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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

April 01, 2023

Your service writer was awesome. Answered questions and gave me quotes. Will be back there. More

by Jerry Sigler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to leave us a review and rating, we really appreciate it. We are delighted to hear that you had a great experience with our service writer! We strive to provide our valued customers with the best service possible, and we are glad that you were pleased. We look forward to seeing you again soon!

March 31, 2023

Fantastic, quick and simple. Great dealership, two amazing lot attendants. Clean environment. Everyone is super friendly! More

by Tristan w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Weill , Brandon Hall, Brandon Davidson, Travis Fitzpatrick, Ronnie Bean, Cody Thomas, Brandon Wacker, Christy Herd, Venessa Neal, Lexi Buckler
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your kind review and highlighting the wonderful customer service at Cumberland Toyota. We appreciate you taking the time to leave a review, as it helps other individuals feel confident in choosing us as their dealership. We're delighted that your experience was quick and simple and that both lot attendants exceeded your expectations. Our team works hard to create a clean and friendly environment and we value great customer service above all else. We're so glad that you chose Cumberland Toyota for your Automotive needs, please don't hesitate to contact us again if we can be of any assistance in the future.

March 31, 2023

Service was pretty good friendly staff and comfortable place to wait always helpful would love to buy a Camry there hopefully later More

by SHARONWHITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for your wonderful review. It's great to hear that the Cumberland Toyota team was friendly and helpful. We take pride in creating a comfortable and welcoming atmosphere. We hope you can find the perfect Camry for you later - if there is anything we can do to assist in making that purchase, don't hesitate to reach out! As always, our team is available to answer any questions and provide the best recommendations specific to your needs. Thanks again for the 5-star rating. We look forward to seeing you soon at Cumberland Toyota!

March 31, 2023

They did a great job taking care of my Lexus and letting me know what was needed. More

by iris_18_98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

We appreciate you taking the time to leave us feedback on your experience. At Cumberland Toyota, providing great customer service during each visit is top priority and we're delighted to hear that our team was able to meet that goal for you! We understand how important it is for you to have a reliable vehicle and our team works hard to ensure your vehicle runs optimally. We thank you for choosing us and we look forward to your next visit.

March 31, 2023

Everyone is very friendly. I like the fact they let you know if there is a problem that needs attention and the cost. They let the customer make the decision. The waiting More

by 4runner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your 5-star review of Cumberland Toyota! We are delighted to hear that our team's friendliness and openness has made a positive impact on your experience. It's important to us that customers feel confident in their understanding of issues, if any, and remain in ultimate control when it comes to making decisions. We greatly appreciate your feedback and are so glad that you enjoyed the time spent in our waiting area. We look forward to assisting you again with all of your automotive service needs!

March 31, 2023

I appreciate the quick turn around for my service and fair pricing. I will recommend and come back. More

by BWG.139.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you, we’re so glad to hear that you appreciate our quick service and fair pricing. We strive to provide prompt service and offer reasonable rates so that everyone’s experience at Cumberland Toyota is positive. We truly value your business and feedback! We hope that you will always feel welcome at our dealership, and we will do what it takes to keep you coming back for everything you need for your vehicle. Thank you for your recommendation - we look forward to serving you again in the future.

March 30, 2023

Always get good services there they do a Thursday job and let you know if there is a problem More

by bads
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota. We are delighted to hear that you experienced good service in our shop and that we kept you informed of any potential issues. We value your trust and business, and we look forward to seeing you again!

March 30, 2023

Very friendly when you arrive for your service appointment. Always finish in a timely manner More

by crystalawest33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Jenny Furton
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Apr 04, 2023 -

Cumberland Toyota responded

Thanks for the 5-star review, we really appreciate it! Our team at Cumberland Toyota strive to provide exceptional customer service and take pride in our speedy turnaround times. We are delighted that you experienced this during your visit. If there’s anything we can do to improve your experience with us in the future, please let us know – we are always open to feedback. We look forward to seeing you again soon!

March 30, 2023

Feel like professionals worked on my auto instead of whoever they could hire. Feel confident about the service center More

by mlking58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota! We recognize that it is an important investment of your time and we are so pleased to hear that you felt confident with the service we provided. Our team at Cumberland Toyota works hard to ensure each customer receives high quality and timely repairs. We appreciate the five star rating and feedback about feeling like you were serviced by professionals. It is our goal to provide a pleasant customer experience each and every time! Thank you again for your business, we look forward to serving you in the future.

March 30, 2023

Very helpful and accommodating our salesperson Venessa was awesome. She made the experience enjoyable and hassle free. More

by DAVIDHUCKLEBERRY
Recommend Dealer
Yes
Employees Worked With
Venessa Neal (5 stars)
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your glowing review of Cumberland Toyota! We are pleased to hear that Venessa made your experience enjoyable and hassle free. It means a lot to us to know that customers walk away from our dealership feeling cared for and helpfully supported. We pride ourselves in our commitment to providing a positive customer experience every time someone walks through our door. We appreciate your recommendation and wish you much joy as you enjoy your new purchase! Please don't hesitate to reach out if there is ever anything more we can do to assist you. Thank you again!

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