. Our top priority is working with honesty and integrity while providing quality care, so we understand if you prefer to work with a technician who provides a second opinion—we're committed to helping customers make the best decisions when it comes to their vehicles. If there is anything further we can do for you, please don't hesitate to let us know. Ultimately, we want you to have full confidence in our service department.

June 10, 2023

Travis is very professional and efficient. He checked my car in at the appointed time and got it serviced very quickly. He is easy to talk to and knows his cars. I have a Dodge 1500 but I take More

by luapllebsi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your wonderful review of your experience with Travis, at Cumberland Toyota. It's always so gratifying to hear positive feedback from our customers, especially when it is directed at an employee whom we consider part of the Cumberland family. We are so grateful to have staff like Travis, who honor our commitment to exceptional service and continue to make us proud. We are pleased that he has been a steadfast asset, and understandings his level of expertise in all things automotive. Again, thank you for taking the time to share your review - we would be thrilled if you returned to visit us soon!

June 10, 2023

Every thing was just fine that is it now I am just trying to get to 15 More

by Cliffosborne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Travis Fitzpatrick
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your 5-star review of Cumberland Toyota! We are so glad to read that you had a great experience and hope you will come back and visit again soon. We strive to make sure each customer is completely satisfied and we appreciate your kind words about our friendly staff. We are dedicated to providing the highest quality service, so please don't hesitate to reach out if there is anything else we can do for you in the future. Once again, thank you for taking the time to share your feedback with us - it means a lot.

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