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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,002 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,002 reviews

July 17, 2024

Jenny Furton and entire team was so awful to work with no one knew about my warranty wanted to charge me $1000 for my broke down 3 year old car! No warranty’s like they promise when you are signing to buy. W More

by Toyota000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Furton
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Jul 18, 2024 -

Cumberland Toyota responded

We apologize for any confusion regarding your warranty coverage. Typically, manufacturer warranties expire after 60,000 miles, which may be the case with your vehicle. We recommend contacting the dealership where you purchased your car, as they may offer an extended warranty that could apply. Regarding our oil change recommendations and additional charges, our goal is to provide top-notch care for your vehicle. While we encourage regular service at our facility for optimal performance, we understand and respect our customers' preferences. We regret any misunderstanding or inconvenience caused. Regarding the diagnostic process, you're correct that we prefer to conduct our own assessment at our dealership. This ensures accurate information before proceeding with any repairs, similar to seeking a second opinion from a specialist. We sincerely wish you the best with your vehicle and hope the other service shop resolves your issue promptly.

June 11, 2024

Christy Herd was able to get me exactly what I wanted in a very short time frame. Her knowledge and helpfulness was the best I’ve ever experienced at a dealership. Highly recommend! More

by MHar
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christy Herd
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May 10, 2024

Christy Herd was easy going and thorough in the buying process. Dusty Atkinson made sure we understood everything about financing, and Lexi Buckler was amazing at explaining all the features of the car af More

by Stephanie Slagle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dusty Atkinson, Christy Herd, Lexi Buckler
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March 24, 2024

We had a great experience here with Christy Herd, she was very helpful and pleasant to work with! More

by Colton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Herd
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March 16, 2024

My daughter bought a Toyota 4 Runner from Christy Herd and we came back to buy another vehicle from Christy. We will only use Christy because she is a wonderful and helpful individual buying a new vehicl More

by sashacwright
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Herd
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February 24, 2024

I have bought 3 cars from this dealership. Christy Herd has always been very helpful and very knowledgeable about the vehicles. She helped with the phone setup. She explained how to use the op More

by jann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Herd
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December 21, 2023

You lost my business several reasons just not professional and damaged my car and the price of oil change 75 dollars that's outrageous More

by robertposton54
Recommend Dealer
No
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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November 07, 2023

Warranty service was performed as requested and on time. The service department was very courteous and professional. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Report | Print
November 02, 2023

I arrived at overdrive to trade in my old car and get a newer, more reliable car and it was a great decision, David and his staff are truly incredible, the whole process went seamlessly and was totally str More

by Connor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison C., David Gist
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Nov 04, 2023 -

Cumberland Toyota responded

We are so delighted to hear that your experience with David and the Cumberland Toyota team was seamless and stress-free! We know that it can often be a complicated process to purchase, trade-in, and finance a new vehicle, but we're glad that our staff were able to help you every step of the way. We take great pride in providing our customers with excellent service, so thank you for sharing your positive feedback. We look forward to serving you again soon for any of your further vehicular needs!

October 19, 2023

Christy Hard is the best! It was a pleasure buying my RAV4 from her! When I am ready to buy again, I will absolutely buy from her. I will recommend Christy to my friends to More

by Khaynes
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christy Herd
Report | Print
Nov 04, 2023 -

Cumberland Toyota responded

We'd like to thank you for recommending Christy and Cumberland Toyota to your friends. We are sincerely grateful for your great review and we are delighted that you enjoyed working with Christy and that you're driving away in a new RAV4! We strive to provide exceptional customer service and it's wonderful to hear that was your experience. We hope to see you again soon - take care!

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