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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

May 26, 2023

Great service as always. Very through details about the service and how long it would take. More

by IDWALKER1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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May 27, 2023 -

Cumberland Toyota responded

Thank you for your feedback. We are glad to hear that you received exemplary service from our team at Cumberland Toyota. We take great pride in providing excellent customer care and we're glad that we could make the process as smooth and seamless as possible. It's always our goal to keep clients informed of all the details they need to know during their visit with us. Thank you again for your five star rating and your kind words!

May 25, 2023

Very pleased with sales and service dept. Ronnie Bean was awesome in acquiring the vehicle we wanted at a very good price. 5 star salesman! More

by BABARP28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean
Report | Print
May 27, 2023 -

Cumberland Toyota responded

Thank you for taking the time to write such a positive review of your experience at Cumberland Toyota. We’re so glad to hear that you had a great experience with Ronnie Bean and were able to acquire the vehicle you wanted at a good price. Our sales team works very hard to ensure our customers get the best possible price and we are incredibly delighted that Ronnie was able to exceed your expectations. We also highly value any feedback received and will pass this on to Ronnie along with all the other departments here at Cumberland Toyota. Thank you again for choosing Cumberland Toyota!

May 25, 2023

Excellent customer service and pleased with quality of service especially the multipoint inspection report. However, seems pricey even with discounts. More

by MontereyJack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get a name
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May 27, 2023 -

Cumberland Toyota responded

Thank you for leaving such a glowing review of Cumberland Toyota, we really appreciate your feedback! We're so thrilled to learn that you received excellent customer service and were pleased with the quality of our service. We strive to provide the best possible experience for our customers and we take your comment about our prices seriously. We appreciate that value is important to our customers and would be more than happy to speak with you further about what pricing options may be available. Thank you again for taking the time to leave your review, please don't hesitate reach out if there's anything else we can do for you!

May 25, 2023

Service was fast and very thorough. Friendly service I will definitely be back soon for another oil change. More

by mjkreig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
May 27, 2023 -

Cumberland Toyota responded

Thank you so much for sharing your positive experience at Cumberland Toyota! We are thrilled that our team was able to provide you with such great service and that it was both fast and thorough. We also appreciate the friendly service—we strive to make every customer visit enjoyable. We look forward to seeing you again soon for your next oil change, and will always do our best to continue providing transparent, honest service at Cumberland Toyota. Please don't hesitate to reach out if there is anything else we can do for you during your visits!

May 25, 2023

Clean, professional, always helpful, nice customer service, nice lobby,everyone seems enjoy their work load. More

by gizzyjane15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Report | Print
May 27, 2023 -

Cumberland Toyota responded

Thank you for taking the time to submit a review and your kind words about Cumberland Toyota. We appreciate your recognition of the team and their hard work in providing excellent customer service. Everyone here loves what they do, and that is evident in all the efforts we make to ensure your visit is stress free. We strive to provide an enjoyable experience for all of our customers and are very appreciative of feedback like yours. Thank you again and we look forward to seeing you again soon!

May 25, 2023

friendly great service more friendly then Roberts Toyota in manchester tn will come back for all my services More

by Gennie Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Report | Print
May 27, 2023 -

Cumberland Toyota responded

We are delighted to hear that you had a wonderful experience at Cumberland Toyota. We pride ourselves in providing exceptional customer service and it's wonderful to know our associates are exceeding your expectations. Thank you so much for choosing us - we look forward to seeing you again soon for all of your automotive needs.

May 25, 2023

Great service they were friendly and professional took my car in when I arrived. Recommend More

by Susan4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
May 27, 2023 -

Cumberland Toyota responded

Thank you so much for the 5-star rating, and for giving us your business! We always strive to provide excellent customer service, and are glad that we met your expectations during your visit. Our team of friendly and professional staff work hard to ensure our customers get the best experience possible at Cumberland Toyota, so it's great to hear that we made a good impression. We hope you'll continue to choose Cumberland Toyota for all of your automotive needs in the future. If there is ever anything else we can do for you, please let us know.

May 24, 2023

Great customer service and speedy service! Got my car in and out in a timely fashion! More

by Laiseahusk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Report | Print
May 27, 2023 -

Cumberland Toyota responded

We're so thrilled to hear that Cumberland Toyota exceeded your expectations with our customer service and speedy service! Our team takes great pride in providing quality car care and excellent customer service, so thank you for taking the time to share your experience. We look forward to seeing you again soon!

May 24, 2023

Always friendly and respectful. Never leave me waiting long while my car is serviced. Nice area to wait. More

by SHARONRODGERSRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
May 27, 2023 -

Cumberland Toyota responded

Thank you for your 5-star review of Cumberland Toyota! We are so happy to hear that you have enjoyed the service and respect of our team throughout your visits. It is always our goal to make every visit a positive experience, and it sounds like we have achieved that with you. We also appreciate that you have taken note of our comfortable waiting area. We look forward to continuing to provide excellent customer service in the future. Thank you for your kind words.

May 24, 2023

Good,helpfulness, good service advisors,good service,fast,straight forward with there word,nice people More

by ronald myers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
May 27, 2023 -

Cumberland Toyota responded

Thank you for such a wonderful review of Cumberland Toyota! We strive to provide the highest standards of customer service and we’re glad that your experience with us was so positive. Your kind words about our helpfulness, service advisors, speed, and how straightforward we are are greatly appreciated. Our team is delighted to hear you had an enjoyable experience in dealing with us and it's a pleasure having customers like you who always leave us kind feedback. Thank you again!

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