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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

April 12, 2023

Price was what quoted or at least close enough. Service representative was very helpful and professional. More

by 1960dcmadewell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton
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Apr 15, 2023 -

Cumberland Toyota responded

We appreciate your five star review of Cumberland Toyota! Thank you for taking the time to leave such kind words. We are so glad that your experience met, if not exceeded expectations. It is a pleasure hearing how professional and helpful our staff were to you in getting you what you needed. Our team strives to ensure every customer has a pleasant experience, so your kind words will be shared with them. Thanks again, and we look forward to serving you again soon!

April 12, 2023

This is the 3rd vehicle that we have bought from Fred Riddle. He makes it so smooth and easy. That’s important to a business person. In and out with a great product! More

by MATT@526ROOF.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham
Report | Print
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for your generous 5-star review of Cumberland Toyota! We are so glad to hear that your car buying experience was smooth and effortless, thanks to Fred. Here at Cumberland Toyota, providing excellent customer satisfaction is a priority! We truly appreciate your feedback and our team will be delighted to hear about the positive experience you had with us. Please don't hesitate to contact us should any needs arise in the future. Thanks again for being a valued customer!

April 11, 2023

Easy to make an appointment. Competent professional service at a fair price. Good communication with the customer as service occurs. More

by OLDDRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Apr 15, 2023 -

Cumberland Toyota responded

Thank you so much for your review of Cumberland Toyota, we really appreciate it! It's great to hear that you found it easy to make an appointment and had a great experience with our professional service team. Communication is key to us here at Cumberland Toyota, we want to make sure that the customer is always informed and taken care of. We look forward to serving you again in the future!

April 11, 2023

Keep me up to date on my Toyota's needs The Dealership keeps me up to date on my Toyota Camry's needs and gives me peace of mind. More

by MRSCASSIEGOMEZ@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
A kind gentleman in a wheelchair. Apologies I forgot his name. But he's always super helpful, every time I come, to Toyota.
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Apr 15, 2023 -

Cumberland Toyota responded

Thank you for the 5-star rating and kind review of your experience at Cumberland Toyota. We're delighted that we could provide you with peace of mind as one of our valued customers! It's our pleasure to keep you updated on your Toyota's maintenance needs, and here at Cumberland our team is committed to providing excellent customer service in all areas. We look forward to continuing to serve you for years to come. Please don't hesitate to contact us if you have any questions or concerns regarding your vehicle. Thank you for choosing Cumberland Toyota!

April 11, 2023

This dealer ship is very quick with the services and very helpful. I love bringing my car here knowing i’m going to get the best service in town. More

by iogbomo57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for the great review of your experience at Cumberland Toyota, we are so pleased to hear about how our services met and exceeded your expectations. We strive to provide a convenient service that our customers can depend on for all of their vehicle needs. It's great to know you were able to benefit from the quality service and helpfulness that our team provides here in town! We thank you again for your kind words and look forward to seeing you next time.

April 10, 2023

Service center is personal, prepared and punctual. Easy to schedule, service people keep clients updated on progress of service. Will only use Toyota Service Center in Cookeville. More

by CONNIEDYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Stallings
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Apr 15, 2023 -

Cumberland Toyota responded

Thank you so much for sharing your experience with the Service Center at Cumberland Toyota! It's a pleasure to learn that you value the personal attention and prompt service that we provide. Your kind words truly mean a lot to us, and our team will be delighted to hear you are only using our Service Center in Cookeville. We strive to offer excellent customer service and results each day, so it's wonderful when we exceed your expectations! Thank you for being a loyal customer and for choosing Cumberland Toyota for all of your vehicle needs.

April 10, 2023

Best dealer ever, great management, great advisors, Erica is awesome and a very helpful advisor. More

by Lawrencesacran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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Apr 15, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave such a wonderful review for Cumberland Toyota! We are extremely proud of our team and are thrilled to hear your experience was positive. We are glad that Erica was able to make your visit with us an exceptional one. Our staff works hard every day to ensure each and every customer leaves with a smile and the best possible car-buying experience they can have. Thank you again for choosing Cumberland Toyota, we appreciate your business and look forward to having you back soon.

April 09, 2023

I didn’t buy my Toyota there, but my service was so much easier getting in and out and the staff was friendly.Thank you Cumberland Toyota! More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Apr 15, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to review your experience with us at Cumberland Toyota. We're so pleased that you found our process of getting in and out as easy and pleasant because we want every customer who visits us to have a thoroughly enjoyable experience! It was great to hear that our staff provided you with a friendly service. We truly appreciate your kind words and would love for you to visit us again next time you need quality service for your Toyota. Thank you for choosing Cumberland Toyota!

April 09, 2023

service department is top notch. The sale floor isn't very welcoming.when you visit. More

by wds1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham
Report | Print
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave a review about Cumberland Toyota, we truly appreciate it! We are so pleased to hear that you had such an outstanding experience in our service department and that you were happy with the level of care you received there. At Cumberland Toyota, we strive to offer an exceptional level of service and hospitality in all our departments. Though it is unfortunate to hear that the sales floor did not match your expectations, please know that your feedback has been passed along to those teams. Again, thank you for sharing your experience - your input is invaluable.

April 09, 2023

Service rep saved me the cost of a diagnosis of a problem that went away. More

by ALBERTKASHNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Apr 15, 2023 -

Cumberland Toyota responded

Thank you for the five-star review and for being our customer at Cumberland Toyota! We're delighted to hear that your service rep saved you the time and cost of a diagnosis. Our goal is always to ensure our customers receive first class service, so we're delighted that your experience with us met that standard. We look forward to seeing you again soon!

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