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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

June 02, 2023

Great communication. ..drives great... would definitely recommend and use for our 3 Toyota’s and Lexus More

by jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your kind review of Cumberland Toyota! We are so glad to hear that you found our communication was great and that our cars drive great. It's gratifying to know that you plan on coming back with your three Toyotas and Lexus. We will look forward to seeing you again soon. Thank you again for sharing your experience with us!

May 29, 2023

Very first service always friendly very helpful staff. They go out of their way to make sure I’m taking care of. More

by bshelton1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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Jun 17, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words about Cumberland Toyota, it means a lot to us! We strive to provide first-rate customer service and it sounds like we succeeded in making your experience with us a positive one. I'm glad to hear you're taking care of with our help and that our staff went above and beyond for you. Please feel free to reach out anytime if there's anything else we can do for you. Looking forward to seeing you again soon!

May 29, 2023

Polite - friendly - get the job done quickly - always accommodate to your schedule - never have been disappointed with any service More

by VMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us your feedback, we are so glad you had an exceptional experience when visiting our dealership. We really appreciate that our staff was able to meet your needs in a friendly and timely manner. At Cumberland Toyota, we strive to be accommodating and provide quick and reliable service, so we’re delighted to hear that this was reflected in your experience. We hope to see you back again soon!

May 28, 2023

Venessa was great to deal with! She made the new car buying process so easy with great communication! More

by MIKE.ARMENDARIZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Venessa Neal
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Jun 17, 2023 -

Cumberland Toyota responded

We're thrilled Venessa could help make your new car buying process so easy, and that you had a positive experience overall here at Cumberland Toyota! Our team pride themselves on outstanding customer service and we take the extra effort to make sure our customers are treated with the highest regard. Thank you for taking the time to provide us with these generous words, we truly appreciate it. We hope to see you again in the near future when your vehicle needs service or if you need another vehicle upgrade.

May 27, 2023

Customer service was beyond fantastic. We had consistently been getting serviced at Toyota of Murfreesboro and had always gotten the short end of the stick every time we went. We will be g More

by RJPASCHAL95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Thomas, Franklin Higgenbotham
Report | Print
May 27, 2023 -

Cumberland Toyota responded

Thank you for the wonderful review, and we are so pleased that you now consider Cumberland Toyota to be your go-to place for servicing your Camry! We strive to provide outstanding customer service with every visit, and it is fantastic to know that we exceeded all of your expectations in this regard. We very much appreciate the trust you have placed in us to take care of your car, and we look forward to welcoming you back here soon.

May 27, 2023

Great people. But overworked! Great service. There was one time I had to wait 3 hrs and had an appt at 2 to install a battery and replace tire which was under war More

by ELAINE.WINNINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham
Report | Print
May 27, 2023 -

Cumberland Toyota responded

Thank you for your honest feedback. We appreciate your kind words and understanding regarding the wait time during your appointment. We have taken your comments into consideration to ensure that our guests don't experience delays like this in the future and apologize for any inconvenience caused. Our team works hard to be sure we provide great service and it's our aim to meet customer expectations. We're glad that you still had a good overall experience at Cumberland Toyota and hope to see you again soon!

May 27, 2023

We’ve bought and done maintenance on them for 15-20years, and have always been very satisfied More

by KELLY.PIEPMEIER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
May 27, 2023 -

Cumberland Toyota responded

We at Cumberland Toyota are so pleased to hear about your loyalty and satisfaction over the last 15-20 years! It means a lot to us that you have consistently put your trust in our dealership for all your car needs, and we look forward to providing many more years of service. We truly appreciate your support and will continue to do the best that we can to live up to your expectations. Thank you for the five stars!

May 26, 2023

Very helpful and professional. Communicates information well. Excellent customer service and interested in helping the client obtain the vehicle of choice. More

by MDM2111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberta Love
Report | Print
May 27, 2023 -

Cumberland Toyota responded

Thank you for your kind words about our team at Cumberland Toyota, your five-star review is greatly appreciated! We take pride in offering friendly service and efficient communication aimed at helping customers find the perfect vehicle for their needs. Our staff are always available to answer your questions and we strive to ensure you receive nothing but the best customer care possible. We look forward to seeing you again!

May 26, 2023

Cody Thomas was top notch as a salesman! He was very kind, friendly, and helpful. He made the process great from start to finish! More

by sbrewing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Thomas
Report | Print
May 27, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your experience with us, we really appreciate it! We are thrilled to hear that your car buying experience was great from start to finish. We are so pleased that Cody Thomas was able to provide you with friendly and helpful service. We strive to make sure everyone who visits or purchases a car from Cumberland Toyota has a positive and enjoyable experience. Thank you again for the fantastic review. We look forward to seeing you again soon!

May 26, 2023

Cumberland Toyota always does a good job, and they explain things well. Little bit of a wait, but there were a lot of people there for service. More

by LHARRIS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Stallings
Report | Print
May 27, 2023 -

Cumberland Toyota responded

We’re delighted to hear that Cumberland Toyota did such a great job! We understand your time is precious and we promise to always do our best to cut wait times short, so you can get back on the road as soon as possible. Thanks for leaving us such an excellent review and giving us this opportunity to improve our services. It means a lot to us. We look forward to seeing you again soon!

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