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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

March 30, 2023

Everyone was polite and very helpful and will definitely be doing all my service here! And when I’m in the market to buy my next car I will be shopping here as well!! More

by Dimizener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to leave us a glowing review! We are pleased that we were able to provide an experience that exceeded your expectations and look forward to serving you in the future. We will always strive to ensure that all of our customers have an enjoyable visit each time they come into Cumberland Toyota. We hope you remain a proud owner of your current car, but if there comes the time where you're in the market for something new, please don't hesitate to reach out and let us know how we can be of assistance!

March 29, 2023

I cannot really say anything bad about anyone with their service..because I do not know who serviced my vehicle. But I do appreciate it though. I thank you..and will be coming back. Have a wonderful day to More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

We could not be more pleased to hear about your exceptional experience with the service at Cumberland Toyota! We are proud to have such a dedicated team that provides our customers with first-class treatment and assistance. Our team works hard to make sure that everyone who visits us is welcomed and accommodated, providing reliable and friendly service that you can depend on. Thank you for entrusting us with your vehicle needs. We look forward to having you back again soon! Have a wonderful day!

March 29, 2023

Venessa was awesome throughout the whole process. I would highly recommend. her if you are looking for a new vehicle. More

by WILLSHUFF
Recommend Dealer
Yes
Employees Worked With
Venessa Neal
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your review and for recommending Venessa! Our team is delighted to hear that you had such a positive experience. Customer satisfaction is our priority, so we appreciate hearing feedback about how well someone on our team did. As always, we look forward to providing you and all of our customers with expert service and top-notch vehicles. Thanks again!

March 29, 2023

This dealership is a great place to work with and everyone here is so willing to help you and find exactly what you need. 10/10 would recommend. More

by dillon11gasper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your positive review of Cumberland Toyota. We're thrilled to hear that you had such a great experience and appreciate your recommendation. Our team is dedicated to providing excellent customer service, so it's wonderful to know our commitment has come through in your experience. If there is anything else we could do for you in the future, please let us know - we'd love to continue providing the highest quality of service!

March 29, 2023

Prompt and helpful for an oil change. Even showed us how to change a fob battery. More

by MOORERANDY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Stallings
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to leave such a positive review of your experience at Cumberland Toyota! We appreciate you trusting us with your vehicle service needs and we're thrilled to hear that our staff was prompt and helpful. It's also great to hear that they took the extra step of showing you how to change a fob battery as well. Our passion is providing excellent customer service and we're delighted that we exceeded your expectations. Thankyou once again for your feedback, it's invaluable in helping us serve our customers even better. Have a wonderful day!

March 29, 2023

Great service the staff was nice and let us know know every detail of our visit. More

by DCOX7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota and leaving us such a great review! We are thrilled to hear that you had a delightful experience and our staff was friendly and provided you with the best service. Our team takes great pride in being able to provide detailed information about your visit. We appreciate your support, and we hope to see you again soon!

March 29, 2023

Jenny did an awesome job! I was lucky to have her as my adviser! Thank you More

by Atlantadreamgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

We are pleased to hear that your experience at Cumberland Toyota was a positive one, and we thank you for the kind words about Jenny. We strive to provide the best customer service available and it's great to see it shine through! If you ever have any future needs for our dealership please do not hesitate to let us know. We value all feedback from our customers as it helps us continually improve our services. Thanks again for choosing Cumberland Toyota for your automotive needs!

March 28, 2023

They got me in and out in a very timely fashion. The service department and staff we very friendly and kept me posted on my service progress. More

by M Flatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

We are so glad to hear that you had a pleasant experience with Cumberland Toyota! We strive to ensure an excellent customer service and time efficiency for each of our guests, so thank you for your great review. It makes us proud to know that our staff was friendly and kept you updated throughout your service. We will make sure they read your feedback and can take pride in their hard work. Thank you again for taking the time to share your experience with us. If there's anything else we can do for you, please don't hesitate to reach out.

March 28, 2023

They were busy but I was out of there in a reasonable amount of time. More

by Stjackson4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The young man working with Travis.
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We appreciate your kind words, and we're thrilled that you were able to get out of there in a reasonable amount of time despite us being busy. At Cumberland Toyota, we are committed to excellent customer service. We strive to make the car buying process smooth and hassle-free so our customers feel appreciated. We want nothing more than for you feel like part of the family here at Cumberland Toyota. Please let us know if there’s anything else we can do for you! Thank you again for your positive review and for choosing Cumberland Toyota.

March 27, 2023

We have bought 2 cars from Toyato we have them serviced they’ve excellent work More

by lindacrawford44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for considering Cumberland Toyota for not one, but two car purchases! We really appreciate your loyalty and look forward to continuing to provide a quality customer experience for all your automotive needs. We're also thrilled to hear our Service team earned your stamp of approval. Ensuring every car meets its highest performance level is a priority, and we are glad they provided excellent work that satisfied you both times. We would love to have you back in the future if you ever need an upgrade or maintenance service. Thank you again, and have a great day!

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