Cumberland Toyota

Cumberland Toyota responded

Thank you for leaving a review about your service experience at Cumberland Toyota. We truly appreciate hearing from our customers, especially when we can make improvements and grow to better serve them. We are sorry to hear that you had a less than stellar experience with us recently. We have been doing some team restructuring this past year including training and onboarding new employees in order to ensure we provide the highest quality of customer care possible. With this transition comes growing pains, which we strive to minimize as much as possible. We apologize if wait times were longer or service somehow did not meet your expectations when compared with previous experiences, but rest assured that we are working hard every day to ensure all customers have an efficient and friendly visit when they come into our dealership. We thank you again for your honest feedback and hope that we can make things right on your next visit!

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota, we're delighted to hear you found our customer service friendly and our facilities pleasant. As a customer focused business, we strive to go above and beyond, so it's great that you were able to appreciate having access to a restroom while you waited. Although you gave us a 3 star rating, we recognize that the details of the review showed some positive feelings. We hope that if you visit us again in the future, we're able to exceed your expectations and deliver an excellent 5-star experience. Happy motoring!

Cumberland Toyota responded

Thank you for your review and for choosing Cumberland Toyota as your preferred auto dealer. We're pleased you've consistently been satisfied with the service we provide and value of the trade-in. It's customers like you that make our day! If there's anything else we can do for you, please don't hesitate to reach out, we are always here to help. Thank you again for taking the time to leave us a review, it is greatly appreciated.

Cumberland Toyota responded

Thank you for your positive review of Cumberland Toyota, we really appreciate it! We strive to provide a hassle-free car shopping experience and it's great to hear that it wasn't just nice but also prompt and honest. It warms our hearts to know that your experience made you want to do business with us. We hope you'll trust us with any future automotive needs. Have a great day!

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We strive to give our customers the best service possible and are glad that you found it reliable. We appreciate your kind words and are always looking for ways to improve, so if there is anything else we can do for you, please let us know. Thank you again for your valuable feedback!

Cumberland Toyota responded

Thank you for your review! We appreciate our customers and are glad to hear that you enjoy visiting us. It's great to hear that we have some classic Toyota fans amongst us--we can't wait to see them! Our team is highly experienced in servicing vintage Toyota models and we'll make sure they get the best possible treatment here at Cumberland Toyota. We know how important it is for customers to be taken care of quickly and professionally, and we promise that your friends will receive nothing but amazing service when they come by. If there's anything else we can do to make their visit enjoyable, please let us know!

Cumberland Toyota responded

We are so pleased to hear that Jenny was able to provide such excellent assistance during your car service experience with us. We take pride in motivating our staff to exceed customer expectations and it's wonderful that you had such a wonderful experience with us here at Cumberland Toyota. We hope the next time you are in need of car service that you come back to see us! Thank you for taking the time to leave such thoughtful feedback!

Cumberland Toyota responded

Thank you for your feedback, and for choosing Cumberland Toyota for the previous excellent service. We apologize that you experienced difficulty in scheduling an appointment this time around. We always strive to provide our customers with timely and helpful phone support, and deeply regret that we've fallen short on this occasion. We appreciate your patience in ultimately having to come to the dealership to get assistance. Kudos to Fred Riddle for helping out - we're glad he was able to resolve your scheduling dilemma quickly and effectively. We'd be happy to make it up to you with a future service appointment - please reach out via email if there's anything we can do! Thank you again for letting us know about your experience.

Cumberland Toyota responded

Thank you so much for taking the time to leave this amazing review of your experience with Cumberland Toyota. We’re proud to provide polite and exceptional service to our customers, and it’s wonderful that this is reflected in your comments. We really appreciate that you have shared the positive experiences you have had here with yourself and other members of your family. We thank you for choosing us over other dealerships, and we look forward to continuing to provide outstanding customer service as you carry on your journey with us.

Cumberland Toyota responded

Thank you so much for your 5-star review of Cumberland Toyota! We are delighted to hear that you had such a great experience here and found our staff knowledgeable and friendly. We have worked hard to create an amazing environment here and it's wonderful to know that it is being appreciated. We are honored by your recommendation, thank you again! Should you ever have any future needs, please don't hesitate to reach out!