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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

May 16, 2023

Always prompt and courteous service, Jenny keeps you informed as service progresses. Wouldn’t take my cars anywhere else. More

by Carman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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May 27, 2023 -

Cumberland Toyota responded

Thank you for your kind words and five-star rating about the service at Cumberland Toyota! We are delighted to hear that our staff has been so helpful throughout your visits. Jenny is an integral part of the team here, and we appreciate that she has kept you informed while getting your car taken care of. We hope to continue to provide you with prompt and courteous service in the future. We understand the value of loyal customers such as yourself, and are proud that you choose Cumberland Toyota for all of your automotive needs. Thank you again for choosing us!

May 14, 2023

Brought my 2023 Camry in for its 10,000 mile service, and everything went very smoothly. More

by Markdashark251
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Report | Print
May 15, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words and 5-star rating. We are thrilled to hear that your service with us went well! Our staff at Cumberland Toyota strives to provide only the best customer service possible. We understand your time is valuable, and we're grateful for the opportunity to be of service and glad you left feeling positive about your experience. Thank you for bringing your 2023 Camry in for its 10,000-mile service—it's a pleasure working with you!

May 14, 2023

Always great service at Toyota! !!! Everyone is willing to help and show you if something needs to be replaced More

by cninnear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
May 15, 2023 -

Cumberland Toyota responded

We are so glad you found great service at Cumberland Toyota, and thank you for your 5-star review! We strive each and every day to provide the best customer service in our industry. We're delighted that our staff was able to help you with any of your needs, and we appreciate your willingness to give us a shout out! Thank you for being one of our valued customers.

May 14, 2023

Nice job of service and easy to work with, most helpful. Good experience and timely. More

by deborahwatts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joby Allen
Report | Print
May 15, 2023 -

Cumberland Toyota responded

Thank you for your positive review regarding your experience at Cumberland Toyota! It's always a pleasure to provide customers with exceptional service through our knowledgeable staff and top of the line products. We are proud that our team was able to help you in a timely manner, and we are glad that we could be part of the process for an easy and efficient experience. Thank you for choosing us for your automotive needs. We hope to work with you again soon!

May 14, 2023

Great friendly ,efficient ,& fairly quick service. I feel like service people really care about the people they serve. More

by RTB2702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham
Report | Print
May 15, 2023 -

Cumberland Toyota responded

Thank you for your kind words and rating. We take pride in making sure our customers feel taken care of here at Cumberland Toyota and we're glad that you felt that on your latest visit. Our team strives to provide efficient service without ever sacrificing quality and your review means the world to us. We look forward to helping you with all your future automotive needs!

May 13, 2023

It took almost an hour after my appointment for my car to get taken back More

by CASEY_WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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May 15, 2023 -

Cumberland Toyota responded

Thank you for taking the time to provide feedback about your visit with us at Cumberland Toyota. We apologize that you experienced a delay in the service process. Our goal is always to provide the best possible experience and we regret that your visit didn’t meet our usual standards of excellence. We take guest feedback very seriously and appreciate that you took the time to share your experience with us so we can evaluate ways to better serve our customers. Thank you again for your visit and please don't hesitate to reach out if there is anything else we can do for you.

May 13, 2023

Great service experience. Never have to worry about Good job. Friendly service and advisor very thorough about what needs to be done. More

by Annieoakley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
May 15, 2023 -

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota, we are honored to have you as a customer. We appreciate your feedback and are glad to hear that our friendly service and thorough advisors was a positive experience for you. Our team works hard to ensure that every customer has a worry-free visit and we're happy it was the case for you. Thank you again for choosing Cumberland Toyota and we look forward to seeing you again soon!

May 12, 2023

Great place! But we had to wait one hour and a half even though we had an appointment More

by RENEE.CLAYTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Report | Print
May 15, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota. We believe in providing quality service to all of our customers and it's wonderful to hear that overall, your experience was a good one! We apologize that our service didn't exceed expectations during this particular visit and are very sorry for any inconvenience this caused. We strive to provide quick, yet comprehensive service that fits the needs of your car and we appreciate the opportunity to make sure the next appointment is a great one. Please don't hesitate to reach out with any questions or concerns you may have regarding future service. Thank you again for your feedback and we look forward to seeing you soon.

May 12, 2023

Quality work. They don’t push anything on you prematurely that you don’t need. For a dealership, very reasonable price. Military friendly - I’m Vet, and appreci More

by harmonjoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton A Stallings
Report | Print
May 15, 2023 -

Cumberland Toyota responded

Thank you for your kind review. We appreciate you taking the time to share your experience. We are happy to hear that our dealership provided quality work and that we have been able to offer a military discount as we are committed to showing our support of active and retired members of the military. We also strive to keep the waiting area clean with nice amenities available and it's great that those services were enjoyed. Thank you again for your feedback - we look forward to assisting you again in the future.

May 11, 2023

Efficient, very good customer service, which made me feel like they were really interested in me having a good experience, which is so rare these days. More

by Tkdiver1@gmail.com
Recommend Dealer
Yes
Report | Print
May 15, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota, and we are so happy to hear you experienced the efficient customer service we strive to offer each of our guests. It is our goal to put you first and ensure your visit with us is as stress-free as possible, so it’s wonderful to hear that was achieved during your experience. Thank you for highlighting these efforts and continuing to choose Cumberland Toyota for your car needs --we look forward to assisting you in the future!

May 15, 2023 -

Cumberland Toyota responded

Thank you for considering Cumberland Toyota for your automotive needs, it's great to hear that you found our team to be pleasant, punctual and trustworthy. We always strive to provide our customers with the best prices possible, so we're happy that it was a financial win for you! We want all of our customers to feel comfortable when working with us and your positive words really highlight the dedication of our team. We appreciate your feedback and we look forward to assisting you in any way we can in the future.

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