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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,002 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,002 reviews

May 24, 2023

Always friendly and respectful. Never leave me waiting long while my car is serviced. Nice area to wait. More

by SHARONRODGERSRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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May 27, 2023 -

Cumberland Toyota responded

Thank you for your 5-star review of Cumberland Toyota! We are so happy to hear that you have enjoyed the service and respect of our team throughout your visits. It is always our goal to make every visit a positive experience, and it sounds like we have achieved that with you. We also appreciate that you have taken note of our comfortable waiting area. We look forward to continuing to provide excellent customer service in the future. Thank you for your kind words.

May 24, 2023

Great customer service and speedy service! Got my car in and out in a timely fashion! More

by Laiseahusk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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May 27, 2023 -

Cumberland Toyota responded

We're so thrilled to hear that Cumberland Toyota exceeded your expectations with our customer service and speedy service! Our team takes great pride in providing quality car care and excellent customer service, so thank you for taking the time to share your experience. We look forward to seeing you again soon!

May 24, 2023

Good,helpfulness, good service advisors,good service,fast,straight forward with there word,nice people More

by ronald myers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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May 27, 2023 -

Cumberland Toyota responded

Thank you for such a wonderful review of Cumberland Toyota! We strive to provide the highest standards of customer service and we’re glad that your experience with us was so positive. Your kind words about our helpfulness, service advisors, speed, and how straightforward we are are greatly appreciated. Our team is delighted to hear you had an enjoyable experience in dealing with us and it's a pleasure having customers like you who always leave us kind feedback. Thank you again!

May 23, 2023

Service was perfomed on time with same day service. Very pleased with Cumberland Toyota and the service department More

by M Flatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
May 27, 2023 -

Cumberland Toyota responded

Thank you for your patronage and leaving your positive feedback. We're delighted to hear that our Service Department was able to repair your vehicle in a timely manner and exceed your expectations! It's always great to hear success stories from our customers and we appreciate you taking the time to let us know how satisfied you were with this service. We value our customer relationships and strive to provide the best experience possible so it's nice to know our efforts are truly appreciated!

May 23, 2023

Service was perfomed on time with same day service. Very pleased with Cumberland Toyota and the service department More

by M Flatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
May 27, 2023 -

Cumberland Toyota responded

Hello there! Thank you for taking the time to share your experience with us. We are thrilled to hear you were very pleased with the service provided by our team. Our goal is always to ensure same day service and that your expectations are met, and it sounds like we achieved that this time! We will be sure that your feedback is shared in order to recognize the great performance of our service department. The team at Cumberland Toyota strives hard every day to provide excellent customer service, so it's nice to know we're delivering on our promises. Please don't hesitate to reach out if there's anything else we may do for you. Thank you again for being part of the Cumberland Toyota family!

May 22, 2023

I have been with Toyota for years and they have never disapointed me. Great people and great service that I trust totally. More

by carol.beaty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Report | Print
May 27, 2023 -

Cumberland Toyota responded

Thank you for your glowing review and kind words about our team at Cumberland Toyota. We are honored knowing that you have chosen to stay loyal to Toyota over the years and that you trust our service. It is extremely rewarding to receive recognition, and we look forward to continually providing a great customer experience here at Cumberland Toyota!

May 21, 2023

Fifth vehicle we bought here with Josh. . Service , support, and fair pricing are always top notch. More

by donalverson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, five stars., Brandon Hall, Jenny Furton, Erica Melton
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May 21, 2023 -

donalverson1 responded

Great job as usual.

May 20, 2023

The service representatives were very busy at 10 AM. They apologized for the wait due to volume even though it was less than 15 minutes. Everyone wS eager to please. My service rep explained all the wo More

by rocinroc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton a stallings
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May 27, 2023 -

Cumberland Toyota responded

Thank you for your review of our Cumberland Toyota service center. We are very pleased to hear that the wait time for your appointment was under 15 minutes and that our staff took the time to make sure you felt valued as a customer. It is important to us that we provide the best possible customer service experience and we appreciate your feedback. We pride ourselves on offering quick, accurate, efficient, and professional service from the moment our customers arrive in our facility until they drive away with a smile. We are really glad to have lived up to this expectation during your visit and look forward to serving you again in the future!

May 20, 2023

I experienced great customer service and a sales associate who went out of her way to accommodate my new vehicle. More

by MDM2111
Recommend Dealer
Yes
Employees Worked With
Roberta Love
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May 27, 2023 -

Cumberland Toyota responded

We are so pleased to hear that you had a great experience at Cumberland Toyota. We strive to provide excellent customer service and do everything we can to make sure our customers feel welcome, valued, and taken care of. We are delighted to know that the sales associate went above and beyond in assisting your purchase for your new vehicle. Thank you for your 5-star review and kind words - it means a lot to us! We look forward to seeing you back here soon.

May 20, 2023

Over 2 hrs for an oil change is ridiculous. Also I was misinformed or maybe just a misunderstanding about my first oil change. I had my 2023 for over 6 months and thought I had to bring it More

by DISKIN316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine was very nice and helpful.
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May 27, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your Cumberland Toyota service experience, we sincerely appreciate it. We always do our best to optimize customer service and make sure that each of our clients have the reliability and peace of mind they deserve. We are very sorry to hear we did not meet your expectations on this particular occasion as it can be inconvenient when oil change services take longer than expected. Furthermore, we apologize if there was any misunderstanding with regards to your first oil change. We understand how important it is to make educated decisions about your vehicle ownership and would like to thank you again for leaving us your feedback so that we may continue making improvements in our processes.

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