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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

April 20, 2023

Prompt service. A a a a a a a a a a a a a a More

by SHBROWN888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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May 06, 2023 -

Cumberland Toyota responded

Thank you so much for the 5 star review

April 20, 2023

Got what was needed done and out quick friendly service clean place to wait refreshment center if needed. More

by wymabrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Corner, Erica Melton
Report | Print
May 06, 2023 -

Cumberland Toyota responded

Thank you for visiting Cumberland Toyota and rating us a perfect five stars! It's lovely to hear that our team was friendly, quick and clean and we're thrilled that you enjoyed your wait in our refreshment center. We strive to provide excellent service and want you to enjoy an easygoing experience when you visit us. We appreciate your kind words about our team and our facility. We look forward to seeing you again soon!

April 20, 2023

Always friendly and respectful. I’ve never had any problems dealing with the service department on vehicles I’ve purchased from Cumberland Toyota. More

by RNEELY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Jenny Furton, Erica Melton, Joby Allen
Report | Print
May 06, 2023 -

Cumberland Toyota responded

Thank you for the kind words, and for taking the time to leave us a review. We are so pleased that the service department at Cumberland Toyota has met your expectations with each visit. Our goal is to provide an excellent customer experience and hearing that we have achieved that is very rewarding. We look forward to continuing to serve you for all your automotive needs in the future!

April 20, 2023

u did a diagnoses of a car it was all false excet on thing u should be ashame trying to steal and old mans car shame on you More

by nbl136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Report | Print
Apr 29, 2023 -

Cumberland Toyota responded

Thank you for taking the time to give us feedback about your recent visit to Cumberland Toyota. We take all feedback seriously and are sorry to hear you were unsatisfied with your experience. We strive to provide excellent service to all of our customers, regardless of their vehicle needs. Our service team is committed to diagnosing vehicles efficiently and accurately in order to best serve our customers. We apologize if this did not happen with your visit. We would welcome the opportunity for further dialogue about your experience with our Service department. Please feel free to reach out at 931-520-4153 so that we can address the issue directly. We hope that through open dialogue we will be able to create a resolution that works for you and reinstate your trust in us as a dealership.

Apr 29, 2023 -

nbl136 responded

your diagnoses of my car was all false i can prove it with no problem it was all lies except it did need brake actuator the rest was false you were trying to come up with everything u could to charge more didnt matter about the truth so dont tell me you are honest

April 20, 2023

Awesome, Go see Josh Lawson! I have bought a few from him. But really all the staff I have delt with are pleasant. I buy what parts I need from them as well. Thanks Cumberland T More

by Alan G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Erica Melton
Report | Print
Apr 20, 2023 -

Alan G responded

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Apr 20, 2023 -

Alan G responded

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Apr 20, 2023 -

Alan G responded

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Apr 20, 2023 -

Alan G responded

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April 20, 2023

Great customer service! Appointment was readily available and the service on my car was done well and in a timely manner. More

by Knclark61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
May 06, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words. We strive to give all our customers the best experience possible, and we're thrilled that your service appointment went smoothly. Here at Cumberland Toyota, customer service is one of our top priorities and it's rewarding to hear when a customer leaves feeling appreciated. We look forward to servicing you in the future.

April 17, 2023

Very courteous personnel. Dealership is very clean. Workmanship was excellent! My overall impression was that the dealership is well managed. More

by JTAYLOR20144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
May 06, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to review us. It's absolutely wonderful to hear you had a pleasant experience at our dealership and we appreciate your kind words. We strive to provide each customer with excellent service from the start of their shopping journey until the day they drive away in their vehicle. We're thrilled that those efforts seem to have made a positive impact on your experience. Thanks for choosing Cumberland Toyota and we hope to see you again soon!

April 16, 2023

Very courteous and knowledgeable! Waiting is in a comfortable area and waiting time is just as important! More

by Snoonan8957
Recommend Dealer
Yes
Employees Worked With
Unknown of actual people who performed work, Travis Fitzpatrick, Jenny Furton
Report | Print
May 06, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave such a positive review about Cumberland Toyota. We deeply appreciate your kind words and are pleased to hear that you found our team courteous and knowledgeable. We take pride in ensuring that each of our customers has a great experience while they wait, so we're glad to hear the waiting area was comfortable and that your waiting time was significant. It's customers like you that make us who we are, so thank you for being part of the Cumberland family!

April 16, 2023

The dealership looked busy and friendly. I was approached and asked what I was looking for and then assisted me. Brandon did an excellent job helping me set up my new Rav 4 and answered my More

by dmabe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Cody Thomas
Report | Print
May 06, 2023 -

Cumberland Toyota responded

Thank you for your fantastic review of Cumberland Toyota. We cannot express how grateful we are for your kind words about the shop and its staff. Brandon is a great asset to our team and we're so happy that he went above and beyond to help make your purchase easy and enjoyable. It was a pleasure to assist you as well. We hope the rest of your experience with the new Rav4 proves to be just as rewarding. If there’s ever anything else we can do for you, don’t hesitate to reach out - our customers are always top of mind!

April 16, 2023

Christy was great. Once we committed to purchase from them, she did exactly what she told us she would do. Very happy with our decision to purchase from Cumberland Toyo More

by DOUGKINNARD
Recommend Dealer
Yes
Employees Worked With
Christy Herd
Report | Print
May 06, 2023 -

Cumberland Toyota responded

Thank you for your kind words, and for choosing to purchase from Cumberland Toyota! We are so pleased to hear that Christy did exactly what she promised - it's essential that our customers feel appreciated and well-cared for, and we're delighted that this was your experience with us. Thank you again for taking the time to leave us your feedback!

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