Cumberland Toyota

Cumberland Toyota Friendly, quick service from the entire staff. John was very patient. If he did not know the answer to a question, he quickly found the answer. Joh Friendly, quick service from the entire staff. John was very patient. If he did not know the answer to a question, he quickly found the answer. John endured not only our questions but our concerns. I would recommend not only Cumberland Toyota, but John Fielden in particular. This was our 2nd new car purchase from this dealership. For the reasons above and many more, this is why we returned to Cumberland Toyota. More

Get the promised price and vehicle description in writing! Things started out great with Roberta. She promised us that her offer included everything but tax, tag, and title and said she could get us a Tacoma w Things started out great with Roberta. She promised us that her offer included everything but tax, tag, and title and said she could get us a Tacoma without the back seats at a reduced price, but when the truck arrived a few weeks later (without the back seats), she denied that she lowered the price. The customer service fee was not included in her price, either. When Eric Grooms, the sales manager, saw that we were actually charged for a truck with the back seats, he offered to refund a portion of the almost $2000 we overpaid. Our original negotiated discount was not included, so we were refunded only $303.60 "for overpayment". More

Poor Customer Service First let me say that I have bought 6 vehicles from this dealership and have been mostly happy with the service. However, I recently traded my 2013 P First let me say that I have bought 6 vehicles from this dealership and have been mostly happy with the service. However, I recently traded my 2013 Prius V for a 2014 Prius V. My salesman is a friend that I have dealt with before. The dealership did not have the color Prius that I wanted but found one in Nashville. I was to pick up the car on Friday around 5:00 pm When I got to the dealership the car had not arrived but did arrive around 5:30 All of the necessary papers were being completed. I wanted the navigation system with other apps and remote start. I was told that this car had those features. Two friends were with me when I was told this. The salesman finished the paperwork about 5:55 and took them to the person who was to complete the sale and take my cash payment.(No Financing). Before I could complete the sale, the gentlemen said he had to leave that it was 6:00 and his shift was over. He said there was a fellow in another building that could finish the sale. Unfortunately I had a 6:15 appointment and didn't have time to go to another building. I had to return the next day(Saturday) to Finish the sale. I was from out of town and had to drive back to the dealership to pick up my car. After I drove off the lot, I later discovered that the car did not have remote start and the navigation system would work but noe of the apps would work because they would not work with an Iphone unless it was plugged in. It will work with the Android phone without hookup. My salesman was not aware of this. I had some very unkind words for the finance person who left before I could complete the deal. I don't if I will buy a 7th car from this dealership. Thank you, Charles Looper More

Great customer service John Fielden was very helpful in finding me exactly what I wanted. Overall, it was a much less painful experience than I had anticipated! Thank you! John Fielden was very helpful in finding me exactly what I wanted. Overall, it was a much less painful experience than I had anticipated! Thank you! More

Very friendly salesperson, nice clean showroom Would recommend these guys due to willingness to work with our budget and not try to sale add on packages that we did not need or want Would recommend these guys due to willingness to work with our budget and not try to sale add on packages that we did not need or want More

Good Service Alot of Trouble with vehicle's but Ryan was always there to answer my call and take my concerns. helped out alot. and was very curtious and friendly Alot of Trouble with vehicle's but Ryan was always there to answer my call and take my concerns. helped out alot. and was very curtious and friendly also spoke with justin and jeremy and both were very nice and understood what i needed and helped me out More

Outstanding transaction Josh Lawson was a pleasure to work with. He responded to every question and worked to meet my schedule. He went over all of my options. Josh Lawson was a pleasure to work with. He responded to every question and worked to meet my schedule. He went over all of my options. More

AWESOME!!!! Great help and got the truck I wanted with a great price. Plan on telling my friends and family to consider shopping there before any where else. Great help and got the truck I wanted with a great price. Plan on telling my friends and family to consider shopping there before any where else. More

A great car buying experience. This was my first time purchasing a vehicle, and I couldn't have been happier. Travis Fitzpatrick was upfront and helpful, and I never felt once felt This was my first time purchasing a vehicle, and I couldn't have been happier. Travis Fitzpatrick was upfront and helpful, and I never felt once felt pressured into buying. This is honestly how car salesmen should be. More

Great experience! I went in to Cumberland Toyota looking for a new Tundra after my old one was totaled in a wreck. I met salesman John Fielden when I walked in. He list I went in to Cumberland Toyota looking for a new Tundra after my old one was totaled in a wreck. I met salesman John Fielden when I walked in. He listened to my situation and what I wanted and found the perfect truck for me. He also worked out a fair price and and a good interest rate for me. In addition to the sale, he took the time to tell me about the area since I am new to town. Now I've got places to go and a nice ride to get there in! More