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Cumberland Toyota

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.5
3,006 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,006 reviews

May 28, 2023

Venessa was great to deal with! She made the new car buying process so easy with great communication! More

by MIKE.ARMENDARIZ4
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Venessa Neal
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Jun 17, 2023 -

Cumberland Toyota responded

We're thrilled Venessa could help make your new car buying process so easy, and that you had a positive experience overall here at Cumberland Toyota! Our team pride themselves on outstanding customer service and we take the extra effort to make sure our customers are treated with the highest regard. Thank you for taking the time to provide us with these generous words, we truly appreciate it. We hope to see you again in the near future when your vehicle needs service or if you need another vehicle upgrade.

May 27, 2023

Customer service was beyond fantastic. We had consistently been getting serviced at Toyota of Murfreesboro and had always gotten the short end of the stick every time we went. We will be g More

by RJPASCHAL95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Thomas, Franklin Higgenbotham
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May 27, 2023 -

Cumberland Toyota responded

Thank you for the wonderful review, and we are so pleased that you now consider Cumberland Toyota to be your go-to place for servicing your Camry! We strive to provide outstanding customer service with every visit, and it is fantastic to know that we exceeded all of your expectations in this regard. We very much appreciate the trust you have placed in us to take care of your car, and we look forward to welcoming you back here soon.

May 27, 2023

Great people. But overworked! Great service. There was one time I had to wait 3 hrs and had an appt at 2 to install a battery and replace tire which was under war More

by ELAINE.WINNINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham
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May 27, 2023 -

Cumberland Toyota responded

Thank you for your honest feedback. We appreciate your kind words and understanding regarding the wait time during your appointment. We have taken your comments into consideration to ensure that our guests don't experience delays like this in the future and apologize for any inconvenience caused. Our team works hard to be sure we provide great service and it's our aim to meet customer expectations. We're glad that you still had a good overall experience at Cumberland Toyota and hope to see you again soon!

May 27, 2023

We’ve bought and done maintenance on them for 15-20years, and have always been very satisfied More

by KELLY.PIEPMEIER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
May 27, 2023 -

Cumberland Toyota responded

We at Cumberland Toyota are so pleased to hear about your loyalty and satisfaction over the last 15-20 years! It means a lot to us that you have consistently put your trust in our dealership for all your car needs, and we look forward to providing many more years of service. We truly appreciate your support and will continue to do the best that we can to live up to your expectations. Thank you for the five stars!

May 26, 2023

Very helpful and professional. Communicates information well. Excellent customer service and interested in helping the client obtain the vehicle of choice. More

by MDM2111
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Roberta Love
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May 27, 2023 -

Cumberland Toyota responded

Thank you for your kind words about our team at Cumberland Toyota, your five-star review is greatly appreciated! We take pride in offering friendly service and efficient communication aimed at helping customers find the perfect vehicle for their needs. Our staff are always available to answer your questions and we strive to ensure you receive nothing but the best customer care possible. We look forward to seeing you again!

May 26, 2023

Great service as always. Very through details about the service and how long it would take. More

by IDWALKER1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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May 27, 2023 -

Cumberland Toyota responded

Thank you for your feedback. We are glad to hear that you received exemplary service from our team at Cumberland Toyota. We take great pride in providing excellent customer care and we're glad that we could make the process as smooth and seamless as possible. It's always our goal to keep clients informed of all the details they need to know during their visit with us. Thank you again for your five star rating and your kind words!

May 26, 2023

Cody Thomas was top notch as a salesman! He was very kind, friendly, and helpful. He made the process great from start to finish! More

by sbrewing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Thomas
Report | Print
May 27, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your experience with us, we really appreciate it! We are thrilled to hear that your car buying experience was great from start to finish. We are so pleased that Cody Thomas was able to provide you with friendly and helpful service. We strive to make sure everyone who visits or purchases a car from Cumberland Toyota has a positive and enjoyable experience. Thank you again for the fantastic review. We look forward to seeing you again soon!

May 26, 2023

Cumberland Toyota always does a good job, and they explain things well. Little bit of a wait, but there were a lot of people there for service. More

by LHARRIS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Stallings
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May 27, 2023 -

Cumberland Toyota responded

We’re delighted to hear that Cumberland Toyota did such a great job! We understand your time is precious and we promise to always do our best to cut wait times short, so you can get back on the road as soon as possible. Thanks for leaving us such an excellent review and giving us this opportunity to improve our services. It means a lot to us. We look forward to seeing you again soon!

May 25, 2023

Very pleased with sales and service dept. Ronnie Bean was awesome in acquiring the vehicle we wanted at a very good price. 5 star salesman! More

by BABARP28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean
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May 27, 2023 -

Cumberland Toyota responded

Thank you for taking the time to write such a positive review of your experience at Cumberland Toyota. We’re so glad to hear that you had a great experience with Ronnie Bean and were able to acquire the vehicle you wanted at a good price. Our sales team works very hard to ensure our customers get the best possible price and we are incredibly delighted that Ronnie was able to exceed your expectations. We also highly value any feedback received and will pass this on to Ronnie along with all the other departments here at Cumberland Toyota. Thank you again for choosing Cumberland Toyota!

May 25, 2023

Excellent customer service and pleased with quality of service especially the multipoint inspection report. However, seems pricey even with discounts. More

by MontereyJack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get a name
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May 27, 2023 -

Cumberland Toyota responded

Thank you for leaving such a glowing review of Cumberland Toyota, we really appreciate your feedback! We're so thrilled to learn that you received excellent customer service and were pleased with the quality of our service. We strive to provide the best possible experience for our customers and we take your comment about our prices seriously. We appreciate that value is important to our customers and would be more than happy to speak with you further about what pricing options may be available. Thank you again for taking the time to leave your review, please don't hesitate reach out if there's anything else we can do for you!

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