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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

April 15, 2023

Great to deal with. They Got me right in & out! I Appreciate them very much More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Apr 15, 2023 -

Cumberland Toyota responded

Thank you for your review, we appreciate it! We strive to bring the highest quality of customer service and experience in our dealership. At Cumberland Toyota, we understand how important it is that our customers receive fast and efficient service, so we are pleased to hear that we got you right in & out! We truly appreciate your patronage and hope to do business with you again soon.

April 15, 2023

Courteous and efficient staff, comfortable waiting room, oil change completed in a timely manner. Thank you More

by Esmerelda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Franklin Higgenbotham
Report | Print
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your recent service needs, we appreciate the 5-star review! It's great to hear that our staff was courteous and efficient and got the job done in a timely manner. We hope our comfortable waiting room helped to make the experience even more enjoyable. Thank you again for taking the time to leave your review; we are so happy to know that our team cared for you well!

April 14, 2023

Very thorough and helpful. Everything explained to me in lingo I could understand. Pleasant staff. More

by TIM777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham, Joby Allen
Report | Print
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for the 5-star review of your experience at Cumberland Toyota. We appreciate the feedback and are delighted to hear that our team was able to provide a thorough, helpful and pleasant service to you. At Cumberland Toyota, we strive to provide clear and respectful customer service that allows our customers to make informed decisions about their vehicles. We're grateful for customers like you who understand this commitment and reward us with positive reviews! Thank you for choosing us.

April 14, 2023

The staff is amiable and are interested in customers needs. They help you work within your schedule. More

by CPWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Report | Print
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for your kind review, it means a lot to us! We're delighted to hear that our staff made an impact on your experience with their friendliness and willingness to accommodate. We take pride in offering a comfortable and helpful shopping environment here at Cumberland Toyota, and appreciate your recognition of the same. Thank you again for choosing us and we look forward to assisting you again in the future.

April 14, 2023

I have been a customer of Cumberland Toyota for 25+ years. I have never been disappointed in the mechanical work done on my vehicles. More

by WIGTIL49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Apr 15, 2023 -

Cumberland Toyota responded

Thank you so much for your years of loyalty to Cumberland Toyota! We're incredibly proud that we've been able to work on your vehicles and maintain your trust over all these years. We strive to always provide top-notch service and top-quality mechanical work, and it warms our hearts when customers like you take notice and count on us. Please don't ever hesitate to come back in again—we're always grateful when customers choose us for their car needs.

April 13, 2023

They were prompt and very professional and Vanessa Neal was great as always !we look forward to our next visit . More

by BRADFORDMURRAY1953
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Vanessa neal, Travis Fitzpatrick
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Apr 15, 2023 -

Cumberland Toyota responded

Thank you so much for your 5-star review, we really appreciate it! We are so happy to hear that our team's professionalism and service left you with a positive impression. Vanessa Neal is indeed a wonderful asset to Cumberland Toyota, and we look forward to being able to serve you again in the near future. Have a great day!

April 13, 2023

Easy to get appointment, once there I am in and out in appropriate time. Thanks More

by LGCONATSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your recent service experience at Cumberland Toyota. We are delighted to hear that we could get you in quickly and that you were able to be in and out on time! Our great team is always striving to make sure your automotive needs are taken care of as promptly and efficiently as possible. Please don't hesitate to reach out if there is anything else we can do for you - customer satisfaction is our number one priority. Thanks again for your five-star review, we sincerely appreciate it!

April 12, 2023

My oil change took 1. 5 hours. This is the first time I had to wait this long. More

by Sherri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for coming to Cumberland Toyota to have your oil change, and taking the time to leave us a review. We apologize that it took longer than usual this time, we always strive to get our customers back on the road in a timely manner. We will use your feedback to work on ways we can make this process faster in the future. We value your business and hope we can continue serving you in the future. Have a great day!

April 12, 2023

They always do a great job on our vehicle’s. The staff is always very helpful and friendly. More

by GSBLAYLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Report | Print
Apr 15, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words! We are overjoyed to hear that we could provide a great service experience. Our staff is dedicated to providing helpful and friendly customer service, and it means a lot that you recognize this effort. We appreciate your trust in us; it's our goal to help get everyone on the road safely with the car of their dreams! If there's anything else we can do for you in the future, don't hesitate to ask. Thanks again for taking the time to leave us this review!

April 12, 2023

Convenient; knowledgeable - courteous service; complete inspections -recommendations of options. Clean & comfortable waiting room areas. Short waiting period. More

by DAIRHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for sharing your experience with Cumberland Toyota, we are delighted to hear that you had an enjoyable visit and that our service exceeded your expectations! We're proud of the honest and attentive customer service that we offer every patron and it's wonderful to know that you found this to be true in your own experience. It's great to know that you enjoyed the convenience, knowledge, courtesy and comfort on-site. We are dedicated to providing a complete inspection and thorough recommendation of options specific to each vehicle so we are pleased that you experienced this first-hand. We value excellent customer service as our primary goal here at Cumberland Toyota. Thank you for taking the time to review us. We look forward to seeing you again soon!

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