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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,997 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,997 reviews

March 24, 2023

They were under staffed and over booked. Took approximately 45 minutes longer than what I was told. I had other appointments to get to. They put me behind and late to other appointments. Al More

by Tlburks21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wasn't the guys fault but over poor management of time.
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We apologize for the delay during your appointment and understand that it was likely an inconvenience. Our team recognizes the importance of our customers’ time and we strive to honor the timeline we set forth whenever possible. We value your feedback and have taken note of this experience. We are actively working to prevent any further delays in servicing your vehicle and our goal is always to ensure a top-rate customer experience. If there is anything further we can do, please reach out and let us know.

Apr 04, 2023 -

Tlburks21 responded

Also noticed that two of my tire valve stem caps were missing. My guess is they failed to put them back on our they didn't tighten them. Stinks because i special ordered this to match my 40th Edition 4runner. I had to put old ones back on and reorder new ones. Not happy at all about that.

March 24, 2023

Easy convenient scheduling. Vehicle was taken on time. Service Manager asked about additional services needed. More

by JTWDUSTOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with us at Cumberland Toyota, we really appreciate your feedback! We pride ourselves on making scheduling a service appointment easy and convenient for our customers. We're so pleased that our Service Manager was able to ask about any additional services needed during your visit. Our goal is to make sure that your vehicle servicing needs were attended to every time you visit. Once again thank you for trusting us with your vehicle service and we look forward to seeing you again in the future!

March 24, 2023

Very efficient staff. They get my car right away and explain everything they have done. I trust the service department! More

by Noradch12
Recommend Dealer
Yes
Employees Worked With
I don't know the names of any of the employees but they all treated me well.
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your service needs! We strive to provide each of our customers with a convenient and satisfactory experience, so we are thrilled to hear that you were satisfied with the efficiency of our staff and trust us for your car care. We take great pride in providing quality service at an affordable price, and your input is critical in helping us maintain the highest level. We look forward to serving you again in the future!

March 24, 2023

They ate frendly and efficient they keep you informed about what they are doing to your vehicle More

by harryandlindawalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your review of Cumberland Toyota! We are thrilled that you had a positive experience with us. Your satisfaction is our highest priority, and we're glad that our team was able to keep you informed about what was happening with your vehicle throughout your visit. We pride ourselves on providing the best customer service possible and appreciate the feedback! We look forward to seeing you again soon.

March 24, 2023

The service department always keeps you informed on what they’re doing, and what your options are! More

by koalat95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Apr 04, 2023 -

Cumberland Toyota responded

Thank you for the kind words on our service department, we're delighted that you had a positive experience. At Cumberland Toyota, we strive to provide exceptional customer service, and we are thrilled to hear your visit went great. We understand every customer has different needs, and we take pride in providing you with personalized services. We want our customers to be informed about the services their vehicles may require, as well as offered personalized solutions, since no two vehicles are the same. We realize that your time is valuable and thank you for entrusting us with your vehicle's maintenance needs. Thanks again for taking the time to share your experience!

March 24, 2023

Very efficient, prompt, and cheerful. Honest and straightforward.very good about reminders for service and updates. More

by MAC21LUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Riddle, Erica Melton
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Apr 04, 2023 -

Cumberland Toyota responded

We at Cumberland Toyota are delighted to hear that we were able to exceed your expectations. Our commitment is to provide high-quality customer service in every interaction. We are continually striving for excellence in the customer experience, so it is wonderful that you felt such a positive connection with us. Thank you for highlighting our efficient, prompt, and cheerful service, as well as our reminders for service and updates. Your review helps us ensure that we are delivering an outstanding experience each time. We look forward to helping you again in the near future!

March 24, 2023

Amazing customer service, front desk gentlemen in the wheel chair gave me wonderful care, was attentive, and efficient More

by whalesdolphinsrainbows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
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Mar 24, 2023 -

whalesdolphinsrainbows responded

This is best toyota dealership in tennessee. They actually listen and adjust their service to your needa.

March 24, 2023

Jenny Furton is always so kind and helpful to me. She always bends over backwards to help out when I need to get my Toyota serviced or if there is a problem. I could not ask for any better service! More

by VICKITEMPLE31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your wonderful review! We pride ourselves on the excellent service your experience at Cumberland Toyota, and Jenny is a part of that. It's so wonderful to hear about how she succeeds at going "above and beyond" for our customers - it truly sets us apart from other car dealerships. We'd like to thank you again for taking the time to share your positive experience with others who are considering doing business with us. We hope that you continue to come back and enjoy great experiences with our staff and products in the future.

March 24, 2023

We have been customers since 2013 have had had a wonderful experience with your dealership. They are always prompt and the workmanship is exceptional . We are very happy with the personal. More

by HOWARDCRANDALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton, Franklin Higgenbotham, Hollie Crabtree
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your excellent review and for being a loyal customer of Cumberland Toyota for the past seven years! We are thrilled to hear that our team has provided prompt and precise service during that time. Our customers' satisfaction is our top priority, so we’re delighted to know you’ve enjoyed working with us; we truly appreciate the trust you’ve placed in us. We look forward to providing quality assistance and services for many more years to come. Thank you again!

March 24, 2023

I had an appointment for 12 and got there 10 minutes early and was there for an hour and 40 minutes.for an oil change.Very dissatisfied. More

by RHONDASCHOMBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick, Erica Melton
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your experience with us, we are sorry to hear that your visit was so lengthy. Our goal is always to get you in and out as quickly as possible and make sure it reflects a great experience every time. Our team has been made aware of the delay and is currently looking into what lead to this longer wait time in our service department. We appreciate your candor and recognize that this type of delay should not have happened, rest assured we are taking steps to investigate further and prevent delays like this from happening again. We hope you’ll give us another opportunity in the near future.

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