Cumberland Toyota

Cumberland Toyota responded

Thank you for taking the time to share your experience at Cumberland Toyota. We are sorry to learn of the disappointment you encountered on your visit and that you are now looking for another service location. All of our team members strive to provide an honest and transparent assessment of necessary services for which customer permission is always requested before any work is performed. Our top priority is working with honesty and integrity while providing quality care, so we understand if you prefer to work with a technician who provides a second opinion—we're committed to helping customers make the best decisions when it comes to their vehicles. If there is anything further we can do for you, please don't hesitate to let us know. Ultimately, we want you to have full confidence in our service department.

Cumberland Toyota responded

Thank you for your wonderful review of your experience with Travis, at Cumberland Toyota. It's always so gratifying to hear positive feedback from our customers, especially when it is directed at an employee whom we consider part of the Cumberland family. We are so grateful to have staff like Travis, who honor our commitment to exceptional service and continue to make us proud. We are pleased that he has been a steadfast asset, and understandings his level of expertise in all things automotive. Again, thank you for taking the time to share your review - we would be thrilled if you returned to visit us soon!

Cumberland Toyota responded

Thank you for your 5-star review of Cumberland Toyota! We are so glad to read that you had a great experience and hope you will come back and visit again soon. We strive to make sure each customer is completely satisfied and we appreciate your kind words about our friendly staff. We are dedicated to providing the highest quality service, so please don't hesitate to reach out if there is anything else we can do for you in the future. Once again, thank you for taking the time to share your feedback with us - it means a lot.

Cumberland Toyota responded

Thank you for your loyalty, and for the kind review of Cumberland Toyota! We are delighted that you have been with us for such an extended period of time. Our team strives to provide the highest level of service throughout every interaction, and we're so pleased that your experience has lived up to that goal. It's customers like you who make us proud, and we thank you again for taking the time to leave a review. We hope that you continue to be a part of our Cumberland Toyota family, and please don't hesitate to reach out if we can be of further assistance.

Cumberland Toyota responded

Thank you for taking the time to provide feedback regarding your experience here at Cumberland Toyota. We are very pleased to hear that our staff was so courteous and that the waiting area and bathroom was kept clean. We strive to make sure every visit is a pleasant one. We are also glad to see that you were able to get your oil changed in a reasonable amount of time. Your satisfaction is what matters most, thank you for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for the glowing review of your experience at Cumberland Toyota! We strive to make our customer service as efficient and streamlined as possible and are delighted that you had such an enjoyable visit with us. We place great importance on making sure that appointments start on time and appreciate your feedback that we were able to accommodate your schedule quickly. We value our customers and their time, so it's always great to hear that we were able to help you in a timely manner. Thank you again!

Cumberland Toyota responded

Thank you for your generous review, we are honored to have received a 5-star rating! At Cumberland Toyota, we strive to create a warm and welcoming environment with our team of friendly and knowledgeable staff. We are thrilled to hear that your experience exceeded your expectations on this visit. We will make sure to pass along your kind words to the team here at the dealership so they know how much your positive experience is appreciated. We look forward to seeing you again soon at Cumberland Toyota!

Cumberland Toyota responded

Thank you for your kind words and five-star rating, Kristen! We at Cumberland Toyota are thrilled to hear that our staff was able to give you a great experience. It is very important to us that we prioritize customer satisfaction, so we are beyond grateful for your feedback. We understand the importance of communication when it comes to repairs and maintenance, so we're glad that you felt our team provided complete information in advance about any additional work needed on your car. Again, thank you for taking the time to review your experience. We hope you will continue using Cumberland Toyota for all of your maintenance needs!

yepdanielle responded

Rescheduled to have my vehicle worked on after leaving last time without having anything done 2 hours after dropping it off. Saw my usual guy Franklin and he took care of everything in a little over an hour in super timely fashion. He gave me his card so from now on I’m only having him and his team service my vehicle. I’ve only met Franklin but his service team is unbeatable! When they work on your vehicle it’s always done right the first time and make sure to go above and beyond and check for other repair concerns and just help you learn your vehicle inside and out. If you care about keeping the performance of your ride and the safety of its precious cargo at 100%, see Franklin 👍🏻

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We're delighted to hear that our team was nice and timely with their service. We strive to make every customer's experience an excellent one, and comments like yours help us to ensure we are achieving that goal. We look forward to seeing you again soon. Thank you for choosing Cumberland Toyota!