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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

April 29, 2023

Jenny is outstanding. I trust her completely. I will stay with Toyota as long as she is there. More

by Ehill722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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May 06, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words, and for your loyalty to Cumberland Toyota! Jenny is an exemplary example of the commitment we have to providing our customers with a delightful service experience. We are so pleased that she was able to assist you in finding the right vehicle. You can trust that we will continue to strive to provide the same level of customer service, backed by our team's professionalism, knowledge, and support. Thank you again for your business, and we look forward to seeing you again soon!

April 28, 2023

Service was very quick and courteous from our first phone call until my car was repaired. We thought we would be without our car for two days, but it was ready in about three hours! The mechanic called to l More

by Nanaof2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think it was Franklin, but I’m not completely sure. Someone else took my SUV in and picked it up. I only talked with him twice on the phone. Very nice and hello. , Franklin Higgenbotham
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Apr 29, 2023 -

Cumberland Toyota responded

Thank you for your wonderful review of Cumberland Toyota! We appreciate your positive feedback on the quick and courteous service we provided from the time you made the phone call until your car was repaired. It's great that our mechanic took the extra time to check on your brakes and determine they needed to be changed as well. We are delighted that you found the cost for all the work reasonably priced and that it was a satisfactory experience for you overall. Our team strives to provide exceptional customer service so it's wonderful to hear that we exceeded expectations. We look forward to seeing you again soon!

April 28, 2023

The Cookeville Toyota dealership treats you like family! They are awesome people! I can always rely on them knowing my vehicle is actually worked on and fixed! More

by conniesevere
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Jenny Furton
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Apr 29, 2023 -

Cumberland Toyota responded

Thank you so much for your positive review and kind words. We're grateful that you put your trust in us when it comes to caring for your vehicle. At Cumberland Toyota, we are committed to providing superior service, unparalleled support and the highest quality products on the market. Our team is passionate about exceeding expectations, and we're pleased that our efforts have made you feel like part of the family. We hope to see you again soon!

April 28, 2023

Good Everything went just fine I am absolutely tired of this survey Please stop texting me More

by sewell,delores3456
Recommend Dealer
Yes
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Apr 29, 2023 -

Cumberland Toyota responded

Thank you for your feedback about your experience at Cumberland Toyota. We apologize for any inconvenience caused by the survey and understand your frustration. You have our assurance that we will no longer contact you regarding this particular survey, and we encourage you to reach out to us directly if there is anything else we can do to improve your experience with us. We value your custom and look forward to welcoming you back in the future.

April 28, 2023

It was a nice experience. Ok it was great. I will be coming back. They don a great job on my truck. More

by Wekirby53
Recommend Dealer
Yes
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Apr 29, 2023 -

Cumberland Toyota responded

Thank you for the wonderful review. We are thrilled to hear that we were able to provide you with a great experience. It is always our goal to exceed your expectations and it seems our team was able to do just that. Our staff takes pride in making sure our customers leave with a smile on their face and are well taken care of. We look forward to seeing you again soon!

April 28, 2023

I will recommend to friends and family. Thank you for making my deal easier. Thanks More

by Zipcode615
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Strickland
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Apr 29, 2023 -

Cumberland Toyota responded

Thanks for the kind words and 5-star review, glad to hear that you'll be recommending Cumberland Toyota to friends and family! We are happy to know that you had a positive experience and we appreciate your recommendation. Our team strives to make the car buying process as hassle free as possible and we look forward to seeing you again soon. Thank you for choosing Cumberland Toyota!

April 28, 2023

Was talking to him on phone he hang up on me He was rude to me while on the phone with him and then hung up on me More

by MMBROWN-34@HOTMAIL.COM
Recommend Dealer
No
Employees Worked With
Manager
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Apr 29, 2023 -

Cumberland Toyota responded

We apologize for your experience when attempting to reach our team. We strive to provide excellent customer service and your feedback helps us make sure we are meeting that goal every time. We take pride in our customer service department, and would like the opportunity to make this right. Please contact us directly 931-520-4128 should you care to talk more in detail. Thank you for bringing this to our attention.

April 27, 2023

Helpful, and Willing to help me find a time that works best for me. Also answered my questions. More

by geringer
Recommend Dealer
Yes
Employees Worked With
Idk young man
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Apr 27, 2023 -

geringer responded

Great full to have a good dealership.

April 27, 2023

Christy Herd is an amazing salesperson. She was super responsive helping me with all my questions and keeping me up to date with the delivery schedule for my new GR Corolla. She's by far th More

by HODSHCA0@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Brandon Davidson
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Apr 29, 2023 -

Cumberland Toyota responded

Thank you for sharing your wonderful experience with us! We are delighted to hear that your experience was so positive with our salesperson, Christy Herd. Thanks for the kind words and we are thrilled that she was able to help you find the perfect vehicle to meet your needs. At Cumberland Toyota, customer satisfaction is our top priority and reviews like these continue to drive our commitment to providing an outstanding experience each and every time. We look forward to seeing you in the future!

April 27, 2023

Professional. Effecient. Fast. Excellent. Very pleased with the service. Will use again. Would reccomend to others. More

by RHONDA_G_BILBREY@GMAIL.COMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin, Franklin Higgenbotham
Report | Print
Apr 29, 2023 -

Cumberland Toyota responded

Thank you so much for your wonderful review of Cumberland Toyota! We are truly delighted that you had a positive and convenient service experience, and we're grateful for your kind words and recommendation. Our team is dedicated to providing outstanding customer care, and it's great to hear that our efforts paid off on your visit. We'd love the opportunity to be of service in the future - please don't hesitate to reach out if we can assist with any further automotive needs. Have a great day!

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