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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,002 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,002 reviews

June 09, 2023

Quick. Easy to deal with. Easy to get in and out. Able to get an appointment quickly. More

by ACADIA306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for the glowing review of your experience at Cumberland Toyota! We strive to make our customer service as efficient and streamlined as possible and are delighted that you had such an enjoyable visit with us. We place great importance on making sure that appointments start on time and appreciate your feedback that we were able to accommodate your schedule quickly. We value our customers and their time, so it's always great to hear that we were able to help you in a timely manner. Thank you again!

June 08, 2023

I’ve already done this & don’t have time to do another one. She was supposed to let me know when the parts came in & she didn’t. More

by JRPCP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time share. We are sorry to hear that your time was wasted, we understand how important it is to have quick communication and updates on vehicle parts. We apologize if your experience was below expectations, and our team will take this feedback into consideration in order to help us improve. If there is anything we can do to help make up for it, please don't hesitate to reach out as we always strive for excellence with our customer service. Thank you again!

June 08, 2023

Went in for a service appointment, tire rotation and alignment, that according to them would take 2 hours MAXIMUM so I went to do a little shopping then walked back 2 hours and 10 mins after drop off to More

by yepdanielle
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Hall, Franklin Higgenbotham
Report | Print
Jun 13, 2023 -

yepdanielle responded

Rescheduled to have my vehicle worked on after leaving last time without having anything done 2 hours after dropping it off. Saw my usual guy Franklin and he took care of everything in a little over an hour in super timely fashion. He gave me his card so from now on I’m only having him and his team service my vehicle. I’ve only met Franklin but his service team is unbeatable! When they work on your vehicle it’s always done right the first time and make sure to go above and beyond and check for other repair concerns and just help you learn your vehicle inside and out. If you care about keeping the performance of your ride and the safety of its precious cargo at 100%, see Franklin 👍🏻

June 08, 2023

People were very nice an the service was prompt and carried out in a timely manner. More

by RACHELMORGIE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We're delighted to hear that our team was nice and timely with their service. We strive to make every customer's experience an excellent one, and comments like yours help us to ensure we are achieving that goal. We look forward to seeing you again soon. Thank you for choosing Cumberland Toyota!

June 08, 2023

Fast, and efficient sign-in. Very comfortable waiting area while vehicle is being serviced. Rest-rooms were very clean, and well supplied. The service assistant was very polite a More

by George
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to share your experience with us at Cumberland Toyota! It's always great to hear that our guests are staying comfortable while in our care, and we're thrilled that you found our service team to be polite and welcoming. We strive to provide exceptional service from start to finish no matter what brings you into our showroom or service area. We hope you have a pleasant driving experience ahead of you, and please do not hesitate to reach out with any additional feedback or questions. Thank you again for choosing Cumberland Toyota!

June 08, 2023

The service department did an excellent job communicating and very professional job handling all the repairs. More

by WALT.RENTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave such a positive review of your experience with the service department at Cumberland Toyota. We are thrilled to hear they were up-front and professional when it came to handling all your repairs, which is exactly what we strive for every day. Your satisfaction is our top priority, and we will continue to do whatever possible to keep your car running great. If there’s ever anything else we can do, please don’t hesitate to reach out. Thank you again and we look forward to seeing you again soon!

June 08, 2023

Easiest car purchase ever. ..this dealership aims to please and we are happy to recommend them to family and friends. You won't be disappointed working with them. More

by MVMATLANTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Ronnie Bean, Brandon Wacker
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your five-star review of our dealership! We are delighted to hear that we could provide such an easy and pleasant car purchase experience, and even more thrilled to recommend us to family and friends. Our goal is always to exceed our customers’ expectations through friendly and helpful service. Your kind words are very much appreciated by the entire Cumberland Toyota team. We look forward to being of assistance as you take advantage of your new car for years to come!

June 08, 2023

Jenny was very polite and friendly. She explained everything to me that was needed to be done. She did a really good job. She is the best!! More

by bjcarter47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

We are delighted to hear that Jenny was able to provide you with a wonderful customer experience, and we thank you for your kind words! We can assure you that she takes providing the highest levels of service and care to each and every one of our customers very seriously. It's great to know her efforts were much appreciated! If there’s anything else we can do for you in the future, don't hesitate to reach out. We hope to see you again soon.

June 08, 2023

Great place and friendly people. I’m always pleased with the people and the service. More

by barb12126e1525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for rating Cumberland Toyota with 5 stars! We are truly honored that you have come to rely on us for your car service needs. It is our primary goal to deliver top-notch customer service, so we will pass along your kind words to the entire staff here at the dealership. We look forward to seeing you again soon and making sure your every automotive need is taken care of in a timely fashion. If there’s anything else you need, please do not hesitate to contact us – our team is always here to help.

June 08, 2023

My Highlander was diagnosed over the phone with chad in parts and after what he “thought” the problem was, it didn’t fix it The lady that checked me in was very rude and said I still had to pay $360.00 for More

by delbellogranai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica Melton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for bringing your experience to our attention. It's not the kind of customer service we strive to deliver and I apologize if you felt that was the case. Your satisfaction is our most important priority and I regret the inconvenience your delay caused you. On behalf of Cumberland Toyota, I’d like to invite you back so we can do our best to serve you better this time around. We hope this unlikely experience won’t prevent you from trying us again in the future. If there was anything specific that might have made things go smoother or any suggestions that could improve your next experience with Cumberland Toyota, please let me know so we can proactively address it. Thanks again for providing your feedback and we look forward to serving you better in the future.

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