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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,002 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,002 reviews

June 11, 2023

Vanessa was very efficient, professional and knowledgeable throughout the process. We especially appreciated how Cumberland Toyota does business. Even with a highly sought after car on allocatio More

by kristingbridges
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Marshall, Venessa Neal
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your kind words about Vanessa! We are so pleased you felt comfortable with the process. Our goal is always to be as transparent and fair in our business dealings as possible, and we are delighted that we met your expectations. Thank you for choosing to do business with Cumberland Toyota, and we look forward to the opportunity of having your trust again in the future.

June 11, 2023

Absolutely the worst and bought the vehicle from them. .it's hard to explain my wife took the car for some work...but i am taking somewhere else to check it...mechanic said he fixed water in passenger side More

by RANDOLPHLEBANON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Furton
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Jun 17, 2023 -

Cumberland Toyota responded

We apologize for your experience with us at Cumberland Toyota. It is certainly not the level of service we strive to provide our customers and we regret that we did not exceed your expectations. We are sorry to hear about the difficulties you have experienced and understand your frustration. We appreciate you bringing this issue to our attention and would like to take the opportunity to rectify it in any way possible, as it is unacceptable for a vehicle purchased from us to lack proper functioning. We take pride in being a customer service-oriented business and will do our utmost best to ensure your satisfaction should you decide to come back for service. Please do not hesitate to contact us if there is anything else we can assist you with. Thank you for giving us a chance!

June 11, 2023

Jenny does her job well. Very well. Franklin is just plain remarkable as well. As a team they are amazing. I’ve had a problem with po441 on dash since 39,000 miles. Your deal More

by Sonrisecabin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your awesome review of Cumberland Toyota! We are so thrilled to hear about your excellent experience working with both Jenny and Franklin. They will be excited to hear that their hard work has been noticed. We are especially delighted that we were able to help fix the po441 part issue you encountered with your truck. We understand how important it is to keep your vehicle running properly and safely, so we are glad we were able to get you back on the road quickly. Please let us know if there is anything else we can do for you in the future, or if you'd like to explore ways that you may be able to upgrade or update your vehicle after 10 years: our goal is for all of our customers to walk away happy!

June 10, 2023

I was told I need new tires and that some have no traction at all. I went to get a second opinion and they are no were close. I have plenty of miles left on them. I was told I can get around 25,000 m More

by Kaitlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know the ladies name. She was very new
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your experience at Cumberland Toyota. We are sorry to learn of the disappointment you encountered on your visit and that you are now looking for another service location. All of our team members strive to provide an honest and transparent assessment of necessary services for which customer permission is always requested before any work is performed. Our top priority is working with honesty and integrity while providing quality care, so we understand if you prefer to work with a technician who provides a second opinion—we're committed to helping customers make the best decisions when it comes to their vehicles. If there is anything further we can do for you, please don't hesitate to let us know. Ultimately, we want you to have full confidence in our service department.

June 10, 2023

Travis is very professional and efficient. He checked my car in at the appointed time and got it serviced very quickly. He is easy to talk to and knows his cars. I have a Dodge 1500 but I take More

by luapllebsi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your wonderful review of your experience with Travis, at Cumberland Toyota. It's always so gratifying to hear positive feedback from our customers, especially when it is directed at an employee whom we consider part of the Cumberland family. We are so grateful to have staff like Travis, who honor our commitment to exceptional service and continue to make us proud. We are pleased that he has been a steadfast asset, and understandings his level of expertise in all things automotive. Again, thank you for taking the time to share your review - we would be thrilled if you returned to visit us soon!

June 10, 2023

Every thing was just fine that is it now I am just trying to get to 15 More

by Cliffosborne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Travis Fitzpatrick
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your 5-star review of Cumberland Toyota! We are so glad to read that you had a great experience and hope you will come back and visit again soon. We strive to make sure each customer is completely satisfied and we appreciate your kind words about our friendly staff. We are dedicated to providing the highest quality service, so please don't hesitate to reach out if there is anything else we can do for you in the future. Once again, thank you for taking the time to share your feedback with us - it means a lot.

June 10, 2023

Love Cumberland Toyota been with them for 15 years service has aloneem great on every level More

by PCURTIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson , Brandon Hall, Ryan Corner, Travis Fitzpatrick, Franklin Higgenbotham
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your loyalty, and for the kind review of Cumberland Toyota! We are delighted that you have been with us for such an extended period of time. Our team strives to provide the highest level of service throughout every interaction, and we're so pleased that your experience has lived up to that goal. It's customers like you who make us proud, and we thank you again for taking the time to leave a review. We hope that you continue to be a part of our Cumberland Toyota family, and please don't hesitate to reach out if we can be of further assistance.

June 09, 2023

We were greeted at the car. Everyone was very friendly and pleasant to work with. More

by jessica.antoniak
Recommend Dealer
Yes
Employees Worked With
Nanni and Perry
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your generous review, we are honored to have received a 5-star rating! At Cumberland Toyota, we strive to create a warm and welcoming environment with our team of friendly and knowledgeable staff. We are thrilled to hear that your experience exceeded your expectations on this visit. We will make sure to pass along your kind words to the team here at the dealership so they know how much your positive experience is appreciated. We look forward to seeing you again soon at Cumberland Toyota!

June 09, 2023

Staff was courteous . Waiting area was clean. Bathroom was clean. Got my oil change in a reasonable amount of time More

by MISSJEANSOUTHARD2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to provide feedback regarding your experience here at Cumberland Toyota. We are very pleased to hear that our staff was so courteous and that the waiting area and bathroom was kept clean. We strive to make sure every visit is a pleasant one. We are also glad to see that you were able to get your oil changed in a reasonable amount of time. Your satisfaction is what matters most, thank you for choosing Cumberland Toyota!

June 09, 2023

The staff is always ready to help, efficient Respectfull and they always inform me in advance if my car needs additional work. More

by Absuelto25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure about names
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your kind words and five-star rating, Kristen! We at Cumberland Toyota are thrilled to hear that our staff was able to give you a great experience. It is very important to us that we prioritize customer satisfaction, so we are beyond grateful for your feedback. We understand the importance of communication when it comes to repairs and maintenance, so we're glad that you felt our team provided complete information in advance about any additional work needed on your car. Again, thank you for taking the time to review your experience. We hope you will continue using Cumberland Toyota for all of your maintenance needs!

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