Cumberland Toyota

Cumberland Toyota responded

Thank you for your glowing review. We are so glad to hear you had such a pleasant experience at Cumberland Toyota. Our team puts a lot of effort into delivering excellent customer service, and we're very happy that it paid off in your visit. We recognize the importance of providing access to knowledgeable staff and timely services, so it's great to know we could meet your expectations. We truly appreciate you taking the time to leave such kind feedback about your visit and hope to see you again in the future.

Cumberland Toyota responded

Thank you so much for your positive review of Cumberland Toyota! We are so glad to hear that we have been able to accommodate your service requests in a timely manner. Our goal is to ensure our customers have a wonderful experience when they come to our dealership, and it sounds like we were successful! If you ever need anything else from us please don't hesitate to ask. Thank you again for your kind words and loyalty – we appreciate all of our customers.

Cumberland Toyota responded

Thank you for your five-star review of our service department! We strive to deliver the highest quality of service, and it's great to hear that we met your expectations. We understand that your time is valuable, so we're sorry if it took a little longer than expected - rest assured that we'll always do our best to complete your service quickly. We really appreciate your recommendation of Cumberland Toyota and look forward to seeing you again for future services.

Cumberland Toyota responded

We are delighted to hear that your service experience with us was enjoyable and speedy! We strive to create the best customer experience possible for all who visit Cumberland Toyota in Cookeville. Thank you for being a loyal customer and leaving us such a positive review. We hope you continue to have great experiences with us and we look forward to serving you again!

Cumberland Toyota responded

Thank you for your kind review of Cumberland Toyota! We truly appreciate hearing your experience was satisfying and that our staff were both pleasant and courteous. Your feedback is invaluable to ensure we're striving to extend the best customer service possible. It's always a pleasure to have you here at Cumberland Toyota, please don't hesitate to give us a call if you ever need assistance in the future. Wishing you safe travels!

Cumberland Toyota responded

Thank you for taking the time to leave your positive review of Cumberland Toyota. We are happy to see that all our staff were able to provide you with excellent service, and it truly means a lot to us! Our team strives hard to make sure every visit is an enjoyable one, so we're glad you had a great experience. We truly appreciate your loyalty and look forward to seeing you again soon. Have a wonderful day!

Cumberland Toyota responded

Thank you for taking the time to share your review. We apologize that we did not meet your expectations and thank you for letting us know this feedback. At Cumberland Toyota, our goal is to provide an excellent customer service experience with every visit and it appears that we have not met that goal. We will use hindsight from this experience to re-evaluate our processes and ensure we are providing the best possible customer service for each individual. We hope you will give us another opportunity in the future and allow us to show you what type of service we truly pride ourselves on.

Cumberland Toyota responded

Thank you for taking the time to visit us at Cumberland Toyota and for providing feedback regarding your two visits. We are so glad that you found our service department prompt, professional and were pleased with your interactions with Jenny. We regret knowing that your sales experience was not satisfactory and we apologize if the interactions between you and our team did not meet the high standards of quality and commitment we strive to provide in every area of our dealership. Please know that we use customer feedback to ensure that each call, email, and especially each visit to our showroom is a positive experience. We'll pass on your feedback to our sales staff so they can bear it in mind during future interactions with customers. Thank you again for bringing this matter to attention. It is always helpful to receive constructive criticism from valued customers like yourself. If there's anything else we can do for you in regard to this visit, please don't hesitate to contact us again directly.

4wheelerm responded

I can get get my car serviced at countless places but Jenny Furton is absolutely the reason I chose Cumberland Toyota

Cumberland Toyota responded

Thank you for the kind words about Jenny, and for taking the time to leave such great feedback on your experience at Cumberland Toyota. We appreciate it! We are delighted that she had the knowledge needed to diagnose your vehicle's issue, and that your experience with us was a positive one. Our team takes pride in providing reliable auto repair service and quality customer care. We aim to help our customers feel always heard and taken care of throughout their time working with us. We hope to have the opportunity to work with you again soon!