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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,002 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,002 reviews

May 12, 2023

Quality work. They don’t push anything on you prematurely that you don’t need. For a dealership, very reasonable price. Military friendly - I’m Vet, and appreci More

by harmonjoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton A Stallings
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May 15, 2023 -

Cumberland Toyota responded

Thank you for your kind review. We appreciate you taking the time to share your experience. We are happy to hear that our dealership provided quality work and that we have been able to offer a military discount as we are committed to showing our support of active and retired members of the military. We also strive to keep the waiting area clean with nice amenities available and it's great that those services were enjoyed. Thank you again for your feedback - we look forward to assisting you again in the future.

May 12, 2023

Great place! But we had to wait one hour and a half even though we had an appointment More

by RENEE.CLAYTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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May 15, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota. We believe in providing quality service to all of our customers and it's wonderful to hear that overall, your experience was a good one! We apologize that our service didn't exceed expectations during this particular visit and are very sorry for any inconvenience this caused. We strive to provide quick, yet comprehensive service that fits the needs of your car and we appreciate the opportunity to make sure the next appointment is a great one. Please don't hesitate to reach out with any questions or concerns you may have regarding future service. Thank you again for your feedback and we look forward to seeing you soon.

May 11, 2023

The service has changed, not as friendly. Have to wait too long, even with appointments. More

by doelliott38581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick, Erica Melton
Report | Print
May 15, 2023 -

Cumberland Toyota responded

Thank you for leaving a review about your service experience at Cumberland Toyota. We truly appreciate hearing from our customers, especially when we can make improvements and grow to better serve them. We are sorry to hear that you had a less than stellar experience with us recently. We have been doing some team restructuring this past year including training and onboarding new employees in order to ensure we provide the highest quality of customer care possible. With this transition comes growing pains, which we strive to minimize as much as possible. We apologize if wait times were longer or service somehow did not meet your expectations when compared with previous experiences, but rest assured that we are working hard every day to ensure all customers have an efficient and friendly visit when they come into our dealership. We thank you again for your honest feedback and hope that we can make things right on your next visit!

May 11, 2023

Good service , friendly customer service, clean space to sit and wait, I like having a bathroom. More

by JOYBODENSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
May 15, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota, we're delighted to hear you found our customer service friendly and our facilities pleasant. As a customer focused business, we strive to go above and beyond, so it's great that you were able to appreciate having access to a restroom while you waited. Although you gave us a 3 star rating, we recognize that the details of the review showed some positive feelings. We hope that if you visit us again in the future, we're able to exceed your expectations and deliver an excellent 5-star experience. Happy motoring!

May 11, 2023

Efficient, very good customer service, which made me feel like they were really interested in me having a good experience, which is so rare these days. More

by Tkdiver1@gmail.com
Recommend Dealer
Yes
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May 15, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota, and we are so happy to hear you experienced the efficient customer service we strive to offer each of our guests. It is our goal to put you first and ensure your visit with us is as stress-free as possible, so it’s wonderful to hear that was achieved during your experience. Thank you for highlighting these efforts and continuing to choose Cumberland Toyota for your car needs --we look forward to assisting you in the future!

May 15, 2023 -

Cumberland Toyota responded

Thank you for considering Cumberland Toyota for your automotive needs, it's great to hear that you found our team to be pleasant, punctual and trustworthy. We always strive to provide our customers with the best prices possible, so we're happy that it was a financial win for you! We want all of our customers to feel comfortable when working with us and your positive words really highlight the dedication of our team. We appreciate your feedback and we look forward to assisting you in any way we can in the future.

May 08, 2023

Excellent service as always. More than fair value on our trade-in. Definitely our preferred auto dealer. More

by MSAFFORD
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Riddle, Brandon Davidson
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May 15, 2023 -

Cumberland Toyota responded

Thank you for your review and for choosing Cumberland Toyota as your preferred auto dealer. We're pleased you've consistently been satisfied with the service we provide and value of the trade-in. It's customers like you that make our day! If there's anything else we can do for you, please don't hesitate to reach out, we are always here to help. Thank you again for taking the time to leave us a review, it is greatly appreciated.

May 08, 2023

They were nice , prompt, honest and saved me a lot of money. They make you want to do business with them More

by JWASHBURNGEO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
May 15, 2023 -

Cumberland Toyota responded

Thank you for your positive review of Cumberland Toyota, we really appreciate it! We strive to provide a hassle-free car shopping experience and it's great to hear that it wasn't just nice but also prompt and honest. It warms our hearts to know that your experience made you want to do business with us. We hope you'll trust us with any future automotive needs. Have a great day!

May 07, 2023

Always a pleasure to b at your dealership. Sawca couple1960 toyota truck ownersvand they r headed your way for service. More

by BRUCEEBENNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
May 15, 2023 -

Cumberland Toyota responded

Thank you for your review! We appreciate our customers and are glad to hear that you enjoy visiting us. It's great to hear that we have some classic Toyota fans amongst us--we can't wait to see them! Our team is highly experienced in servicing vintage Toyota models and we'll make sure they get the best possible treatment here at Cumberland Toyota. We know how important it is for customers to be taken care of quickly and professionally, and we promise that your friends will receive nothing but amazing service when they come by. If there's anything else we can do to make their visit enjoyable, please let us know!

May 07, 2023

Service is good and reliable and that is all that is needed to be said. More

by mylinda7687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Report | Print
May 15, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We strive to give our customers the best service possible and are glad that you found it reliable. We appreciate your kind words and are always looking for ways to improve, so if there is anything else we can do for you, please let us know. Thank you again for your valuable feedback!

May 05, 2023

Jenny was quite helpful on the phone and afterwards checking me in and out from my car service. More

by ron.prichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
May 06, 2023 -

Cumberland Toyota responded

We are so pleased to hear that Jenny was able to provide such excellent assistance during your car service experience with us. We take pride in motivating our staff to exceed customer expectations and it's wonderful that you had such a wonderful experience with us here at Cumberland Toyota. We hope the next time you are in need of car service that you come back to see us! Thank you for taking the time to leave such thoughtful feedback!

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