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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

May 03, 2023

I have been using this Service Center on my Land Cruiser for 19 years. Erica Melton is so helpful, caring, professional and friendly, with a smile. She always does a wonderful job getting my vehicle service More

by CAROLYNTEAGARDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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May 06, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to leave us such a wonderful review. We are overjoyed that you have been using our Service Center for 19 years and even more delighted that you are completely satisfied with Erica's assistance. She is an exceptional part of the Cumberland Toyota team and it makes us immensely proud to know she has added such delight in your vehicle servicing experience. We will certainly pass on your compliments and hope to continue delivering the best service possible. Thank you again for your recommendation!

May 02, 2023

Jenny did a fantastic job! ! I have dealt with her for a long time and she is the best! More

by famdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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May 06, 2023 -

Cumberland Toyota responded

We are so pleased to hear that Jenny has provided you with a pleasant, memorable experience, and we thank you for sharing your experience. We pride ourselves on going above and beyond in our customer service and it's wonderful to see that shining through with Jenney taking great care of you. Our team at Cumberland Toyota is proud to have her as part of our family. We look forward to welcoming you back the next time you're in need of service. Thanks again for the kind words!

May 02, 2023

Cumberland always does a good job on my car and has a quick turnaround on the service of my car. More

by R Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
May 06, 2023 -

Cumberland Toyota responded

Thank you for your kind review of Cumberland Toyota. We are proud to have earned your 5 star rating and we appreciate your loyalty to our service department. We strive to provide top notch service in a timely manner and we're glad that you experienced that on your recent visit with us. Our knowledgeable staff is always ready to help maintain the performance, safety, and reliability of your vehicle. We hope to see you soon!

May 02, 2023

The people in the Service Department are a pleasure to work with. The work is always completed in a timely manner. Everyone is friendly and helpful. More

by george75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
May 06, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to share your feedback, it means a great deal to us. We are overjoyed that you had a positive experience in our Service Department! Our team works hard in ensuring all of our customers' vehicles are given the utmost care and attention and strive to ensure they're enjoying their stay while they wait. We truly appreciate your kind words and value your continued trust in Cumberland Toyota!

May 02, 2023

We have been buying Toyotas there and having them serviced there for over 20 years and we find the cars are very good vehicles and the service is good and reasonably priced. More

by HALANDMJ_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of names
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May 06, 2023 -

Cumberland Toyota responded

Thank you for your kind words and loyalty to Cumberland Toyota! We appreciate your continued trust in us, and we feel honored to be trusted with your vehicle for the past two decades. Our staff takes immense pride in being able to provide excellent customer service backed by honest and reliable services at reasonable prices. It is truly gratifying to know that our efforts have left such a positive impression on you. We look forward to continuing our relationship with you well into the future.

May 02, 2023

Xavier is friendly, courteous, and very professional. I always feel that Ford Lincoln of Cookeville does great. More

by JEFFSMITHBEAST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean, Christy Herd, Jenny Furton
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May 06, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave a review of your experience with Cumberland Toyota. We deeply appreciate your kind words about our team member Xavier - he is an invaluable part of our business and we're so glad that he was able to provide you with the professional and courteous service that you deserved. Your satisfaction is paramount at Cumberland Toyota, and we strive to make sure that each customer leaves satisfied and looked after. We take pride in having a great staff on board who will do their best always to meet your automotive needs and deliver a pleasant experience. We'd love another chance at giving you the first-class service that you deserve, so please come back soon! Thank you for being an amazing customer!

May 01, 2023

Friendly staff, clean facility, comfortable waiting area,and appointment was easy to schedule. Service was prompt and met my expectations. More

by David
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember. There was a young lady and young man (using a wheelchair).
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May 06, 2023 -

Cumberland Toyota responded

Thank you for your positive review of Cumberland Toyota. We are delighted that your experience with our friendly staff exceeded expectations and that you found the facility clean and comfortable. We know how important it is to be able to easily schedule appointments, and we're glad that worked out for you as well. It's wonderful to hear how highly you think of our service. We appreciate your feedback and look forward to supporting all of your future Toyota needs at Cumberland Toyota!

May 01, 2023

Appointment was on time and completed in a timely manner. I had a question concerning the service, which was answered. More

by allen406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown
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May 06, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your automotive service. We are so pleased that you had such a positive experience and appreciate you taking the time to review your visit! It's great to hear that both the time of your appointment was respected and the completion of service was timely. We take great pride in our commitment to answering any questions related to service and repairs necessary on vehicles, as well as providing honest and friendly customer service every time. We look forward to your future visits!

May 01, 2023

The lady that I dealt with was very helpful and knowledgeable about my inquiry and knew where and how to obtain her need More

by Dallen01
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Christy Herd
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May 06, 2023 -

Cumberland Toyota responded

Thank you so much for your 5 star review and kind words. We are thrilled to hear that the lady you interacted with was able to answer all of your questions and provide a great experience. Every customers' experience is important to us at Cumberland Toyota and we strive for excellence in customer service. We thank you for the opportunity to be of assistance!

April 30, 2023

Roberta Love is a great salesperson. She was really helpful and explained the features of my new RAV4. Enjoy the whole experience. More

by Lsbaldwin
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Brandon Davidson
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May 06, 2023 -

Cumberland Toyota responded

Thank you for your five-star review of Cumberland Toyota! We are so pleased to hear that Roberta was able to make your experience a great one. She is an excellent asset to our team, and we will make sure she knows that her service is appreciated. We value the customer experience very highly here at Cumberland Toyota, and want to make sure everyone who walks through the door leaves feeling more informed and with the car that best suits their needs. Thank you again for your review - we hope to see you again soon!

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