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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

April 04, 2023

This is the 2nd car I have purchased from Christy. The excellent customer service and care I have received from Christy is the reason I keep coming back to Toyota!! More

by A Mac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Herd
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for giving us the opportunity to serve you with your second car purchase from us! We are ecstatic that Christy took such great care of you during both visits and we are so glad you keep coming back to Toyota. Appreciate your loyalty and we hope that it continues for years to come. Due to customers like yourself, our dealership remains committed to providing excellent customer service, a wide selection of top quality vehicles and efficient processes. Warm regards and have a fantastic day ahead.

April 04, 2023

Knowledgeable, caring, reliable, fast, If there is a problem with your vehicle they let know early so to get it fixed. More

by JOEY123171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton, Franklin Higgenbotham
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave such a thoughtful review of Cumberland Toyota! We really appreciate the kind words about our service - we strive each day to ensure our customers have a smooth, efficient and reliable experience. We're so happy that we were able to provide knowledgeable care and get any potential issues fixed quickly. We thank you again for your positive feedback and hope to see you again soon at Cumberland Toyota!

April 04, 2023

Very reasonable prices. Very nice sales people in the sales front at the entrance. Thanks! More

by grturley
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your 5-star review of Cumberland Toyota! We are so pleased to hear that you found our prices to be reasonable, and simply delighted that our sales team was friendly and accommodating. Customer satisfaction is always at the top of our list, and we're thrilled to have met yours. Please do not hesitate to give us a call or visit us online if there's anything else we can help with in the future!

April 04, 2023

We were pleasantly greated at the door and direction to the proper department. The service department was excellent customer service and work done in a timely manner. More

by pgastbraun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names , Erica Melton
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with us at Cumberland Toyota. We are glad to hear that our staff provided great customer service, and that your work was done in a timely manner. We understand how valuable it is for our customers to have their vehicles serviced as seamlessly and quickly as possible. We take pride in providing excellent service, while also meeting the needs of each individual customer--your feedback is greatly appreciated! If there's ever anything more we can do for you, please feel free to reach out. Thanks again for taking the time to share your experience with us.

April 02, 2023

Came in for a used car inspection on a tundra from a local dealer. Your team was very quick to get the truck scheduled in, which I appreciated. Received a call from the service adviser stating the tru More

by Tpierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your feedback about your recent experience at Cumberland Toyota, we really appreciate it. We're sorry that there wasn't a more detailed list of concerns issued when you dropped of your truck for an inspection. We pride ourselves on providing our customers with exceptional service, so it is disheartening to hear that in this case we didn't meet your expectations. We would have been pleased to take care of any additional items that the inspection may have revealed and we apologize for not providing greater insight into the condition of your vehicle before you left our dealership. Please do not hesitate to contact us if you'd like to schedule another appointment or if you have any further questions or concerns!

April 02, 2023

First rate! Knowledgeable! Easy to work with. Made the experience of buying a car pleasurable. More

by MAGGIEMC.KRUEGER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Venessa Neal
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to post your review of your experience at Cumberland Toyota! We strive to provide our customers with a first-rate and pleasurable car buying experience and it makes us so happy when we exceed that goal. We really appreciate your positive words about our team, we pride ourselves on having knowledgeable experts who make our customers feel comfortable throughout their purchase process. We are grateful you had such a positive experience and look forward to seeing you again soon!

April 01, 2023

In today's environment; service,integrity, and honesty are no longer standard behaviors. Occasionally one may come across a business or transaction where selfish greed is not the primary or sole motivatio More

by JD
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

It's truly a pleasure to serve you at Cumberland Toyota, and we thank you very much for your kind words. We aim to provide the highest level of customer service, and strive to exceed expectations each and every day. We are delighted that our commitment to integrity, honesty and service have been recognized by you, and we look forward to continuing that same level of excellence in the future. Thank you for being our customer!

April 01, 2023

As a customer I felt like I was important to them. Service was quick and all the personnel were friendly. More

by Granny
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Brandon Davidson, Christy Herd
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for the five star review. We're so pleased to hear that we were able to make you feel important and that your service visit went quickly. We strive to provide exemplary customer service and it's wonderful when we get positive feedback about that goal. Everyone here at Cumberland Toyota appreciates your kind words and we look forward to seeing you again in the future.

April 01, 2023

All staff was very pleasant, especially our service rep Jenny. We were very confident with all she told us of our needs. Service was done in a timely manner. We really appreciated our loaner car. Would hi More

by ericstitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota. We are so glad to hear that your visit with us was a positive one and that Jenny provided the exceptional service she is known for. It is always encouraging to get such great feedback from our customers and we greatly appreciate your recommendation! It was our pleasure to provide the loaner car on this occasion, and we strive to ensure that all of our clients leave feeling valued and well taken care of. Please remember that when it's time for your next service appointment, Cumberland Toyota will be here!

April 01, 2023

Every time I bring my car in for an oil change, I'm told it had a leak. I eve. Brought my car in for an inspection d/t said leak and one could not be found. More

by pnkparrish
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your review of Cumberland Toyota, we really appreciate it! We're glad that you were able to get your car inspected and that no leak was found. We always want to make sure we are proactively addressing any potential concerns with vehicles right away, so when a leak is suspected our team recommends the use of dye or a longer test drive in order to ensure our customers' safety and satisfaction. It's encouraging to hear that our team took initiative and made sure that your vehicle was safe for all of your travels. Please let us know if there is anything else we can do for you! Thank you again - have a great day.

Apr 06, 2023 -

pnkparrish responded

Since my car has been inspected for leaks and none were found, its not very comforting that every time I get an oil change prior to and after the inspection my car is flagged for a leak. So does my car have a leak??? Im not sure what to beleive at this point!

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