Cumberland Toyota

Cumberland Toyota responded

We are delighted to hear that your service experience with us was enjoyable and speedy! We strive to create the best customer experience possible for all who visit Cumberland Toyota in Cookeville. Thank you for being a loyal customer and leaving us such a positive review. We hope you continue to have great experiences with us and we look forward to serving you again!

Cumberland Toyota responded

Thank you for your five-star review of our service department! We strive to deliver the highest quality of service, and it's great to hear that we met your expectations. We understand that your time is valuable, so we're sorry if it took a little longer than expected - rest assured that we'll always do our best to complete your service quickly. We really appreciate your recommendation of Cumberland Toyota and look forward to seeing you again for future services.

Cumberland Toyota responded

Thank you for taking the time to leave your positive review of Cumberland Toyota. We are happy to see that all our staff were able to provide you with excellent service, and it truly means a lot to us! Our team strives hard to make sure every visit is an enjoyable one, so we're glad you had a great experience. We truly appreciate your loyalty and look forward to seeing you again soon. Have a wonderful day!

Cumberland Toyota responded

We are thrilled to hear that your experience with Cumberland Toyota was excellent! We value our customers and know how important it is for them to feel welcome in an environment that is comfortable, clean and efficient. It's great to know that we met this goal and even exceeded your expectations. We understand the value of time, so it's wonderful that you never had to wait more than 10 minutes during your visit. We are glad that you rated us a five-star and look forward to continuing to provide outstanding customer service on each visit. Thank you for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for taking the time to share your review. We apologize that we did not meet your expectations and thank you for letting us know this feedback. At Cumberland Toyota, our goal is to provide an excellent customer service experience with every visit and it appears that we have not met that goal. We will use hindsight from this experience to re-evaluate our processes and ensure we are providing the best possible customer service for each individual. We hope you will give us another opportunity in the future and allow us to show you what type of service we truly pride ourselves on.

4wheelerm responded

I can get get my car serviced at countless places but Jenny Furton is absolutely the reason I chose Cumberland Toyota

Cumberland Toyota responded

Thank you for the kind words about Jenny, and for taking the time to leave such great feedback on your experience at Cumberland Toyota. We appreciate it! We are delighted that she had the knowledge needed to diagnose your vehicle's issue, and that your experience with us was a positive one. Our team takes pride in providing reliable auto repair service and quality customer care. We aim to help our customers feel always heard and taken care of throughout their time working with us. We hope to have the opportunity to work with you again soon!

Cumberland Toyota responded

Thank you for taking the time to visit us at Cumberland Toyota and for providing feedback regarding your two visits. We are so glad that you found our service department prompt, professional and were pleased with your interactions with Jenny. We regret knowing that your sales experience was not satisfactory and we apologize if the interactions between you and our team did not meet the high standards of quality and commitment we strive to provide in every area of our dealership. Please know that we use customer feedback to ensure that each call, email, and especially each visit to our showroom is a positive experience. We'll pass on your feedback to our sales staff so they can bear it in mind during future interactions with customers. Thank you again for bringing this matter to attention. It is always helpful to receive constructive criticism from valued customers like yourself. If there's anything else we can do for you in regard to this visit, please don't hesitate to contact us again directly.

Cumberland Toyota responded

Thank you so much for your continued trust and loyalty, it means a great deal to us here at Cumberland Toyota. We are deeply humbled by all the support and take great pride in knowing we've been able to meet your expectations in both the dealership and service departments. We strive to offer excellent customer service with low-to-no pressure, and it's wonderful to hear that we have achieved that with you. Nonetheless, if there are ever any concerns or issues regarding our services please do not hesitate to contact us. Once again, thank you for the positive review! We look forward to continuing this wonderful partnership in the years ahead.

Cumberland Toyota responded

Thank you so much for your kind words about your experience with Cumberland Toyota! We are delighted to hear that we had you back on the road in such record time and that our team was able to address your battery issues quickly. It sounds like you're definitely getting the very best service from our team and we appreciate you taking the time to give us a wonderful five-star review!