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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,002 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,002 reviews

June 08, 2023

Love the place. Have always been very helpful to me when I call them. They are there for you. More

by CLARKBAR007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your experience with Cumberland Toyota! We're so pleased to hear that we've been able to help out on your previous calls and create a helpful experience. Here at Cumberland Toyota, we strive to ensure our customers have a pleasant experience whenever they reach out. Thank you again for your kind words. If there's ever anything else we can do to be of assistance, please don't hesitate to get in touch.

June 07, 2023

Very cordial to meet my request and answer my questions! Took care of my Toyota Tacoma and serviced in time told to me. More

by LHKJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for the great 5-star review. We want to make sure your experiences with us are timely and convenient, and we're grateful for your acknowledgement. At Cumberland Toyota, we're passionate about providing quality service to all our customers, so we're thrilled to hear that we met your expectations! We deeply value your trust and confidence in our abilities, and our team is always here for you if you have any other questions or concerns. We certainly look forward to seeing you again soon at Cumberland Toyota!

June 07, 2023

Lexi is superb! Very helpful, courteous, and knowledgeable. We came back today to get assistance with the App, after changing to new phones. Lexi was anxious to More

by BobPam
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean, Lexi Buckler
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your recent visit at Cumberland Toyota! We are so pleased that Lexi and Ronnie were able to help make your experience a great one. We really appreciate that you chose us and feedback like yours is what drives us to keep providing amazing customer service. Please let us know if there is anything else we can do for you in the future!

June 07, 2023

Staff is always friendly and accommodating. The facility is clean and I feel like I can trust this location to always have my best interest at heart. More

by WAYNEBOGLEJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

At Cumberland Toyota, we pride ourselves on providing an outstanding experience for all our customers. We're so glad to read you felt welcome and appreciated during your visit with us. We always strive to offer friendly service and trusted advice, so it's great to hear you feel like we can be depended on. We hope you'll come back soon - thank you for choosing Cumberland Toyota!

June 07, 2023

Very attentive to what I needed and explained options available. Was ready at the appointed time, never rushed or pushed me to a decision. More

by Lisagfuller
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your 5-star review, we're so pleased to see you enjoyed your experience at Cumberland Toyota! We strive to make sure all of our customers have the best experience possible and it's wonderful to know that we were able to meet and exceed your expectations. It's also great to hear that you felt comfortable with the process and didn't feel rushed when deciding on a product or service. We work hard every day to ensure top-notch customer service and we take your feedback into consideration when looking for areas of improvement. Once again, thank you for choosing Cumberland Toyota as your automotive experts and we're happy that everything went well!

June 07, 2023

Treated great as always. Have dealt with Josh for many years and never had any problems. Will continue to deal with dealership. More

by CHIEFANG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson, Travis Fitzpatrick
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your kind words, and for continuing to shop with Cumberland Toyota! Josh will be overjoyed to hear that he is providing the excellent service we strive for -- it's customers like you that keep us going. We look forward to seeing what your continued support brings, and working with you in the future.

June 07, 2023

Jenny is my "go to" person at Toyota. I have complete confidence that whatever she tell me about required services for my vehicle are indeed appropriate and necessary. In addition, she More

by delizandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to write such a great review about Jenny and our Cumberland Toyota team. We sincerely appreciate your feedback, as we strive to create a five-star experience for each and every customer. Jenny's attention to detail is exceptional, and we are so pleased that her commitment to quality has been noticed! We value our customers and their loyalty, so it means the world to us when they take the time to share their experiences. Thanks again for your kind words. All of us at Cumberland Toyota look forward to serving you in the future!

June 07, 2023

Prompt and courteous and would recommend this dealership to everyone. Will make next appt there More

by MBF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you so much for your 5-star review. We are thrilled to know that we were able to provide you with a prompt and courteous experience. We strive to ensure our guests feel welcomed, respected, and appreciated every time they come in. We are so glad you plan on keeping us in mind when making your next car appointment! Thank you again for this lovely review, we truly appreciate it.

June 07, 2023

Most times I'm in and out quick. Don't try to up sale or do work that's not needed. More

by enest70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for leaving a review and rating us so highly! At Cumberland Toyota, we are determined to make sure every customer visit is an enjoyable one. We understand that speed and value are important when it comes to servicing vehicles. That's why we don't try to upsell or recommend services that are not needed, as our goal is to help each customer with the repairs they require. We're so glad that your experience was quick and effective! We look forward to seeing you again soon.

June 04, 2023

Great service and friendly service was fast staff was courteous and professional was very helpful More

by babyg0307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Joby Allen
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

We’re thrilled to read your positive feedback about your experience at Cumberland Toyota! Hearing that our service was fast and all of our team members were courteous and professional means a lot to us and shows us we are meeting the needs of our customers. We strive to provide top-notch customer service with every visit and it looks like we achieved that goal on your visit. Thanks for taking the time to review us, we really appreciate it!

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