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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

March 27, 2023

Service was done on time. Service associate answered all questions about Service performed. Been dealing with Cumberland Toyota for 30 years and they are the best. More

by ANNHP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you very much for your positive feedback, and for being a loyal customer of ours for over 30 years! It is truly an honor to have served you through multiple decades. I'm so pleased that your service was done on time and that our staff was able to answer all of your questions. We strive to meet the highest standards of quality and customer service and are glad to know that we exceeded your expectations. We value your continued patronage and look forward to seeing you at Cumberland Toyota again soon!

March 27, 2023

I was very pleased with the service that I was provided. Everyone is very helpful. Grateful More

by TAMMYDEPP05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Elston, Jenny Furton
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for your 5-star rating of Cumberland Toyota! We appreciate your positive feedback and are thrilled to hear that our team was helpful during your visit. Providing top-notch service is our goal and we are delighted that it showed through with you. We look forward to serving you again in the near future. Thank you for giving us the opportunity to serve you!

March 26, 2023

Good service no problems service people very good waiting area very clean plenty of spave More

by SMITHCOUNTYHARDWARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We are thrilled that our service department and facility exceeded your expectations. Our goal is to ensure every guest has an enjoyable experience, so your feedback lets us know that we're succeeding. We look forward to the next time we can serve you!

March 25, 2023

This dealership was very helpful and helped us find the right car for our needs. More

by bdunningham6207
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caitlin Morrison, Joshua Strickland
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Apr 04, 2023 -

Cumberland Toyota responded

Dear Customer, Thank you for taking the time to leave us an excellent review. We are very happy to hear that Cumberland Toyota was able to help you with finding the right car for your needs. At Cumberland Toyota we value customer satisfaction, and it is wonderful to hear that our team was able to provide a great experience for you. We truly appreciate your feedback and hope you had a five-star experience overall.We look forward to welcoming you back in the future. Sincerely, The Cumberland Toyota Team

March 25, 2023

Extremely friendly, timely, and easy to work with! Best experience & we are very happy with our new car. More

by JOSHHANHAMILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wacker
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for choosing to work with us, and for taking the time to leave such a kind and detailed review. We're thrilled to hear that you had such a great experience at Cumberland Toyota! Our highest priority is making sure our customers are completely satisfied with every aspect of their visit, so we're very glad to hear that we met and exceeded your expectations in every possible way. Again, thank you for your business, and we hope that you enjoy many miles of safe and happy driving in your new car!

March 25, 2023

Nice people. Try to provide information without overwhelming you. Service treats clients fairly and accurately diagnoses issues. More

by Missaminicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joby Allen
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We strive to provide exceptional customer service and value your feedback. It's great to hear that our staff was able to give you helpful information without overwhelming you and that they accurately diagnosed your issues. We are dedicated to delivering an enjoyable, transparent experience with each of our customers and look forward to assisting you or anyone in your family in the future. Thank you again for choosing us!

March 25, 2023

I always get what I need I can trust that they do a good job. More

by ROBERSON_DIANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Apr 04, 2023 -

Cumberland Toyota responded

We are delighted that you have had such a positive experience at Cumberland Toyota! We take our job of helping customers very seriously, so your trust and satisfaction means the world to us. Once again, thank you for giving us the opportunity to serve you and we look forward to continuing providing you with quality service in the future.

March 25, 2023

Prompt in getting your car serviced. Also very friendly and helpful. I would highly recommend this dealership. More

by TROARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for the outstanding review of Cumberland Toyota, we certainly appreciate your kind words! We strive to provide all our customers with prompt service and quality assistance, and it's great to hear that you felt our team did just that. We're so glad that you had a positive experience with us and I've passed your recommendation on to the Cumberland Toyota team. It would be our pleasure to serve you again soon!

March 25, 2023

Franklin went above and beyond to make sure everything was taken care of correctly! Great communication. More

by Wrmrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for your 5 star rating and feedback about our team here at Cumberland Toyota! We are thrilled to hear that Franklin went above and beyond for you, we are proud of the level of service our associates strive to provide each and every customer. We truly value great communication between our teams, so we are delighted that you experienced this during your time here! Thank you for choosing Cumberland Toyota, we look forward to seeing you again soon.

March 25, 2023

The service on our Highlander was quick and professional. All employees were Friendly and considerate. We will return for al our service needs in tbe future. More

by Donna livesay
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your five-star review, and for expressing your satisfaction with your service experience at Cumberland Toyota. We're delighted that our team was able to provide you with such a professional and satisfactory experience in regards to servicing your Highlander. It is great news we can look forward to welcoming you back soon! Please don't hesitate to reach out if there is anything else we can do. Best wishes!

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